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“Newer than other hotels nearby, clean, friendly, many restaurants within walking distance.” 4 of 5 stars
Review of Infinity Bay Spa and Beach Resort

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Infinity Bay Spa and Beach Resort
3.5 of 5 Resort   |   West Bay Beach | Island of Roatan, West Bay, Honduras   |  
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Ranked #2 of 11 hotels in West Bay
1 review
4 helpful votes 4 helpful votes
“Newer than other hotels nearby, clean, friendly, many restaurants within walking distance.”
4 of 5 stars Reviewed January 19, 2013

Infinity Bay has a lot of potential. Pool is wonderful, especially the 3 days that the cruise ships drop off 100's of their passengers right next door (that dropped the location rating to a 3). Snorkeling was amazing right in front of the hotel. The rooms are nice, staff is friendly. If you are a diver, Infinity Divers is great. They really make sure you're set up for the week. Adam took very good care of us. Their "valet service" made it so easy to jump in the boat and buzz out. Food and drink at Infinity Bay we considered pricey for the area compared to the other WBB bars with similar menus. We found food and drink options other than the hotel. There are at least a dozen or more choices for food and drinks within a short walk on the beach. Daily specials, most happy hours are 2 for $5 blended cocktails. Fosters, at the far end, has great food and a fun atmosphere. We found Infinity Bay to be VERY over priced on food and drink compared to most other bars in the area. Mostly big city prices, in a tiny little town??? We almost wondered if this was on purpose, maybe they don't have the facilities to serve the all inclusive and owners and their guests????? They seemed to cater to the Sun Wing all inclusive group. Posting excursion and spa specials exclusively for them. We waited 15 min at the swim up bar, we bought 2 drinks at the pool totaling $17 US, (more than our delicious lunch for 2 including drinks just down the beach).
A stop at Eldon's market, just as you leave the airport, was well worth the stop. Everything you'd find at a small town market in the US, (familiar brands). 2 of us spent a total of $68 and bought everything from $5 six packs of local beer, ($3 per bottle in most bars) $5 bottle of rum, mixers, fresh fruit, veggies, all of our dairy, eggs and snacks. Wish we would have bought more water. The kitchen in the rooms make it easy to cook breakfast and make your own drinks. (Bring a pill organizer with an assortment of spices) There wasn't even salt and pepper in the rooms. The market next to the hotel is more like a gas station mini mart. We only bought drinking water there. We were told that the water at the hotel is potable, that's not the same as purified... We filled the white sink up to soak our dive watch and it was tinted yellow. We went through 7 gallons from the Mini Mart.
Over all Roatan was wonderful, we would most definitely return with our children. Very relaxing, easy vacation. Sometimes the only decision to be made was what bar swing would you like to sit in today?
We didn't know what to expect as far as prices, we heard cheap, we heard same as US. We were pleasantly surprised. We only spent about $60 a day for 2 of us including lunch, dinner and drinks throughout the day.
One of our favorite things about the location was that you could literally go barefoot all week. I brought the usual dressy clothes with heals, for dinners, and not once were they taken out of the closet. Certainly a more casual island life than some of the other Caribean Islands. Movies at Bananarama shown on the floating screen in the sand with bar and pizza service- very cool!
Bring a rain coat and some cards to keep you busy if it rains. We had 2 days of unexpected heavy rain and the lobby had only one chess board, one Risk game, and some books to borrow. Even though the hotel restaurant and upstairs bar area are now open, the all inclusive group filled the area on the rainy days.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2013

We recently had the privilege of Staying at Infinity Bay and I must say what a fantastic stay the group of six of us had. If you are not familiar with the Caribbean you just won’t get it with unrealistic expectations. Everything is a little slower wherever you go, so my suggestion is you slow down a little and try take it all in…..enjoy yourself.
We met the General Manager several times and he was always a helpful and a gracious host…the staff really seems to enjoy working for him. The other managers we had the chance of meeting was Oliver, Maricio and Denise – they were all so nice, polite and friendly. In the restaurant we loved George and Steve as they made us feel at home and very humble.
Infinity bay is located in a section called West Bay Beach which is a beautiful stretch of white sand and unique culture. Without a doubt, the finest place to stay and eat is right here….go explore all you want but you will get coming back for a great dining experience. We did try the Banana -rama and was not impressed but if you’re looking a less sophisticated environment it may be for you.
The service is consistent and everyone – and I mean everyone works incredibly hard to ensure we had a great time.
There are two restaurants – a beach bar where the food is always good and the view with your feet in the sand can’t be beat. The other one is a buffet above the lobby which offers a different theme each night. We loved the Asian and Italian nights….I can’t remember which nights but you won’t go wrong!
Our group typically travels to a different location each year and I can honestly say this is the best we have experienced in a long time and we are already planning a revisit!

