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“Bugs, bugs, bugs.... vedors and cruisers” 3 of 5 stars
Review of Paradise Beach Hotel

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Paradise Beach Hotel
4.0 of 5 Resort   |   West Bay Beach, West Bay IB3100, Honduras   |  
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Ranked #8 of 12 Hotels in West Bay
Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
33 helpful votes 33 helpful votes
“Bugs, bugs, bugs.... vedors and cruisers”
3 of 5 stars Reviewed January 14, 2013

To give the reader of this review some contextual background, I need to preface the words that follow with, that, after two hectic years without a single day off from work, we, my husband and I, were looking for a place that would focus on giving their guests “a relaxing vacation, away from the hustle and bustle of their regular lives” (i.e., Paradise Beach Resort according to the Sunwing website). The price was right, so.. why not? I was not interested in a cultural adventure or a trip of my life-type of vacation, just a relaxing time off with an option to dive and snorkel.

I will rank each section of my review separately since something that we considered to be bothersome or a nuisance may not necessarily be a problem for a particular reader. Decide for yourself.

Resort: The Paradise Beach is a small hotel, a total of 47 rooms, nicely located within a garden that is well taken care of. The hotel location is very nice. This is a public hotel with a public bar and public restaurants. This translates into a large number of non-guest wondering around the hotel grounds and constantly peeking into rooms. They (non-guests) would range from bus tours (stop for breakfast on Thursdays) to cruise ship tourist “cruisers (present almost every day) and others. As we were initially located in a ground floor room we have experienced it all, including the “pleasure” of wakening up one morning and facing 5 people (non-guest, they turned out to be from a bus tour) on our terrace peeking into our room. When complained to the manager about the tens of non-guest wondering around the hotel we were informed everyone has a right to be there. As for the bus tour people on our terrace, well we were told that we must have something against “locals”!!!! Overall for the “resort”, 2 stars maximum.

Hotel room: An average room with a hard bed. The room was cleaned daily. However, judging from bite marks on our bodies (fresh every morning) we had a strong suspicion there were bed bugs there or at least fleas. Because of that I would rate the room 2 stars maximum.

Staff: Excellent and very hard working people. They will serve with a smile, always keen on helping you and meeting your requests. I would rate the service 5 stars.

Restaurants/Food/Drinks: Except for breakfast which was repetitive and quite limited, food was delicious! What we did not like is that the hotel buffet was a pit stop for bus tours on Thursdays. Your chances to get a decent breakfast or a spot to sit down were slim on these days. Also interesting, that while we opted for an “all inclusive” we were constantly asked for the room number as the management keeps track of what you eat and drink, annoying but you give in eventually. Overall for restaurants/food/drinks - 4 stars because of repetitive and limited choice breakfast.

Beach: Beautiful if you will go there early in the morning, turquoise pristine warm water. The beach is approximately 1.0-1.2 km long and 2-25 m wide (the hotel beach is no more than 6-8 m wide) and there are thousands of people there daily. The hotel has a designated area with beach chairs so theoretically there should be no big issues. In reality, it really depends on daily “arrangements” between cruise ship guides and/or individual tourists and the hotel/bar staff. Be prepared that cruisers with or without “arrangements” will attempt to remove your towel and take your chair. And of course the hotel policy says that should you “accidentally” lose your towel you will be charged $25. Luckily, the security guy was very vigilant and protective of hotel guests and their belongings; he did the best he could despite all kinds of ongoing “arrangements”. Now, once you managed to keep your chair, you will be faced with all kinds of other issues ranging from insects to vendors. When the former one will be annoying but silent going about their business, the last one will make sure you will notice them and they will try to sell you everything you do not need. They would go absolutely ballistic on cruise ship days, knowing that for the most part, cruise ship guests have lots of money to spend on everything. Also, there is constant loud music from the hotel bar (trying to lure in cruisers and others), making a relaxing snooze on the beach all but impossible. If you are a party animal and love the constant buzz, then this place is right for you. Overall, for our beach experience, 1 star; due to the never-ending loud procession of tourists and vendors and, a lost fight with bugs.

Diving/snorkeling: This was superb. Roatan is a diver’s paradise. The reef is beautiful with an abundant sea life. We have dived with the West Bay Divers and we would recommend them to anyone. The shark dive was so far the best dive of my life. Great opportunities for snorkeling! Overall, 5 stars.

Excursions. We have booked two, the Gumbalimba Park combo and an island tour through Sunwing/hotel. We have really enjoyed the first one. As for the second one, can’t say since the driver never showed up. Apparently, on the way to pick us up he stopped to check for better deals than the one he was already paid for. Since found a sweet deal with cruisers, he just went for it. We were offered an alternative date or our money back. At this point we just gave up and took the money. Overall for excursions, 2.5 stars seem fair.

