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“Wish I was still there” 5 of 5 stars
Review of Infinity Bay Spa and Beach Resort

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Infinity Bay Spa and Beach Resort
3.5 of 5 Resort   |   West Bay Beach | Island of Roatan, West Bay, Honduras   |  
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Hotel website
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Hotel amenities
Announcement
BREAKFAST BUFFET INCLUDED
Ranked #2 of 11 hotels in West Bay
Gananoque, Canada
1 review
“Wish I was still there”
5 of 5 stars Reviewed March 14, 2013

We travel a couple of times a year and Infinity Bay was a great location to rest and relax as well as having some great fun. Met a lot of great people, had some really memorable days and nights. Service for most part was excellent, food was fantastic, never had a bad meal. The staff went out of their way to help all visitors as much as possible from Rick the managers greeting, Tommy with his cheer, all of the front desk staff and especially the cleaners and grounds keeper. Wait staff all tried really hard to please not always an easy task, some with bigger smiles that most. A couple of Bartenders and wait staff have to be mentioned Reena, Elda (smiley), and Jaime, just need to find some creme-De-methe. Special people that all visitors should visit with is "Ray" Adventure Tours. Best day ever on the water, great ride and day on the water for the water people. Rooms are better that the picture you see on line, and the entertainment better then they get credit for. The beach the snorkeling just a couple of feet away. Thanks for the great vacation. Don't forget your BANANA..............Donuts

Room Tip: All rooms we seen had everything you could want.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, March 15, 2013
Thank you for your review and your kind words. It was a pleasure to have hosted you on your vaction. The entire staffs wishes you were still here as well! We hope to see you back for your next adventure.
Best regards,

Rick Kolinsky
VP and GM, Infinity Bay Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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964 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (289)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Burlington, Ontario, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 14, 2013

This is a beautiful property, the villas are incredible, spacious, clean. The beds are extremely comfortable. The manager Rick and his staff are friendly and attempt to take care of your needs. The bar staff could be more helpful and willing to provide you with some service. There is only one bar on the beach and because of the inconsistent service there is can definitely make you feel uncomfortable.

All in all if you are coming to rent a villa you have chosen an incredible property.
However if you have come for all inclusive and have paid for this option you will be sadly disappointed especially if you have other all inclusive vacations to compare this one too.......

The food is delicious but very limited - two large tables of food, between meals is a joke, the "sunwing snack table" with some fruit, punch and chicken wings in a hot tray. Sunwing also has false advertising with stating there are 3 dining options, one buffet, one grill and one a la carte, there is one small buffet, and a beach hut type of setting for the a la carte and getting drinks. The drink menu is much more limited there they present noting that they dont have the mix for certain drinks....

There are no kid friendly type of snacks throughout the day and yes there were kids here on the march break. Really this is an adult property as far as I can assess.

Activities basically are non existent except for excursions that you pay extra for. We have been here for 4 days and I have seen one pool aerobics class and that is it. There are no games to play, ping pong table was spotted in a corridor but the activity desk noted, there is no net and paddles. Basically no indoor or rainy day activities or nice day activities. If it rains you are in really big trouble.

I would recommend the destination is you want a beautiful villa and maybe buy in for a partial meal plan but there should not be any expectations beyond that because that is all you are receiving for your money.

Sunwing is misrepresenting this property and charging premium prices for all inclusive, really not cool at all. If you want to build tourism to this island, be honest, clear on what you are offering and charge lower prices until this property catches up as an all inclusive. Or sell it as villas with an optional meal plan. Sunwing is taking advantage of people and really cheating you or your hard earned vacation savings.

Room Tip: as for a villa that is high up for privacy and close as possible to the ocean.
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, March 15, 2013
Dear Tracy,

Thank you very much for posting a review and it was a pleasure to have met you and your family.
We have discussed your feedback at our most recent staff meeting and have added your comments to our training program. We do have a variety of snack items available from 10AM till noon and 2PM till 5PM that was suggested by your tour operator. The food and beverage available to you during your stay was 14 hours a day.
We do not offer a typical all inclusive package with extremely large buffets but we do offer is extremely fresh and made from scratch on a daily basis. Our culinary team is second to none on the island.

Again, thank you very much for your most valuable commentary.

