We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Location, service still working up to expectations” 3 of 5 stars
Review of Infinity Bay Spa and Beach Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Infinity Bay Spa and Beach Resort to your Saves list
Infinity Bay Spa and Beach Resort
3.5 of 5 Resort   |   West Bay Beach | Island of Roatan, West Bay, Honduras   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Honeymoon at Paradise
Ranked #3 of 13 Hotels in West Bay
Calgary AB Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
“Great Location, service still working up to expectations”
3 of 5 stars Reviewed October 2, 2013 via mobile

We stayed at Infinity Bay for a week, renting through VRBO. Condo was nice and the facility well appointed.

They arranged pickup at the airport, shuttled us to the hotel and ported our bags to our room. Communication and service to this point was excellent. They had everything ready to go and were expedient about the check in process.

The facility is approx 5 yrs. old and is in good shape. There were a few housekeeping items on the property that could be attended to... ie. fountains not working, window screens hanging off window etc... but the property was nice, well taken care of and had a beautiful, clean pool.

Front desk service left a very unpleasant taste in our mouths based on the rip off taxi service they provided to the West End for a dinner reservation. There are 3 options available - water taxi, taxi from West Bay Mall or taxi from the resort... The resort charged us $30US return for 2 people without offering alternatives. We found out a day later the water taxi is $12 return and a cab is $16 return (a little negotiation required). We were frankly pissed off and did not book any future activities with the hotel. We provided feedback to the activities coordinator and hotel manager.

Other than that, the stay was pleasant. Bar was good - average prices for drinks, food decent again with average prices. Rooms are cleaned every 3 days.

We will be back, just more savvy the second time around.

Would have given 4 as a rating if not for the screwing on the taxi ride.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, October 4, 2013
Dear Cycling junkie,

We are greatly appreciative that you have taken the time to share your experiences on TripAdvisor. Your comments and suggestions are very important to the entire staff.

We are grateful that the transportation, check-in, pool and the exterior seemed to exceed your expectations. We did take an immediate tour of the property after reading your review and found one screen that needed repair. As far the fountains go....we don't have any. But we do have a few waterfalls in the pool and they are scheduled to be shut down on a regular basis to save on electric which is incredibly expensive in Roatan - 46 cents per KWH so conservation is very important.

If you book directly through the resort you will receive daily housekeeping services with a full breakfast buffet included.

Please accept our apologies for the issue you experienced with the taxi. The service you used from the resort was not one of recommended providers that we use and we have posted fares - which is about 15.00 to the West- End. There must have been a logistic glitch which we are looking into. In the meanwhile I have sent you two emails offering a refund for your taxi fare....look forward to hearing back. Your overall experience is our upmost concern!

Looking forward to having you back in the near future!
Thanks again!
Rick K
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,265 reviews from our community

Traveler rating
    830
    317
    84
    18
    16
See reviews for
411
515
30
27
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (412)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Voorhees, New Jersey, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 24, 2013

I cannot say enough good things about Infinity Bay Resort. We had never heard of Roatan before this trip and now we can't imagine vacationing anywhere else. The staff became our friends, the food was so delicious that we had at least one meal a day at the sports bar outside and the landscape was truly paradise. The beach, located directly in front of the outdoor bar, offered several activities at great prices! We felt so spoiled that we are almost afraid to book a trip to anywhere else. The bar has officially been set very high due to Infinity Bay Resort in Roatan, Honduras.

Room Tip: Choose any room at Infinity Bay, you will not be disappointed! We've seen them all because we to...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, October 9, 2013
Dear Brian,

We cannot tell you what an extreme pleasure it was to have you and your wife at Infinity. You are new friends from Jersey and we all feel closely connected to you. We are very happy that you enjoyed all that we have to offer. I understand you are planning a repeat performance in the near future.....we are patiently waiting your return.

