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“very nice” 4 of 5 stars
Review of Paradise Beach Hotel

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Paradise Beach Hotel
4.0 of 5 Resort   |   West Bay Beach, West Bay IB3100, Honduras   |  
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Ranked #8 of 12 Hotels in West Bay
Saskatoon, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
31 helpful votes 31 helpful votes
“very nice”
4 of 5 stars Reviewed February 9, 2013

Was there Jan. 19 for two weeks.

First off we were among one of flights that could not land on the island on the 19th because of the storm. We had to over night in CanCun. When we finally did arrive we found the place to be very nice...friendly helpful staff from day one to the end of the stay. the food was good to very good. We never went hungry for lack of food. that being said the buffets do not have a large selection but what they do have is very good. sometimes you might have to wait a few seconds while one of the items is being refilled but we never had to wait more than a minute or two for anything to be refilled..The ala carts were good. the sea food was good ..lobster was good...one issue was that the ceasar salad appetizer and the main course chicken and shrimp were the exact same dish... The the pizza ala carte was very good . When we left the resort they putting some finishing touches on remodeling a few of the buildings and revamping the beach bar menu with several new food dishes and lots of new items on the bar menu... Also, they had some new high end spirits available that were NOT included in the all inclusive... some very good vodka and several high end 18 and 23 year old rums. They were also turning the one building that used to be one of the places to eat back into a place to eat and drink. It looks like it will be a very nice place even more so when all the renovations were to be done.
the beach itself is fantastic, never had a problem finding a lounge chair and the snorkeling was amazing. you could walk down to the wall snorkel there and snorkel back to the hotel or do the same in reverse. Saw some amazing things out there on the reef...we saw that resident GIANT moray eel..and i do mean holy crap that thing was a monster. there are several other places eat all down the beach ..the few we did eat at were excellent. and walked into west end took water taxi back. We are looking forward to going back here again next year...it is that good .

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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263 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Barrie, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 29, 2013

Stayed there, Jan7-14th, great little resort, but it has its faults, nothing that could not be fixed by current manager. We have a great respect for Marvin,(reservation manager) who we communicated with before arriving, we requested a coffee maker and extra pillows, which we got.I enjoy my a.m. coffee on the balcony!! Cannot say enough about Kristen and Brittany who work in reception, they are the best and did nothing but please the people.Rooms were big, and always cleaned early, lots of towels(no facecloths) great water pressure, no alarm clock or hairdryer, air conditioner worked well, again hats off to housekeeping.(1205) The grounds were raked everyday and no garbage to be seen, great work-crews.Not many bugs while we were ther, but it was very windy, so maybe that kept them away??take spray in case.No problem with the beach, it is beautiful, and security kept the non-guest off our section of the beach. Beware of man selling "banana donuts" 3/5.00 he never has change, but they are delicious..Food, a lot to be desired, no variety, luke warm, it has to come from the one and only kitchen, and it is cold before it gets to you,discovered that they will make you a omellete, small, but hot, just ask.They had a beach B.B.Q, the food was prepared on grill right there, and it was delicious, so maybe they should utilize that grill more, and have p.m. snacks there, pizza, burgers etc ??The food at the a' lacarte was wonderful, delicious and hot, (once a week only) Bar can't say enough about the 4 kinds of COLD beer they serve, I'm a gin and tonic drinker and it took 4 days of asking and complaining to get one, they finally went to the buffet bar to grab the bottle from there, oh, there was also one bottle at the oceanic bar, which no one utilized. You would think even a small resort would have more that 2 bottle of gin?? That nite for dinner I asked for one, but that was the bottle they had taken, so no gin again!! Wine only out for dinner, but during the day at the bars $5.00 (all inclusive??) The other thing that really bother a lot of people, whenever you got food or drinks, you had to give room # I understand it is for inventory?? I felt that for security reasons it was not a thing to do, anyone, guest, staff, non-guest knew where your room was and when you were not there. You could even give anyones room and they would not question it. I want to say hats off to "ever" our great beach server, probably misspelled, sorry.
We will go back to the quaint and beautiful resort, if it is at the right price, and maybe with enough testimonials out, the company that owns the resort makes some chances, maybe the new manager, who has only been there a few months, should be correcting these concerns.
Roatan is a beautiful island and the people are great and friendly.
Excursion: Island tour is great, and reasonable and the water taxi $3.00 to West End is a must, cute little town.
This has nothing to do with the resort, but we were really dissapointed with Sunwing, we had booked early (Nov) for $ 2500.00 couple, Sunwing dropped price 2 wks before down to $1800, and that would be an excellent price to pay for this vacation. I know it was our responsibility to check, but we feel that was way to big of a drop in price, you wonder why airlines are having problems, oh, watch your luggage weight, they weigh everything, coming and going.....
I know it sound like a lot of complains, but if we don't give the testimonials nothing will get corrected. We will return, because of the people and island and the right price T&L