Best regards,
Rick Kolinsky
VP and GM, Infinity Bay Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 stars Reviewed March 13, 2013

Infinity Bay is the place to go on vacation and enjoy the wonderful places around. I truly loved the food in the hotel cleanness! The employees are the core of success because the respect they offer as a collective group managed by super managers who speak fluent English. My family and I go every year twice a year; now we go to Infinity bay where we can do more and we spend less! We enjoyed the restaurants, scuba diving, snorkeling, dancing, glass boat where we saw the must beautiful fish in the world. Soon I will post pictures next time we go. Book your vacation today and don't take my work, just see and enjoy!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2013

Just got back from our fabulous vacation with our 12 friends. The resort was spectacular, food excellent and staff great. We definitely want to return someday. The snorkeling was amazing right in front of resort(no need to go further). A spectacular vacation, none better!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 12, 2013 via mobile

This is the resort, we as a family go with the kids, because there's something for everyone. Fine you want to stay in the room! You can, there is everything you need, bar for the drinks and food and live music it's all there. Beach with fantastic security and not forgetting the famous "Junior" to abuses and run around for you! Also have been there at times when there are people traveling alone, and having a great social bar there never out of place because lots of people that live on the Island hang at the bar and are really friendly and have some good advice if needed.
Book in advance, know where you want to be in the hotel, meaning action, quite ect. Pool or beach.
Hope the Sushi bar is still there, loved that. And would like to thank management for the fantastic upgrade on my last stay!
We will be back. Hopefully in a skinner bikini, cos of the great food I did put on a few pounds! Cheers

Stayed November 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Narberth, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2013

My husband and I had the most incredible vacation/ annivarsary at Infinity Bay Resort the first week in March. The General Manager, Rick, took care of every last detail and ensured that every surprise my husband requested for me happened. All of the staff at Infinity Bay were friendly and made us feel like family. Josue did a fantastic job with the food. we couldn't be happier with how everything turned out. Our friends that joined us loved the spectacular performances of the band (Kristopher) and the fire show (Paul) and the Garifunas.

If you want to have an amazing Anniversary /Vacation experience with excellent value, this is the place to do it. The West Bay Beach is is the best on the island, I have traveled all around Europe and Central America and this is by far the most impressive white sand beach with beautiful living coral only 100 feet away from shore! In fact, I was shore diving with my husband and the fish were swimming right up to him.

The pool is top notch, and has a swim-up Palapa Bar with the best Monkey LaLa drink. Oscar runs a great bar, and the kitchen is happy to prepare any dish for you and will even grill up some fresh-caught whole snapper (island style of course!). Thr restaurant and Palapa bar had the best food on the island. Kudos to the Chef.
There are also many restaurants all along the beach or in nearby West End, which is just a short boat ride away but IB was bar far the best quality.. IB is the best property on West Bay beach right now, and the rooms are American standard condos with granite tops and appliances. We really enjoyed our time after the beach on the balcony overlooking the beach.watching the sunset.
Thank you to all the staff at Infinity Bay! We will definitely be back.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrie, ON
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 11, 2013

Travelled Feb. 25/13 to Mar 4/13. Like the previous 2 reviews, our stay was incredible! The food was great, Oscar and Karen in the dining room were fantastic. The snorkeling was amazing. although we didn't venture as far out as far others the fish variety was quite colorful! Everybody we met, from London, Orillia, Calgary and other locations, were extremely friendly especially the couple from Cleveland who were a wealth of information about the marine life we were seeing as they are quite avid divers! I noticed other reviews mentioning the "coral stompers", we did see a lot of that going on from the cruise ship snorkeling excursions, too bad. It does seem to be well posted around the Island about the Marine Park and preserving the habitat. Beach walks were always fun and interesting even during the weekend storm! The guides at Gumbalimba Park made our zip lining a truely wonderful and fun experience!! Only negative I have is that we were only there for a week!! Already talking about going back next year.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Infinity Bay Spa and Beach Resort

Also Known As:
Infinity Bay Spa And Beach Hotel
Infinity Bay Spa And Beach Hotel West Bay
Infinity Bay Hotel And Beach
Infinity Bay Resort And Beach
Infinity Bay Spa And Beach Resort Roatan, Bay Islands, Honduras
Address: West Bay Beach | Island of Roatan, West Bay, Honduras
Phone Number:
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in West Bay
#1 On the Beach Hotel in West Bay
#2 Family Hotel in West Bay
#6 Romantic Hotel in West Bay
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Infinity Bay Spa and Beach Resort 3.5*
Official Description (provided by the hotel):
Location: West Bay Beach, Roatan, Bay Islands, Honduras, Central America (15 minutes from airport). Accommodations: Condo, 2 Bedrooms + Convertible bed(s), 2 Baths (Sleeps 4-6)Keywords: Luxurious Condo Resort 2BR/2BA at Infinity Bay Roatan. Planning a vacation now to leave in the fall? Location Location Location. The most beautiful upscale resort which is called Infinity Bay Resort located at West Bay Beach, which is one of the top beaches in Roatan, Honduras and of the Caribbean. The reef is only yards away, which is the second largest coral reef in the world. Swim with the turtles and an abundance of marine life, go diving and discover more, or use our complimentary kayaks. Local activities, include scuba diving, sailing, fishing, canopy tours, horseback riding, and much more. ... more   less 
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