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“My fantastic stay.” 5 of 5 stars
Review of Mayan Princess Beach & Dive Resort

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Mayan Princess Beach & Dive Resort
3.5 of 5 Resort   |   West Bay Beach, West Bay, Honduras   |  
Hotel amenities
Ranked #8 of 13 Hotels in West Bay
Certificate of Excellence
Jubail, Ash Sharqiyah, Saudi Arabia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“My fantastic stay.”
5 of 5 stars Reviewed March 5, 2013

I have stayed here for 2 days and a night with my friend and his wife..
i was a tripadvisor for him anyways and suggested him to go this place.
it was really wondefull stay in the Mayan Princess Beach Mention not about the dive resort.i just had 5 days and 4 night stay in honduras where half of my Trip was fullfilled by Mayan Princess...Thanks for their wonderful service and everything,...The only drawback is that unlike most of the tourist/trip places there is no more bad things to pin point...hehe....Just for a joke. wish i come back again... :) once again.Loved the speedy service of yours

Room Tip: get a room in higher floors so that you get an awsome View and Fulfilled like a Paradise.Happy stay...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this review, March 18, 2013
We are so happy to read that you had such a wonderful stay with us. Your mention is very encouraging and helps us to ensure that we continue on this track of service to all of our guests. Thank you so much for your kind review. We appreciate it. We hope to see you again!
Enjoy your day.
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636 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melville, New York
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 4, 2013

Have been staying at the Mayan Princess each year for 8 years. Recent upgrades have made our vacation even better. It's a beautiful resort with a very attentive staff. We made reservations for next year already & am very much looking forward to returning. The diving in Roatan is the main reason for our annual visits & the dive shop, Mayan Divers, which opened 3 years ago is fantastic. They have 2 nice boats with a crew as good as it gets. It's very wll organized & very convenient. Overall the resort offers very good value on a beautiful beach.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this review, March 18, 2013
Thank you so much for your great review! It´s amazing to read that you have been staying at the resort for the last past eight years! What a great honor! We are so happy to know that our upgrades made your vacations even better and how much you enjoy diving with the Mayan Divers. Thanks for booking with us again and see you next year!
Have a great day.
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Waterloo, Canada
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 3, 2013

My husband and I just returned from our 6th trip to Roatan on February 28. Our stay at the Mayan Princess was great as usual. We were pleased to see that they had made many great upgrades since our visit last March,. Having visited so many times before we booked direct with the hotel and substituted our customary "all inclusive" package for a B&B. Opting to cook a few meals in our room and dine at the many restaurants along the beach we taxied to by groceries and beverages in Coxen Hole and were pleased to find the grocery store had everything we can buy at home. The Mayan Princess condo needed some appliance repairs, the range and oven did not work, toaster semi worked but once reported were dealt with by maintenance staff to the best of their ability very, very promptly. We understand that most of these items are scheduled to be replaced in the next phase of the renovations.
We had 2 lobster dinners at the hotel, both werre delicious. The breakfast buffet was ok, the omellettes and eggs cooked to order but lacked variety after a few days. Same old hashbrowns and fruit day after day. Staff are pleasant, friendly and helpful especially Tamara, Glenda and Frances. The restaurant Manager lacked personality and could maybe benefit from some interaction with the guests to get their feedback on overall satisfaction, (maybe smile and say good day!).
There are always staff changes so we are happy when we see familiar faces upon our return. It was really great to see Jen back at the hotel. While she tries, there is still a lack of entertainment, not even much in the early evening so this is not the place for you if you expect that on your holiday. It is quiet but you can find entertainment at some of the establishments along the beach if you desire. Due to the lack of enterrtainment the newly constructed bar lacks character and the staff could use some personality, more animated characters or better conversationalists. The bar closes early due to local laws so if its party all night that you want you won't find it in Roatan.
Victoria in reservations was wonderful. She responds to emails promptly and is very accomodating. We had 6 friends join us through Sunwing and she did her best to accomodate their requests even though they did not book direct with the hotel. Fernando was a great addition to the front desk staff. He is pleasant, friendly and most helpful. Always smiling, greeting the guests and making everyone feel welcome.
We've had the same maid (Aracely) for the last few trips and she always takes good care of us. While English is not her strong suit, she tries and manages to communicate. She never seemed distressed when we ran late and disrupted her schedule, always pleasant and happy to accomodate.
Overall we had a great time. We enjoy the quiet, relaxing environment and will definitely return to the Mayan Princess. We are already planning our next trip, hopefully in December. The resort improves a little every time we return. We are seasoned travellers and we do visit at least one other country every year, but our hearts are in Roatan. The people are what makes your stay pleasant and this country has some of the best. Sun, sand and beaches can be found elsewhere. We would recommend the Mayan Princess in a heartbeat and have sent many guests their way. Its not perfect, its not 5 start Mexico/Dominican but it is one of the best on the island. If you want to be pampered, have turn down service, robes and slippers, not the place for you. It is clean, comfortable, great condo units and has one of the best beaches in the Caribbean.