Room Tip: 1205, great location, small view of the ocean, and quiet, large balcony. It is the top floor, so if...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 24, 2013

We have decided to give Paradise Beach another try as we were not happy with a few things when we stayed there last winter. Hopefully the food and service in the restaurant have improved for one. We were forced to eat out many times. When we arrived to the beach barbecue there wasn't any meat left! There is not anything available at the bar that I enjoy drinking unless I want to pay extra, like wine. I will bring my own alcohol with me this time. My husband does enjoy the beer and rum though. As for the rooms, we paid extra for a suite. There may have been a little extra space but the fridge and stove did not work and there wasn't any furniture on the lovely big terrace. It was also near the noisy generator. The room was clean. Be warned, it does get a little crazy with the cruise ship people and the vendors on the beach.

Why are we staying there again? It is a very small resort with a beautiful, well kept property and there is an excellent dive shop at the hotel. Hopefully the hotel will take note of the requests that we have made for our March visit.

This is a beautiful location, with a great beach (where you can snorkel). We also quite enjoyed our day trips into the town of West End by water taxi. It's a short walk to the other side of the island were there are more beautiful views.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 14, 2013

To give the reader of this review some contextual background, I need to preface the words that follow with, that, after two hectic years without a single day off from work, we, my husband and I, were looking for a place that would focus on giving their guests “a relaxing vacation, away from the hustle and bustle of their regular lives” (i.e., Paradise Beach Resort according to the Sunwing website). The price was right, so.. why not? I was not interested in a cultural adventure or a trip of my life-type of vacation, just a relaxing time off with an option to dive and snorkel.

I will rank each section of my review separately since something that we considered to be bothersome or a nuisance may not necessarily be a problem for a particular reader. Decide for yourself.

Resort: The Paradise Beach is a small hotel, a total of 47 rooms, nicely located within a garden that is well taken care of. The hotel location is very nice. This is a public hotel with a public bar and public restaurants. This translates into a large number of non-guest wondering around the hotel grounds and constantly peeking into rooms. They (non-guests) would range from bus tours (stop for breakfast on Thursdays) to cruise ship tourist “cruisers (present almost every day) and others. As we were initially located in a ground floor room we have experienced it all, including the “pleasure” of wakening up one morning and facing 5 people (non-guest, they turned out to be from a bus tour) on our terrace peeking into our room. When complained to the manager about the tens of non-guest wondering around the hotel we were informed everyone has a right to be there. As for the bus tour people on our terrace, well we were told that we must have something against “locals”!!!! Overall for the “resort”, 2 stars maximum.

Hotel room: An average room with a hard bed. The room was cleaned daily. However, judging from bite marks on our bodies (fresh every morning) we had a strong suspicion there were bed bugs there or at least fleas. Because of that I would rate the room 2 stars maximum.

Staff: Excellent and very hard working people. They will serve with a smile, always keen on helping you and meeting your requests. I would rate the service 5 stars.

Restaurants/Food/Drinks: Except for breakfast which was repetitive and quite limited, food was delicious! What we did not like is that the hotel buffet was a pit stop for bus tours on Thursdays. Your chances to get a decent breakfast or a spot to sit down were slim on these days. Also interesting, that while we opted for an “all inclusive” we were constantly asked for the room number as the management keeps track of what you eat and drink, annoying but you give in eventually. Overall for restaurants/food/drinks - 4 stars because of repetitive and limited choice breakfast.

