We just got back one week ago from a two week vacation at Infinity Bay. It was everything we had hoped for and more. We had read many of the reviews before going down so we were expecting it to be a great place to stay, and I was worried it wouldn't live up to its description, which we've had happen before. Well, we needn't have worried at all. The hotel is lovely, though not quite finished yet. (There is no spa completed at this time). The grounds are well kept and groomed and the rooms are large and clean and modern.
The beach is absolutely lovely, with clean white sand, (all seaweed is raked off continuously), and the reef is just a couple of minutes swim right out front of the hotel. The snorkeling was amazing and we couldn't believe the amount and variety of fish that we saw while there. My husband also did several dives and the Infinity Bay Divers (Robert, Andreas, and Gullianne) were very helpful and professional.
We went with SunWing and did the All Inclusive although we had a suite and could cook if we wanted to as well. Personally, other than a couple of mornings where we just had a couple of pieces of toast and tea in our room before going to the beach, we looked forward to going to the buffet for each meal. No, there is not dozens upon dozens of choices. What they have done is much better than that as far as we were concerned. They have a different theme each night, ie., Honduran, Mexican, Italian, Seafood, etc., and they choose three or four main dishes, three or four side dishes,with salads and a desert in the theme of the night. BUT they have perfected each dish that they make so that each choice is delicious. We always left feeling full and enjoyed everything we tried. (We are still talking about their Tres Leche Cake too ;)..very good).
The staff were ALL helpful, from the girl who cleaned our room each day, (we had no problems getting towels at all), to the restaurant staff who were invariably cheerful and made meals fun, to the staff at the beach bar/restaurant. I want to make a note here too re the complaints some people have posted about the preference of the staff to the SunWing people over the Timeshare people or vice versa. Because we had read this on a few reviews we conciously watched for anything like that and we saw no favouritism in service whether it was AI or Timeshare, OR whether you tipped or didn't tip. I think, like anywhere, I'm sure it has happened at some point, but honestly I think it would be the exception not the rule). We at least, over two full weeks, saw nothing to complain about in this regard at all.
We'd like to specially mention: Angela in the bar upstairs, unbelievably hard working and invariably cheerful (we loved her), Darlon "O'brian" you were so much fun, Luis keep smiling :), Jerry and Marlon such great servers, Eldon, you have a voice like an angel and we enjoyed listening to you from our balcony one lunch time, and all the cooks were great but a special thank you to Heinz for always welcoming us with a smile (and for cutting me little choice pieces of meat). At the beach bar Ivan and Alex fought over us in a friendly fashion every lunch time that we went there and SwissMarty thankyou for sharing your story with us. From Kristy at the front desk when we arrived to each and everyone of you thank you for making us feel "at home" and relaxed in such a lovely setting.
Our best day in Roatan was spent with a tourguide named Nolla (Info@islandtourofroatan.com). We arranged for Nola through Sophie/Avi at the front desk. Both of them are very helpful and informative and you can place your trust in what they tell you. It was US$65 for an airconditioned car to take us whereever we wanted to go for the day. We opted for the Iguana Farm, the town of Punta Gorda (awesome seafood platter lunch), the mangrove boat ride (amazing and fun), and were driven through many of the smaller towns. Nolla was incredibly knowledgeable about the history of each place and the island in general as well as knowing all the native herbs and cures that the islanders use. By the time we made it "home" we felt that we had a much better understanding of life there which for us is one of reasons we travel.
My husband wants to make sure I recommend their beer too. They have three kinds and all of them are good. If you like Corona their "Port Royal" is as good, and he liked the "Barena". The house wine served at dinner is pretty good too.
I also would like to say to all the people that complain about the beach being busy on the days that the cruise ships are in...it's not just on Roatan, its like that everywhere in the Carribean. And try as I can I don't understand how this is the fault of Infinity Bay or any other individual hotel. Yes, to be honest the foot traffic up the beach did get a little busier but not terribly so and it made for some really interesting people watching anyway. :) Besides if you like the pool you won't even notice them and they don't use the chairs at the beach at any rate either.''
As another side note the local people selling things like cigars/hammocks/tshirts/necklaces etc do walk up and down the beach but do not in any way harrass you. Yes, they ask if you catch their eye but you say no thanks and they smile and move on. Not ONCE were we bothered.
For sure buy a donut from the Banana donut man. I still just close my eyes to hear his singsong voice saying "banana donuts" as he walks up and down the beach...(.his wife makes them fresh every day).
All in all it was a terrific vacation and we fully intend on coming back. Originally we thought we'd go back again next month but due to my husband hurting his back it looks like we are now having to wait until next spring again. It is something to be looked forward to!
Also, and last but not least, we did finally meet Rick the manager and he was as nice and courteous as everyone says. And yes you can see him regularly down at the beach restaurant working away on his laptop....so if you do manage to work really hard at it and find a complaint....you don't have to look far to get help... :)
Thank you to everyone!
We were in room 1606. It was on the 3rd floor, two thirds of the way up the side closer to the main...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.