To all our friends at the Mayan, thank you, you guys are great. To Juan, we know you read these, thank you. Hopefully you find it helpful. You are doing a great job!

Room Tip: Not a bad room in the resort! All are just minutes from the beach. Request a ground floor if you ha...
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this review, March 4, 2013
We really appreciate you posting about your wonderful stay at Mayan Princess Beach & Dive Resort! We want all our guests to have the experience of being in paradise and we are so happy to hear that we were able to create that experience one more time! Thank you for your feedback, I will forward our staff and general manager your review. We hope to see you one more time in a near future!
Have a nice day!
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Winnipeg
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 3, 2013 via mobile

We stayed at the Mayan Princess between Feb 4 and 18. We flew in direct from Toronto via Sunwing. Overall a great experience with Sunwing.
The resort and grounds were beautiful. Updates to the resort had been made prior to our visit. New furniture and new beds made for an even more comfortable stay. The condos were cleaned daily with great care. The food was very good with a number of choices. The restaurant and bar staff were always friendly and accommodating. Service with a smile every time. The Luna Maya a la carte restaurant was an absolute treat. Best steak on the island!
The beach is amazing. There are vendors on the beach but we never found them to be annoying. A simple 'no thank you' and they moved on.
We want to send out a special thank you to Martha, Yuen and Fernando for making our stay memorable! We will be back next year so be ready for us. Haha

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this review, March 4, 2013
Thank you so much for your great review! We appreciate it! It seems you had a great time at the resort and that makes us very happy and encourage our staff to continue doing our work the best way possible to make all of our guests feel the same way you do! I will be sure to forward this kind and great review to our staff. We look forward to see you next year!
Have a nice day!
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columbus,georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 28, 2013

Visited Mayan Princess from 2-23 February 2013 and had a great experience. The resort property is well kept, beautifully landscaped and has a nice beach. The condos are fully furnished, immaculate and have daily service.
The property is run most professionally. The staff is responsive to all guest requests and does their best to fill all needs with a smile. From the welcome at the front desk until the final farewell the staff is always available.
We had a most relaxed and comfortable three weeks and will return again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this review, March 2, 2013
I'm so happy that you had such a wonderful vacation with us. We want all our guests to have the experience of being in paradise and I am delighted to hear that we were able to create that experience for you during your three weeks. It was a great honor and pleasure having you as our guest. We hope to see you again!
Have a nice day!
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Niagara Falls, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 16, 2013

Travelled to Mayan Princess with a group Jan 28-Feb 11.Rooms and service superb.The staff were friendly and attentive.I attended the Mayan Divers for the open water diving course and was taught and expertly guided through the course with patience and expertise.A great thankyou and I'll return in a hearbeat.

Room Tip: Near reception is quieter late at nigt.The front near the beach gets music from nearby clubs.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this review, March 2, 2013
We are so happy to read that you had a great experience at the resort and with the Mayan Divers. It has been a pleasure having you as a guest. It's great to hear that our staff was able to make your vacation so enjoyable, being friendly and attentive in your stay. Thank you for your great review. We appreciate it and hope to see you again!
Have a nice day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Catharines, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 15, 2013

We(wife and 2 sons 10/12) traveled to the Mayan princess in Jan 2012. What a great place! Small with everything you want/need only a few steps away. Including the beautiful West Bay beach. We stayed in the Pool View Tower Condo. 2nd floor with Great views towards the ocean!