Beach: Beautiful if you will go there early in the morning, turquoise pristine warm water. The beach is approximately 1.0-1.2 km long and 2-25 m wide (the hotel beach is no more than 6-8 m wide) and there are thousands of people there daily. The hotel has a designated area with beach chairs so theoretically there should be no big issues. In reality, it really depends on daily “arrangements” between cruise ship guides and/or individual tourists and the hotel/bar staff. Be prepared that cruisers with or without “arrangements” will attempt to remove your towel and take your chair. And of course the hotel policy says that should you “accidentally” lose your towel you will be charged $25. Luckily, the security guy was very vigilant and protective of hotel guests and their belongings; he did the best he could despite all kinds of ongoing “arrangements”. Now, once you managed to keep your chair, you will be faced with all kinds of other issues ranging from insects to vendors. When the former one will be annoying but silent going about their business, the last one will make sure you will notice them and they will try to sell you everything you do not need. They would go absolutely ballistic on cruise ship days, knowing that for the most part, cruise ship guests have lots of money to spend on everything. Also, there is constant loud music from the hotel bar (trying to lure in cruisers and others), making a relaxing snooze on the beach all but impossible. If you are a party animal and love the constant buzz, then this place is right for you. Overall, for our beach experience, 1 star; due to the never-ending loud procession of tourists and vendors and, a lost fight with bugs.

Diving/snorkeling: This was superb. Roatan is a diver’s paradise. The reef is beautiful with an abundant sea life. We have dived with the West Bay Divers and we would recommend them to anyone. The shark dive was so far the best dive of my life. Great opportunities for snorkeling! Overall, 5 stars.

Excursions. We have booked two, the Gumbalimba Park combo and an island tour through Sunwing/hotel. We have really enjoyed the first one. As for the second one, can’t say since the driver never showed up. Apparently, on the way to pick us up he stopped to check for better deals than the one he was already paid for. Since found a sweet deal with cruisers, he just went for it. We were offered an alternative date or our money back. At this point we just gave up and took the money. Overall for excursions, 2.5 stars seem fair.

An average score for this “resort” and a whole experience is 3 stars. Summarizing our experience, weather was gorgeous, water was warm and crystal clear, food was delicious, diving/snorkeling to die for. Because of endless crowds on the beach, restless vendors and bugs waiting to suck you money and blood, we would not come back to this “resort”. Also, I would not recommend it to our friends. Should we ever choose to come back to Roatan for diving we would definitely look into other options.

Room Tip: BUG SPRAY and to floors
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Loring, Canada
1 review
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 12, 2013

Just to clarify for anyone reading this review. We are seasoned travellers who have been just about anywhere you can name in the caribean and central south america. When people write a review they need to be able to compare to other places properly. Lets face it the bottom line for most of us is the price tag and what we are getting for our money. So when we compare to our many and I mean many travel experiences we are trying to be open minded. This resort is small and so one would likely understand food selection isn't the best. Quality however there is no excuse for...or should I say lack of. It should be noted that not only was the quality poor but being bug free would be important. Let me explain what we saw for our selves. There were pudding dishes setting out and each one had a bug in them, some two. When we brought this to the attention of the resturant staff, she simply went over to the pudding dishes waived her hands and the bugs that didn't fly away she picked out. Now I've done my share of "deep woods" camping at hunt camps etc. where things like this happen and or ignored. But never have I payed good money to eat at an All Inclusive that had this kind of an experience. I'm hopeing this isn't a standard. It would however explain why people who arrived before us had been sick and why many of the people who came in with us got sick. Now with saying this one needs to understand that the Flu bug was around and one could of got sick from the plane or who-knows.
Their La Carte dinner is very good, but you only get one of them per week. I find it strange that the food quality in the La Carte was so good and the Buffet was simply said the worse we had ever had. The service overal was quite good and friendly. The rooms are nice. the beach is great and of course Roatans water is to us one of the best. We have been to Roatan before and this trip we found the beach very busy with pendlers. Bugs can always be bad in Roatan, so bring spray. It is my understanding the old manager had died and there is a new manager. Hopefully he can and will listen to the complaints and adjust accordly. Anyone there when we were he has already lost them as a possible repeator based on the cost of the trip vs other locations. It is fair to say that all inclusive resorts in Roatan don't have a great repor for their food. You are better served renting a palce in this country and you can eat all your meals out at any number of resturants in west end village. The end result is you won't spend much more but you will notice a quality difference. We've done both. Be warned. Rick and Sandy

Room Tip: choose upper floors facing the pool or garden area.
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  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 9, 2013

Second trip to Roatan this year and loved the island just as much as the first time. As for Paradise beach Club I will say it was well worth what we paid.