Room Tip: Use sun-screen as the sun is very strong and i got fried. We had a pool view suite and the location...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 17, 2013

Our family stayed at IB for 12 days over Christmas and New Years. The beach and snorkeling were first class. The hotel surprised us with the quality of the meals. We tried many of the alternat restaurants along the beach, but ended up the last 2 nights eating at the Palapa Bar on the beach. While the service was definitely on island time, it was much better that others, and the food, especially the whole fish, calamari and the fish filet were first class.
Our only concern was the rather variable cleaning schedule. With lots of towels and sand in the room, daily cleaning would be better, rather than the fairly random every 3rd day or so schedule.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 15, 2013

We stayed at IB from Christmas Eve until January 7th, 2012. We were on the ground floor in building 4, right beside the pool. Perfect spot for our 8 year old daughter as she loved the pool.

After considering VRBO and Sunwing, we found ended up going with Sunwing spending $100 less for each person and had everything included!

We opted out of the bus from the airport and went with AtYourService Concierge Service with Sue-Anne. Her driver picked us up from the airport (even from way behind the line at customs) with our bags and we were at the resort in under 30 minutes from hitting the tarmac! We even had Sue-Anne pick up some groceries for us - with a full kitchen in the room, it was a worthwhile service.

Then we got to the resort.

As we arrived first, we expected little Chaos in the lobby with 100 + people arriving. We were offered drinks, checked in and told that our room was not ready (to be expected on turnover days). However, our bags were left outside in the heat. Including our groceries. I pointed this out to Rick who had offered his card as the Resort GM. He offered to have someone take care of it - but after 45 minutes when I came to check on the status of our room, our bags remained outside unaccompanied. Very frustrating, the GM gave me his hand, card and assurance that it would all be taken care of, it wasn't.

The room was ready in a couple of hours, and it was great. Exactly like the pictures suggest. Our A/C worked so well we had to turn it down. Even right beside the pool, the noise was never an issue.

The Sofa bed was adequate, but definitely could use an overhaul. As we used the front patio door to access the suite from the pool, it was annoying that the blinds kept falling out of the guides. Compared to other places we have stayed, we are really nitpicking here.

The beach and reef are what make West Bay and this resort is one some of the easiest and best snorkeling water. Infact, when there are cruise ship days, the big snorkeling charter brings cruisewrs front of IB to snorkel. The water was mostly clear and calm (protected by the reef) even though we had some high wind and raining mornings. Although I didn't dive, the snorkeling is the best I have seen anywhere. If you are a strong swimmer, you can directly access 2-3km of reef within 30 feet of the beach at IB.

The buffet was very high quality. Having a restricted diet, I had some concerns and figured we would be using our kitchen more. Not at all! Although the food was repetitive after two weeks, there was always a large variety of lettuces, vegetables and I had grilled fish made to order if the buffet only had fried fish or no fish.

The service in the buffet was amazing! Lanny, Larry and Oscar always did a great job to ensure we had everything we needed. The staff went out of their way to ensure you had impeccable service.

If IB could transplant the success of the Buffet Staff to the Palapa Bar and Restaurant, they would do very well. Sadly, the service was horrendous. Even with the rail line 1-2 deep, you should never have to wait more then 15 minutes for a drink. Yet that happened even when it was not that busy at the bar. A couple of times we opted to go to the Banarama and pay for a beer/drink as it was much faster and beer is relatively cheap. I think the Sunwing'rs get second rate treatment at the bar, if you hide your bracelet and put some us $ in your hand you may have more success.

Although we heard mixed reviews about the service at the Palapa Bar, our experience was not good. 30 minutes just to be served menus. 90 minutes to get food, not the place to eat with a young child. The food was ok, but not worth the wait/ bad service.

What this place needs is a good food/beverage manager that can manage the flow and ensure service. There are plenty of places on the beach to get great service, drinks and food, even if you have the all-inclusive - get off the resort and live a little!

The resort is very clean, safe and most of the staff is very cordial and friendly. The apartment style rooms are the best I have ever seen at a Caribbean resort. The pool is great and the beach front is spectacular.

