This vacation was the greatest one my husband and I ever had, the service was great and the food was to die for and of course the beautiful beach was amazing, we are definitely going back and the staff was outstanding, oh and my husband loved the bottled beer.

Our family of four - daughter aged 12, son aged 8, my wife and I - stayed in a 2-BR condo from Dec. 17-24. The quality of the service was the finest we have ever experienced in the Caribbean. Everyone was friendly and reached out frequently to see what they could do to make our stay more enjoyable. The dining room staff were always pleasant, even when under pressure on those few occasions when everyone showed up at the same time. Top marks for the General Manager, Rick, who has done a superlative job in overseeing the training of the staff and ensuring that all problems are addressed promptly and pleasantly. As for the all-inclusive component, the main course selection was limited to 4-5 items (plus side-dishes) but the quality was consistently outstanding. The beach was fabulous. A few people apparently had problems with sand fly bites while we were there but regular use of oil-based, natural repellents will prevent that nuisance. Snorkeling was awesome and the dive staff at Infinity Bay were very thorough and helpful. Our condo unit was well-maintained. The pool was clean and there was never a problem finding a lounge chair. When we had a problem with our in-room safe, a repairman arrived and resolved the problem within minutes of our call. We strongly recommend the Sandblaster Dune Buggy excursion...a great way to experience fabulous views and to get a little muddy in the process. Victor Bodden's Monkey Business is also a worthwhile side-trip as you get to go inside the cages and interact with the spider monkeys and the parrots. If you're into partying and are seeking the type of entertainment typically found in most all-inclusive resorts, Infinity Bay may not be your best choice (although a nightclub is apparently being added in the near future). But for anyone seeking a relaxing, laid-back vacation with great food, great service and one of the best beaches you'll ever find, Infinity Bay should make anybody's Top Ten list. We will definitely be returning.

Have been on 5 cruises so far to Eastern, Bahamas, and Western Caribbean and Roatan ranks as our best port because of the experience we had at this resort. I am not sure if the rooms are good enough for me recommend a stay here. From outside, it doesn't look like a luxury resort but the pool and the beach with great shore snorkeling is as good as it gets for a day of heavenly relaxation.

There are lot of water sport rides available right at the spot and we enjoyed Banana boat ride several times. Also, the snorkeling was more than decent and food was great for one meal. Lots of coconut trees provide shade to relax and locals offer massage for around $20/hour. Nothing like professionals but good enough to get you relaxed.

Don't get me wrong, the resort, pool, and beach are fantastic. Unfortunately, the hospitality and customer service were horrendous!
I believe the staff were kind and as helpful as they could be. But, other than that I think there's many issues with upper management and training. I go on vacation to relax, eat good food, and hopefully enjoy myself. We've been to many other hotels and I'd have to say these guys are the most inconsiderate I've ever seen.
It began the moment we landed in Roatan. Our son became terrible ill upon descent into Honduras. He was inconsolable. Trust me if you were there at the airport you'd remember us. Infinity Bay who promised they'd be there to transport us, never came or showed. We were left at the airport for 2 hrs with my son screaming and crying in pain.. After numerous calls and no help, we didn't know where to turn. Finally some random gentleman felt bad enough for us! Our son was very sick, and thankfully this person was kind of enough to help us. It was obvious they weren't coming! So what does management say when we arrive, nothing! Here's free breakfast at our overpriced buffet! And oh sorry but your room you payed for is not available. They quickly forget you spend $2000 a week for a room! How unprofessional to be constantly yessing you to death with no follow through. We had to call for linens for our sick child 3 times over a 2hr span. Only to be told 3 different times that it was coming! This was the same for any requests! From no washcloths ,no wi/fi, to our room change.
Well, 3 days later after getting the run around on our room which was suppose to be 2nd floor premium ocean, I confronted the "GM". Who then proceeded to Bs me about my room saying i never paid for that particular room and that it was considered OF. Then he says "oh yeah your the ones we left at the airport..."we'll setup a private ride back to the airport when your leaving." Once again, 3 days later which was the day before we left I physically had to flag Rick down. Just like with everything else, He totally forgot us again! This is supposedly the kind of service you should expect from Infinity Bay!! Well, Rick did come through, that private ride was in some random dudes broken down toyota ,with his 3yr old son in the font seat, and our luggage on top of him!! THANKS INFINITY BAY!