Take care!
Rick K
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montgomery, Texas
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed September 23, 2013

Had the ultimate pleasure of touring and spending the day at this amazing Resort facility on Roatan. This is the place you want to stay! The property is meticulously landscaped and maintained. The Staff are all very friendly and helpful and the food was to die for! Special thanks to Steve (bartender)...You are awesome! Capt. Alex (such a pleasure to have met you and Tropical Sheila), but Special Luvz to Tommy & Vernon...couldn't have asked for better hospitality! It is a beautiful Resort....first class all the way indeed, however, still has that quaint "non-commercialized" feel to this tropical gem. Will return again no doubt...You should so go!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, September 24, 2013
Dear Cozmy,
Thank you so very much for your glowing review. It really means a lot to our hard working team. I just showed Steve your comments and you made his day!
We all look forward to your return to start a new tradition!

Regards
Rick K
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
180 reviews 180 reviews
31 hotel reviews
Reviews in 79 cities Reviews in 79 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed September 22, 2013 via mobile

Our first time there. We went for scuba diving and had the dive package that is 10 boat dives..
We liked. We had been diving in Cayman and Belize and found the dive there as good as other locations.
The package was with the Infinity divers and Sara the dive master as great!
We had no complain with the hotel, but DONT GO ON around sept 14.. Its the independency week holiday and on Saturday 14 the hotel was full.. Lots of adolescents and cigar smokers all over... Parties and noise everywhere..
And here my hotel complaint. I had more than US$ 100 in my account that was beers and other stuff at the La Palapa pool bar that we did not consume.

They deducted from my account.. But I had to check every day for the "extras" on my account..

Looks like kids drink beer and just drop on the room they see from the pool.. The hotel should have a process to verify if the person that sign the check is really on the room they say.. Not happy with this situation!

But everything else was great.
We had 2 days with garbage on the beach due storms on mainland.. But this is not a hotel fault!

We will return but away from holiday week..

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, September 23, 2013
Dear booregi,

Thank you very much for taking the time to write a review on Infinity....we greatly appreciate your feedback.

You are correct about the week of September 14 as its Honduran independence and the annual marlin fishing tournament. Its very busy on the island along with a carnival and fireworks. If your looking for a laid back and quite week this is not one of them.

Other than that we are very glad that you enjoyed your experiences here and hope you choose to come back during another period.

Regards
Rick K
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 20, 2013

We had a excellent experience while at Infinity Bay. Initially had a problem with TV in our room, and Rick, The Property Manager, moved us to another room! Everyone was wonderful! The Bar staff was amazing! The Dive Shop folks provided an excellent service with each dive! Beautiful beach and great snorkeling! WE WILL BE BACK! Thanks Rick!

Doc

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, September 23, 2013
Dear Doc,
The entire staff is deeply thankful that you had a wonderful time at Infinity Bay. It was a pleasure to have hosted you and we all look forward to your return!

Regards,
Rick K
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 19, 2013

My family and I traveled to Roatan the end of August and stood in a 2 bedroom. The apt was very clean and comfortable for our family. The food in the beach restaurant was exceptional but best of all was the service. I have to give a high five to one of the waiters "Jaime" for his outstanding service to my family and I. He was courteous, and attended to our demanding needs with a great smile on his face :-). He would also go out of his way to direct us or answer any questions we had regarding the resort or about our vacation needs. I have to say meeting some of the other waiters this one provided exceptional service...thanks you Jaime...

Things to do....the great plus about this resort is the reefs are a swim away from the resort....don't have to swim far to snorkel and see the beautiful reefs and cool fishes..as a matter a fact you can see some cool fishes swim near you while in the beach. The waters were crystal clear and calm. Many activities to do at the beach, you can walk freely on the beach to other restaurants where you can also find great food. I felt very safe walking in the beach even at night, they're hotel guards all over the beach that keep a lookout not only to the resorts but also to anyone walking..everyone very friendly.

I would definately recommend this hotel to everyone. Only downside would be the waiting if you arrive very early like we did. But that is not uncommon with all resorts including ones in the U.S.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, September 23, 2013
Dear gigi

We are thrilled that you had one of the best vacations ever...this is what we all work so hard - mission accomplished!
Jamie was stoked that you mentioned his services and you really made his day.

Infinity does have the best location on the island for snorkeling or just chilling out on the beach.