Although the service was hit and miss, it wouldn't stop us from returning to the resort and are planning on going back.

Wifi is spotty, some rooms have it some don't. The bar and lobby do have it. However, it seemed that every room has wired internet so bringing a router should provide wifi in your room.

The resort is the best located resort in West Bay, in front of the best section of beach/reef. It is does not have a disco or activity planners like an all inclusive. If you are looking for planned activities, beach parties and drinking contests... this is NOT the place for you.

If you are looking for a great beach, calm waters, reefs, North American standard accommodations and room amenities, a wonderful pool, high quality food and don't mind putting up with hit and miss service, then this IS the place for you.

Room Tip: There is no Gym, buy for $5 you can use the gym at the Henry Morgan down the beach.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tecumseh, Ontario, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2013

We just returned from Roatan after a 7 day visit with family and friends. Words cannot clearly express what a wonderful time we had. The staff at Infinity is bar none, the best we have ever experienced. The atmosphere and size of the complex made it a perfect fit! We are planning our next visit, but not soon enough...... cheers and thank you for a lifetime of memories.

Room Tip: all the rooms are beautiful, from the studio rooms to the 2 bedroom villas. clean, modern with all t...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chateauguay, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 15, 2013

This vacation was the greatest one my husband and I ever had, the service was great and the food was to die for and of course the beautiful beach was amazing, we are definitely going back and the staff was outstanding, oh and my husband loved the bottled beer.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newmarket, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 14, 2013

Our family of four - daughter aged 12, son aged 8, my wife and I - stayed in a 2-BR condo from Dec. 17-24. The quality of the service was the finest we have ever experienced in the Caribbean. Everyone was friendly and reached out frequently to see what they could do to make our stay more enjoyable. The dining room staff were always pleasant, even when under pressure on those few occasions when everyone showed up at the same time. Top marks for the General Manager, Rick, who has done a superlative job in overseeing the training of the staff and ensuring that all problems are addressed promptly and pleasantly. As for the all-inclusive component, the main course selection was limited to 4-5 items (plus side-dishes) but the quality was consistently outstanding. The beach was fabulous. A few people apparently had problems with sand fly bites while we were there but regular use of oil-based, natural repellents will prevent that nuisance. Snorkeling was awesome and the dive staff at Infinity Bay were very thorough and helpful. Our condo unit was well-maintained. The pool was clean and there was never a problem finding a lounge chair. When we had a problem with our in-room safe, a repairman arrived and resolved the problem within minutes of our call. We strongly recommend the Sandblaster Dune Buggy excursion...a great way to experience fabulous views and to get a little muddy in the process. Victor Bodden's Monkey Business is also a worthwhile side-trip as you get to go inside the cages and interact with the spider monkeys and the parrots. If you're into partying and are seeking the type of entertainment typically found in most all-inclusive resorts, Infinity Bay may not be your best choice (although a nightclub is apparently being added in the near future). But for anyone seeking a relaxing, laid-back vacation with great food, great service and one of the best beaches you'll ever find, Infinity Bay should make anybody's Top Ten list. We will definitely be returning.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Infinity Bay Spa and Beach Resort

Address: West Bay Beach | Island of Roatan, West Bay, Honduras
Phone Number:
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in West Bay
#1 On the Beach Hotel in West Bay
#2 Family Hotel in West Bay
#2 Romantic Hotel in West Bay
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Infinity Bay Spa and Beach Resort 3.5*
Official Description (provided by the hotel):
Location: West Bay Beach, Roatan, Bay Islands, Honduras, Central America (15 minutes from airport). Accommodations: Condo, 2 Bedrooms + Convertible bed(s), 2 Baths (Sleeps 4-6)Keywords: Luxurious Condo Resort 2BR/2BA at Infinity Bay Roatan. Planning a vacation now to leave in the fall? Location Location Location. The most beautiful upscale resort which is called Infinity Bay Resort located at West Bay Beach, which is one of the top beaches in Roatan, Honduras and of the Caribbean. The reef is only yards away, which is the second largest coral reef in the world. Swim with the turtles and an abundance of marine life, go diving and discover more, or use our complimentary kayaks. Local activities, include scuba diving, sailing, fishing, canopy tours, horseback riding, and much more. ... more   less 
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Also Known As:
Infinity Bay Spa And Beach Hotel West Bay
Infinity Bay Hotel And Beach
Infinity Bay Resort And Beach
Infinity Bay Spa And Beach Resort Roatan, Bay Islands, Honduras

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