We just returned from a wonderful two week stay in Roatan at the West Bay Lodge (WBL). It was our first trip to Honduras and we cannot say enough good things about the very helpful WBL staff. The co-owner, Milos, was a font of information about everything on the island. He gave us many wonderful tips about what to do (food, tours, secluded beaches, ATMs, etc.). The other co-owner, Celeste, was very approachable and a delightful hostess. The staff, especially, Oyuki and Melony, were always helpful, would make reservations for all activities and were very friendly. The West Bay Beach, no more than 150 yards from WBL, has the best snorkeling on the island at the far west end of the beach.
We stayed in a two bedroom condo across the street from WBL. The accommodations were excellent. There was a fully furnished kitchen and maid service. the beds were wonderfully comfortable. There is an on-site restaurant at WBL that serves excellent food and a bar that has hours that would suit all but the most destitute alcoholic. The mixed drinks are excellent. There is on on-site library of a wide selection of books and DVDs. Milos rents one of his cars on a daily basis and this is very convenient when you want to take a day trip and don't want the hassle of a rental car company.
In sum, WBL is a great place for first timers to Roatan. You will feel completely supported by the owners and staff. Interestingly, many of the guests, perhaps most, were repeat customers, which reflects well on the quality of customer service at WBL. We will return to Roatan and will be staying at WBL.
PS, while in Roatan, don't miss Paya Bay. It is a beautiful, secluded beach with a healthy food restaurant. Milos sent us there and it was great.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.