Nice and quiet. If it’s a party all night place your looking for, your at the wrong place. As well as end of the island. Its generally quieter in the evenings in West Bay.
The MP was recently taken over by new management and we could see improvements being worked on while we were there as well as thru the year as I have been reading in other reviews. Looks like the Bar has been torn out and replaced?

The place is immaculate. The pool, beautiful. The ocean even more so. Crystal clear with the reef right off shore. I finally got my wife to try snorkeling on our last day…. THEN she didn’t want to leave!

Here are some short points on our review.

Pro’s;
-The room was large and fantastic, with separate bedroom. Full Kitchen, sofabed set/TV. Huge balcony with tb l& chairs as well as a place to put our snorkel gear to dry.
-The pool is a nice place to chill out after a long day at the beach. A couple cocktails go perfectly there.
-The staff were very nice. Seemed a little shy, but always ready with a smile or some help if required.
-Food was very good over all. The MP also is owned/part of the San Simon Club next door and we had some meals over there. Buffet was good. We didn’t have the opportunity to try the alacarte. There seemed to be some issues with it being booked up, yet every night we walked by and it was all but empty?... Breakfast was stellar!! Snacks were also brought out the the beach and the pool thru the day for guest’s.
-Lots of chairs on the beach
-Entertainment in the evenings. Never too late tho.
-The Dive Shop is Mint! I am a diver, (although I didn’t dive this trip) and can say the team is professional/attentive to the groups they seemed to be endlessly taking out for dives!
-Lots to do excursion wise or just hang in the Bay for the week.
-With a small resort we were able to meet new friends and share some great times with them! Special shout out to Anna & AL!!



Con’s;
-Cruise stop…… nuff said?
-Check in a little crowded (it’s a small lobby)
-As mentioned before, we were on the second floor and had to carry our bags up alone. I know not a huge deal, but the stairs are circular and were a little diff for the kids to carry their bags. So I had to make the 4 trips myself…. I earned my cerveza's that day!
-By the end of the week the beach venders can get a little tiresome. They don’t pester. You just say no thank you and they move on. Its just by the end of the week I was tired of saying “no thank you” lol even after purchasing from same vendors.
-Did I mention Cruise stop..lol while the beach does get crowded for a few hours the MP staff ensures that guests still have full access to the chairs and pool!


As you can see, for us the cons are minimal at best. We were already planning our return trip to Roatan by the second day there!! And that was in the rain!!

I could go on and on, but suffice to say it’s the perfect escape from our day to day routines. Rest, relax and enjoy the island, the people of Roatan and the staff at the Mayan Princess.
For the people who will expect 5 star treatment/food/butler service… STAY HOME!!!! Or go to a 1700+ room hotel in the Dominican.

We are heading back this April and cant wait. See you there!

Protect the reef! LOOK…..DONT TOUCH!!

Peace out.

Room Tip: Pool View Tower's! Any. Newer, huge with great views!!
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this review, March 2, 2013
We are so happy read that you and your family had such a wonderful vacation with us. I'm glad that we were able to provide excellent service and excitement for everyone in your family. Our beach is one of a kind and we are happy you enjoyed them so much. Thank you so much for posting about your amazing stay at Mayan Princess Beach & Dive Resort. We appreciate it. See you in April!
Have a nice day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mayan Princess Beach & Dive Resort

Address: West Bay Beach, West Bay, Honduras
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in West Bay
#5 Romantic Hotel in West Bay
#6 Family Hotel in West Bay
#7 On the Beach Hotel in West Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Mayan Princess Beach & Dive Resort 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
An elegant Roatan resort on the island's best beach, Mayan Princess Beach Resort features waterfront hotel accommodations and service. Just steps from your luxurious condo, a white sand beach leads to sparkling turquoise waters, perfect for scuba diving Roatan's spectacular undersea gardens. Nominated for Honduras' Leading Hotel Award in 2007-2010, this Roatan beach resort offers a variety of vacation activities, first-class amenities, and beachfront restaurant. Welcome to paradise and comfortable relaxation in a tropical oasis. ... more   less 
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Also Known As:
Mayan Princess Beach Hotel West Bay
Hotel Mayan Princess Beach
Mayan Princess Beach & Dive Resort Roatan, Bay Islands, Honduras

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