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“10 out of 10 for Infinity Bay Resort” 5 of 5 stars
Review of Infinity Bay Spa and Beach Resort

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Infinity Bay Spa and Beach Resort
3.5 of 5 Resort   |   West Bay Beach | Island of Roatan, West Bay, Honduras   |  
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Xmas@Infinitybay
Ranked #3 of 12 Hotels in West Bay
Ontario Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
55 helpful votes 55 helpful votes
“10 out of 10 for Infinity Bay Resort”
5 of 5 stars Reviewed March 15, 2013

We stayed at the Infinity Bay Resort for 14 days, Feb. 18th to March 4th. So after 14 days I feel I am qualified to give an objective and honest opinion. We (early 70s) have visited 15 countries over a number of years and generally always stay at 4 to 5 star resorts. This was our 1st visit to Roatan and the Infinity Bay Resort. We look for good beaches, clean rooms, friendly staff and quality and selection of food.
After 14 Days this is our opinion:

Beach- One of the nicest beaches you will find anywhere. The reef is right in front of your beach chair, I’m not exaggerating, and the reef is about 50 feet away. The snorkeling is fantastic. I was able to take pictures of marine wildlife I have not seen in other resort areas. When dive instructors from other areas take their clients to the best sites, it is right in front of the Infinity Bay Resort. Try to imagine relaxing in the sun, on the beach, drink in hand, looking out on the water……
Security in this hotel is very efficient, vendors are able to walk up to you if you want you to but if Security senses you are not comfortable they will ensure you are not approached. On the topic of vendors, you have some of the same as you get in most resort beaches but Roatan has different products. Honduran wood and carved stone fish are unique.
The pool of Infinity Bay is absolutely beautiful. It has to be the cleanest pool on the island. As you are heading for breakfast you can see them cleaning and polishing. As I said, the cleanest pool on the island.

Room- Large and well laid out. The condo we were in had a full size fridge, stove, microwave, and the cabinets were stocked with everything you would need if you decided to cook in your room. The king size bed was very comfortable and we slept very well during our entire stay. The cleaning lady, Angelica, put a new meaning in the word "clean", when she is finished your room sparkles. We had a suite that had a view of the pool and the ocean, it was spectacular.

Staff- In all our travels we have never encountered a more friendly or helpful group of people. From the front desk (truly great), meal servers (couldn't be better) bartenders, (always smiling and ready to serve). I have never seen a resort where the Senior Management from the General Manager, Rick), Food and beverage Manager, and all the other senior management take the time to stop you and inquire genuinely about your stay. … THEY REALLY CARE.
The waiters in the restaurant are extremely friendly and helpful. There are so many I hesitate to name anyone for fear of leaving someone out, but I really must give credit to Jerry Lee and his smiling face, (we really liked the sing-a-longs), Oscar, who was always ready to greet you and make you feel truly welcome, Sylvia, who never let our water glasses go empty and all the rest for their excellent service. Those whose names I have omitted, please forgive me.
Food – The main restaurant is buffet service and the service is impeccable. The selection is not as large as other all inclusive we have been to but the quality of the food presented makes up for quantity. I can honestly say from day 1 until day 14 we couldn't have asked for better quality or selection. Breakfast – always-fresh eggs or omelets any way you want them, waffles, juices, fresh fruit, and lots of other choices.
Dinner - A new theme each night featuring different countries and food. The Infinity Bay buffet gets it right – Hot foods are hot and the cold foods are cold. Each night it was something to look forward to. The quality and selection each day was awesome. A lot of fresh salads and each themed night had a great selection of foods from that country. This resort offers room only or all-inclusive. For us the all inclusive was the best way to go but there are dozens of restaurants within short walking distance on the beach.
Lunch – Right on the beach – A full service menu featuring the best grilled fresh fish, chicken, pork, tacos, the choices are impressive. All this with the ocean just steps in front of you.