Thank again and we hope to see you back next year!
Regards
Rick K
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 16, 2013

Overall we had a wonderful vacation. We booked a 2 bedroom 2 bath villa which we shared with another couple. No complaints with the room. Full kitchen, comfortable beds everything was clean. The grounds and building had some unfinished areas and some maintance that needed to be tended to but nothing major. The food at the resort (pool area and breakfast buffet) where okay. Nothing terribly spectacular but okay. Quite a few fruit flies every morning hovering around the fruit and omlet station that was a bit of a put off. Plenty of resteraunts to choose from along the beach! The Vintage Pearl was pretty amazing! The beach was beautiful. There were a few disappointing days were there was a lot of garbage that washed ashore from other islands due to storms. It hindered snorkeling and such. Not there fault and they worked hard cleaning it up. One of the mornings were there was quite a bit of garbage on the beach that had washed up we decided to use the pool instead and ended up not staying due to a large group of teenagers (maybe 15) that were drinking beer and blaring their music at 8 am. We ended up moving to the beach anyway while they cleaned and could still hear the music. The same group of teenagers were blaring their music the next morning too. That was a little bothersome some of the music was very inappropriate and so loud you couldn't hear the person next to you talking. I was very surprised the resort staff allowed that to go on. I felt bad for the people who had children there and especially anyone who had a room next to theirs. It was our last 2 days and I was glad I wouldn't be there for the duration of their stay. There was a lot of locals on the beach constantly asking you to purchase bracelets, massages, hair braiding, dvds, food etc... it was a bit annoying when you just wanted to relax and enjoy the view some were very insistent. The snorkeling was amazing. Beautiful reefs! My husband said the diving was some of the best. He did multiple dives including the Night dive and Shark dive. We also did the Dolphin Snorkel which was absolutely our favorite thing about this trip. The resort staff was extremely nice and very helpful. All in all it is a beautiful island, the resort is clean and well kept. The staff is ready to help and very friendly. A few bumps along the way most of which they couldn't help (garbage due to weather/storm and locals on the beach) only the teenagers should have been told to lower their music... I would definitely recommend the resort and island!!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, September 23, 2013
Dear steph,

We are greatly appreciative of your review and the fact that you chose Infinity for your excursion.

As mentioned that week is independence week along with a fishing tournament and a carnival which is very similar to a spring break atmosphere during that week. We are very sorry that caused some minor frustrations for you.

On the other hand we are thankful that you and your family had a great time and really appreciate your business!

Hope to see you back!

Rick K
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Infinity Bay Spa and Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Infinity Bay Spa and Beach Resort

Address: West Bay Beach | Island of Roatan, West Bay, Honduras
Phone Number:
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in West Bay
#2 Family Hotel in West Bay
#2 On the Beach Hotel in West Bay
#2 Romantic Hotel in West Bay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Infinity Bay Spa and Beach Resort 3.5*
Number of rooms: 145
Official Description (provided by the hotel):
Location: West Bay Beach, Roatan, Bay Islands, Honduras, Central America (15 minutes from airport). Accommodations: Condo, 2 Bedrooms + Convertible bed(s), 2 Baths (Sleeps 4-6)Keywords: Luxurious Condo Resort 2BR/2BA at Infinity Bay Roatan. Planning a vacation now to leave in the fall? Location Location Location. The most beautiful upscale resort which is called Infinity Bay Resort located at West Bay Beach, which is one of the top beaches in Roatan, Honduras and of the Caribbean. The reef is only yards away, which is the second largest coral reef in the world. Swim with the turtles and an abundance of marine life, go diving and discover more, or use our complimentary kayaks. Local activities, include scuba diving, sailing, fishing, canopy tours, horseback riding, and much more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com and getaroom.com so you can book your Infinity Bay Spa and Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Infinity Bay Spa And Beach Hotel West Bay
Infinity Bay Hotel And Beach
Infinity Bay Resort And Beach
Infinity Bay Spa And Beach Resort Roatan, Bay Islands, Honduras

Owners: What's your side of the story?

If you own or manage Infinity Bay Spa and Beach Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.