An average score for this “resort” and a whole experience is 3 stars. Summarizing our experience, weather was gorgeous, water was warm and crystal clear, food was delicious, diving/snorkeling to die for. Because of endless crowds on the beach, restless vendors and bugs waiting to suck you money and blood, we would not come back to this “resort”. Also, I would not recommend it to our friends. Should we ever choose to come back to Roatan for diving we would definitely look into other options.

Room Tip: BUG SPRAY and to floors
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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263 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Port Loring, Canada
1 review
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 12, 2013

Just to clarify for anyone reading this review. We are seasoned travellers who have been just about anywhere you can name in the caribean and central south america. When people write a review they need to be able to compare to other places properly. Lets face it the bottom line for most of us is the price tag and what we are getting for our money. So when we compare to our many and I mean many travel experiences we are trying to be open minded. This resort is small and so one would likely understand food selection isn't the best. Quality however there is no excuse for...or should I say lack of. It should be noted that not only was the quality poor but being bug free would be important. Let me explain what we saw for our selves. There were pudding dishes setting out and each one had a bug in them, some two. When we brought this to the attention of the resturant staff, she simply went over to the pudding dishes waived her hands and the bugs that didn't fly away she picked out. Now I've done my share of "deep woods" camping at hunt camps etc. where things like this happen and or ignored. But never have I payed good money to eat at an All Inclusive that had this kind of an experience. I'm hopeing this isn't a standard. It would however explain why people who arrived before us had been sick and why many of the people who came in with us got sick. Now with saying this one needs to understand that the Flu bug was around and one could of got sick from the plane or who-knows.
Their La Carte dinner is very good, but you only get one of them per week. I find it strange that the food quality in the La Carte was so good and the Buffet was simply said the worse we had ever had. The service overal was quite good and friendly. The rooms are nice. the beach is great and of course Roatans water is to us one of the best. We have been to Roatan before and this trip we found the beach very busy with pendlers. Bugs can always be bad in Roatan, so bring spray. It is my understanding the old manager had died and there is a new manager. Hopefully he can and will listen to the complaints and adjust accordly. Anyone there when we were he has already lost them as a possible repeator based on the cost of the trip vs other locations. It is fair to say that all inclusive resorts in Roatan don't have a great repor for their food. You are better served renting a palce in this country and you can eat all your meals out at any number of resturants in west end village. The end result is you won't spend much more but you will notice a quality difference. We've done both. Be warned. Rick and Sandy

Room Tip: choose upper floors facing the pool or garden area.
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  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 9, 2013

Second trip to Roatan this year and loved the island just as much as the first time. As for Paradise beach Club I will say it was well worth what we paid.

The room (1205 old side not the new hotel) was great, good size (king bed) looks like the bathroom was redone recently, clean, huge shower no complaints. Ceiling fan, AC, mini fridge, safe and massive balcony with tiny little furniture kind of funny actually. Yes we had warm water all the time, no not HOT but its 30C outside. :)

Odd things - No alarm clock of any sort, coffee machine and cups with no coffee or condiments(kind of sucked as I like my morning coffee and we walk the beach before the buffet opens) , no hair dryer (good thing we have short hair and well don't use one). Other than that pretty awesome oh and fix the lights on the stair case(not a problem for me but it gets dark back there)

Food was okay, and I am not picky trust me. I must say I was shocked at how small the buffet was to be honest, and the restriction on the all-inclusive drinks I thought strange. Then realized that all the restaurants at the resort are open to public as well, so the focus is getting people to pay but hey was fine by me as we have a bunch of places we like to go eat anyways(see list below). Sunday night the buffet was moved to the beach bar for their grill night that was allot of fun and really yummy don't miss that one.

Bananarama, Fosters, Bite on the beach, Argentinean Grill, Island Pearl (expensive but yummy), Light house in west end.

The grounds are kept in pristine condition, SPOTLESS! Great location on the beach but you really can't have a bad one in west bay. They do sell day passes to the cruise ships and such so it can get a little busy on the beach, we had 4 big ships in one day and well a touch busy considering there was maybe 30 people at the resort but hey what you going to do.
For the value it's a great place to lay your head and get some food in you while you use the incredible services of West Bay Divers who's shop is on the property and truly a top notch dive shop with an amazing staff.

If you're looking for fancy food, pools and extras this may not be the place for you.
As the title states I want first timers to Roatan to know a few things, West Bay Beach is about 1 Km or 0.62 mi and the "BIG" resorts (2) have about 150 rooms, the rest are under 50 rooms. So going between places on the beach is no big deal and you will find that you will be at other restaurants along the beach more than once. Also there are water Taxis($3US per person per trip) that will take you in to West End where you can spend an afternoon if you would like, some shops, good eats and some local culture, I highly recommend this. Don't hesitate to e-mail me with questions as this list can go on and on.