If this review sounds like a testimonial, than I guess it is. I am sure that just like you, over the years we have gone to too many resorts that make promises but fail to deliver. The Infinity Bay Resort is one resort that delivers on all its promises.
I would rate this resort a 10 out of 10

Room Tip: Rooms nearer the beach offer the best view of the pool and the beach.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, March 16, 2013
Dear Hillc,
Thank you very much for sharing your experiences at Infinity Bay. We shared your comments at todays meeting and you should know the staff was celebrating a job well done! We hope you choose to return
With pleasure

Rick Kolinsky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,127 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (357)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
ottawa
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 15, 2013

This is an absolutely beautiful resort. The rooms are spacious and comfortable. Water pressure in the shower is a little low but not so bad. The beach is the star at this resort. The marine life is second to none and you can snorkel and dive right in front of the hotel. The buffet is small compared to other resorts I have been to but the food is good. The staff at the buffet are so accomidating and friendly. Shout out to Carlos the security guard for being so wonderful to our daughter. The only negative thing I would point out is the bartenders at the palapa are not the friendliest people I have ever met and the service is slow. Overall I would recommend this hotel and we hope to return next year!

Room Tip: We were on the fourth floor, lovely view but unfortunately the elevators were not working and it was...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gananoque, Canada
1 review
5 of 5 stars Reviewed March 14, 2013

We travel a couple of times a year and Infinity Bay was a great location to rest and relax as well as having some great fun. Met a lot of great people, had some really memorable days and nights. Service for most part was excellent, food was fantastic, never had a bad meal. The staff went out of their way to help all visitors as much as possible from Rick the managers greeting, Tommy with his cheer, all of the front desk staff and especially the cleaners and grounds keeper. Wait staff all tried really hard to please not always an easy task, some with bigger smiles that most. A couple of Bartenders and wait staff have to be mentioned Reena, Elda (smiley), and Jaime, just need to find some creme-De-methe. Special people that all visitors should visit with is "Ray" Adventure Tours. Best day ever on the water, great ride and day on the water for the water people. Rooms are better that the picture you see on line, and the entertainment better then they get credit for. The beach the snorkeling just a couple of feet away. Thanks for the great vacation. Don't forget your BANANA..............Donuts

Room Tip: All rooms we seen had everything you could want.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, March 15, 2013
Thank you for your review and your kind words. It was a pleasure to have hosted you on your vaction. The entire staffs wishes you were still here as well! We hope to see you back for your next adventure.
Best regards,

Rick Kolinsky
VP and GM, Infinity Bay Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Ontario, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 14, 2013

This is a beautiful property, the villas are incredible, spacious, clean. The beds are extremely comfortable. The manager Rick and his staff are friendly and attempt to take care of your needs. The bar staff could be more helpful and willing to provide you with some service. There is only one bar on the beach and because of the inconsistent service there is can definitely make you feel uncomfortable.

All in all if you are coming to rent a villa you have chosen an incredible property.
However if you have come for all inclusive and have paid for this option you will be sadly disappointed especially if you have other all inclusive vacations to compare this one too.......

The food is delicious but very limited - two large tables of food, between meals is a joke, the "sunwing snack table" with some fruit, punch and chicken wings in a hot tray. Sunwing also has false advertising with stating there are 3 dining options, one buffet, one grill and one a la carte, there is one small buffet, and a beach hut type of setting for the a la carte and getting drinks. The drink menu is much more limited there they present noting that they dont have the mix for certain drinks....

There are no kid friendly type of snacks throughout the day and yes there were kids here on the march break. Really this is an adult property as far as I can assess.

Activities basically are non existent except for excursions that you pay extra for. We have been here for 4 days and I have seen one pool aerobics class and that is it. There are no games to play, ping pong table was spotted in a corridor but the activity desk noted, there is no net and paddles. Basically no indoor or rainy day activities or nice day activities. If it rains you are in really big trouble.

I would recommend the destination is you want a beautiful villa and maybe buy in for a partial meal plan but there should not be any expectations beyond that because that is all you are receiving for your money.