The room (1205 old side not the new hotel) was great, good size (king bed) looks like the bathroom was redone recently, clean, huge shower no complaints. Ceiling fan, AC, mini fridge, safe and massive balcony with tiny little furniture kind of funny actually. Yes we had warm water all the time, no not HOT but its 30C outside. :)

Odd things - No alarm clock of any sort, coffee machine and cups with no coffee or condiments(kind of sucked as I like my morning coffee and we walk the beach before the buffet opens) , no hair dryer (good thing we have short hair and well don't use one). Other than that pretty awesome oh and fix the lights on the stair case(not a problem for me but it gets dark back there)

Food was okay, and I am not picky trust me. I must say I was shocked at how small the buffet was to be honest, and the restriction on the all-inclusive drinks I thought strange. Then realized that all the restaurants at the resort are open to public as well, so the focus is getting people to pay but hey was fine by me as we have a bunch of places we like to go eat anyways(see list below). Sunday night the buffet was moved to the beach bar for their grill night that was allot of fun and really yummy don't miss that one.

Bananarama, Fosters, Bite on the beach, Argentinean Grill, Island Pearl (expensive but yummy), Light house in west end.

The grounds are kept in pristine condition, SPOTLESS! Great location on the beach but you really can't have a bad one in west bay. They do sell day passes to the cruise ships and such so it can get a little busy on the beach, we had 4 big ships in one day and well a touch busy considering there was maybe 30 people at the resort but hey what you going to do.
For the value it's a great place to lay your head and get some food in you while you use the incredible services of West Bay Divers who's shop is on the property and truly a top notch dive shop with an amazing staff.

If you're looking for fancy food, pools and extras this may not be the place for you.
As the title states I want first timers to Roatan to know a few things, West Bay Beach is about 1 Km or 0.62 mi and the "BIG" resorts (2) have about 150 rooms, the rest are under 50 rooms. So going between places on the beach is no big deal and you will find that you will be at other restaurants along the beach more than once. Also there are water Taxis($3US per person per trip) that will take you in to West End where you can spend an afternoon if you would like, some shops, good eats and some local culture, I highly recommend this. Don't hesitate to e-mail me with questions as this list can go on and on.

Safe travels everyone and until next time.

Kaykwok

Room Tip: One couple stayed in the new tower (The Oceanic) and actually moved to the old section, they said it...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 6, 2013

The Paradise Beach hotel is the older cousin of the Paradise Oceanic hotel and is being refurbished. New deck furniture arrived while we were there, for example. Service was uniformly cheerful and good, although some don't have much English. Everybody tried very hard to please and went out of their way to help. Brittany greeted us with a warm and genuine smile when we arrived. She and Kristen at reception helped arrange cars, tours and otherwise were helpful when I fell ill with the flu.
The location is terrific, on a wonderful beach. Snorkeling is a short walk and a short swim from the beach. West Bay Divers offers excellent diving with modern equipment and sensible, English, French and Spanish speaking divemasters. Our room, on the third floor offered the opportunity for exercise - there is no elevator . It was scrupulously clean and well kept by Jenny.
We found the food just fine and there was always plenty of it. There is always fresh fruit at meals and choices of meats and vegetables. The re-fried beans for breakfast were yummy.
Roatan is a developing tourist spot and they haven't got all the bugs worked out yet. If you go there, go with a tolerant attitude and you will have a great time. Take lots of US one dollar bills for tips. We tipped at the end of the stay, but some people prefer to tip for each meal.

Room Tip: Try to get a room toward the beach side of the resort. The generator at the back is noisy.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paradise Beach Hotel

Address: West Bay Beach, West Bay IB3100, Honduras
Phone Number:
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 Top resorts Hotel in West Bay
#7 On the Beach Hotel in West Bay
#8 Romantic Hotel in West Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Paradise Beach Hotel 4*
Number of rooms: 43
Official Description (provided by the hotel):
Located on one of nature’s perfect beaches and nestled in verdant, mature, tropical gardens our family run resort was tastefully designed with the discerning traveller in mind. You want to sit back and soak up the sun with the occasional cooling paddle in the azure Caribbean Sea whilst being waited on by our attentive family of representatives. Maybe go diving in the unspoilt reefs or swim with dolphins? However you choose to spend your time, you can be assured of a warm welcome, superb air-conditioned accommodation, menus to suit all tastes and budgets but most of all, the holiday of a lifetime. A taste of paradise that will keep you going until the next time you can escape life’s realities and join us again. ... more   less 
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Also Known As:
Paradise Beach Club Hotel West Bay
Paradise Beach Resort
Paradise Beach Hotel Roatan, Bay Islands, Honduras

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