Safe travels everyone and until next time.

Kaykwok

Room Tip: One couple stayed in the new tower (The Oceanic) and actually moved to the old section, they said it...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 6, 2013

The Paradise Beach hotel is the older cousin of the Paradise Oceanic hotel and is being refurbished. New deck furniture arrived while we were there, for example. Service was uniformly cheerful and good, although some don't have much English. Everybody tried very hard to please and went out of their way to help. Brittany greeted us with a warm and genuine smile when we arrived. She and Kristen at reception helped arrange cars, tours and otherwise were helpful when I fell ill with the flu.
The location is terrific, on a wonderful beach. Snorkeling is a short walk and a short swim from the beach. West Bay Divers offers excellent diving with modern equipment and sensible, English, French and Spanish speaking divemasters. Our room, on the third floor offered the opportunity for exercise - there is no elevator . It was scrupulously clean and well kept by Jenny.
We found the food just fine and there was always plenty of it. There is always fresh fruit at meals and choices of meats and vegetables. The re-fried beans for breakfast were yummy.
Roatan is a developing tourist spot and they haven't got all the bugs worked out yet. If you go there, go with a tolerant attitude and you will have a great time. Take lots of US one dollar bills for tips. We tipped at the end of the stay, but some people prefer to tip for each meal.

Room Tip: Try to get a room toward the beach side of the resort. The generator at the back is noisy.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 20, 2012 via mobile

They could make great food in the restaurant, if you paid for it!
As you only get 1 restaurant visit for the whole week. The rest of the week you have to eat buffet, selection and quality were poor. There was also no beach snack service.
Other than that the place was great and location was great.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoney Creek, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 18, 2012

Just back from a 2 wk stay at Paradise Beach, dec 3-17 great place to hang out, staff very friendly and alway's smiling,the service is great they will help you in anyway they can,rooms are nice, clean and alway's done early, we stayed in a suite it 's perfect if you want some extra room, beach-bar great service, and on the beach, snorkelling and diving is excellent, the whole place is like a nice little hideaway.
But like many resorts there is always something to complain about, in this resort it's the FOOD, sad to say it needs a lot of improvement, breakfast, lunch and dinner, first week not so good, after a lot of complains it improved a bit the 2nd week, we where assured before we left that changes were being worked on, and I think they will.
We still highly recommend this resort, we'l be back.
Stoney Creek. ONT

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bumpass, Virginia
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 29, 2012

Great location, highly recommend the villas. We had a two bedroom two bath villa which was great. Our housekeeper, Iris, was wonderful. I do not know how she kept up with all the sand. The staff was very responsive: plugged toilet, hot water issue, locked myself out of the safe. We did feel there was a language barrier; most of the staff speaks Spanish and a little English. This is probably the biggest thing the resort could work on to improve, also the food. We had the bed and breakfast option and ate buffet each morning. I highly recommend it, great way to start the day. The head server Ermelinda was great; she made the start to each day very pleasant. The resort does not serve dairy cream for coffee, only dry cream or milk. The menu for the other meals did not intrigue us and the kitchen was far away from the beach area where we spent most of our time. The location is gorgeous, best beach around. The resort has security 24 hours a day this is very reassuring and is why we chose a resort rather than a house rental. Don’t arrange taxis form the resort they were way over priced compared to others. We did arrange some activities from the resort concierge which worked out well. This hotel is not as rustic as some in the area and is not the most expensive . It was clean, safe, and had an amazing location. I have to say the staff clearly wanted to please and made our visit most pleasant. We will return. Do not forget to bring your bug spray for the sand flys, bring any food/ coffe you cant live without there is not a large selection on the island

Room Tip: Go with a beach front villa, you will have an amazing view at your doorstep there wasn't a fitne...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paradise Beach Hotel

Address: West Bay Beach, West Bay IB3100, Honduras
Phone Number:
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 Top resorts Hotel in West Bay
#7 On the Beach Hotel in West Bay
#8 Romantic Hotel in West Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Paradise Beach Hotel 4*
Number of rooms: 43
Official Description (provided by the hotel):
Located on one of nature’s perfect beaches and nestled in verdant, mature, tropical gardens our family run resort was tastefully designed with the discerning traveller in mind. You want to sit back and soak up the sun with the occasional cooling paddle in the azure Caribbean Sea whilst being waited on by our attentive family of representatives. Maybe go diving in the unspoilt reefs or swim with dolphins? However you choose to spend your time, you can be assured of a warm welcome, superb air-conditioned accommodation, menus to suit all tastes and budgets but most of all, the holiday of a lifetime. A taste of paradise that will keep you going until the next time you can escape life’s realities and join us again. ... more   less 
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Also Known As:
Paradise Beach Club Hotel West Bay
Paradise Beach Resort
Paradise Beach Hotel Roatan, Bay Islands, Honduras

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