Sunwing is misrepresenting this property and charging premium prices for all inclusive, really not cool at all. If you want to build tourism to this island, be honest, clear on what you are offering and charge lower prices until this property catches up as an all inclusive. Or sell it as villas with an optional meal plan. Sunwing is taking advantage of people and really cheating you or your hard earned vacation savings.

Room Tip: as for a villa that is high up for privacy and close as possible to the ocean.
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, March 15, 2013
Dear Tracy,

Thank you very much for posting a review and it was a pleasure to have met you and your family.
We have discussed your feedback at our most recent staff meeting and have added your comments to our training program. We do have a variety of snack items available from 10AM till noon and 2PM till 5PM that was suggested by your tour operator. The food and beverage available to you during your stay was 14 hours a day.
We do not offer a typical all inclusive package with extremely large buffets but we do offer is extremely fresh and made from scratch on a daily basis. Our culinary team is second to none on the island.

Again, thank you very much for your most valuable commentary.

Best regards,
Rick Kolinsky
VP and GM, Infinity Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 stars Reviewed March 13, 2013

Infinity Bay is the place to go on vacation and enjoy the wonderful places around. I truly loved the food in the hotel cleanness! The employees are the core of success because the respect they offer as a collective group managed by super managers who speak fluent English. My family and I go every year twice a year; now we go to Infinity bay where we can do more and we spend less! We enjoyed the restaurants, scuba diving, snorkeling, dancing, glass boat where we saw the must beautiful fish in the world. Soon I will post pictures next time we go. Book your vacation today and don't take my work, just see and enjoy!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2013

Just got back from our fabulous vacation with our 12 friends. The resort was spectacular, food excellent and staff great. We definitely want to return someday. The snorkeling was amazing right in front of resort(no need to go further). A spectacular vacation, none better!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 12, 2013 via mobile

This is the resort, we as a family go with the kids, because there's something for everyone. Fine you want to stay in the room! You can, there is everything you need, bar for the drinks and food and live music it's all there. Beach with fantastic security and not forgetting the famous "Junior" to abuses and run around for you! Also have been there at times when there are people traveling alone, and having a great social bar there never out of place because lots of people that live on the Island hang at the bar and are really friendly and have some good advice if needed.
Book in advance, know where you want to be in the hotel, meaning action, quite ect. Pool or beach.
Hope the Sushi bar is still there, loved that. And would like to thank management for the fantastic upgrade on my last stay!
We will be back. Hopefully in a skinner bikini, cos of the great food I did put on a few pounds! Cheers

Stayed November 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Infinity Bay Spa and Beach Resort

Address: West Bay Beach | Island of Roatan, West Bay, Honduras
Phone Number:
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in West Bay
#1 Top resorts Hotel in West Bay
#2 On the Beach Hotel in West Bay
#2 Romantic Hotel in West Bay
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Infinity Bay Spa and Beach Resort 3.5*
Number of rooms: 145
Official Description (provided by the hotel):
Location: West Bay Beach, Roatan, Bay Islands, Honduras, Central America (15 minutes from airport). Accommodations: Condo, 2 Bedrooms + Convertible bed(s), 2 Baths (Sleeps 4-6)Keywords: Luxurious Condo Resort 2BR/2BA at Infinity Bay Roatan. Planning a vacation now to leave in the fall? Location Location Location. The most beautiful upscale resort which is called Infinity Bay Resort located at West Bay Beach, which is one of the top beaches in Roatan, Honduras and of the Caribbean. The reef is only yards away, which is the second largest coral reef in the world. Swim with the turtles and an abundance of marine life, go diving and discover more, or use our complimentary kayaks. Local activities, include scuba diving, sailing, fishing, canopy tours, horseback riding, and much more. ... more   less 
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Also Known As:
Infinity Bay Spa And Beach Hotel West Bay
Infinity Bay Hotel And Beach
Infinity Bay Resort And Beach
Infinity Bay Spa And Beach Resort Roatan, Bay Islands, Honduras

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