My husband and I just returned from our 6th trip to Roatan on February 28. Our stay at the Mayan Princess was great as usual. We were pleased to see that they had made many great upgrades since our visit last March,. Having visited so many times before we booked direct with the hotel and substituted our customary "all inclusive" package for a B&B. Opting to cook a few meals in our room and dine at the many restaurants along the beach we taxied to by groceries and beverages in Coxen Hole and were pleased to find the grocery store had everything we can buy at home. The Mayan Princess condo needed some appliance repairs, the range and oven did not work, toaster semi worked but once reported were dealt with by maintenance staff to the best of their ability very, very promptly. We understand that most of these items are scheduled to be replaced in the next phase of the renovations.
We had 2 lobster dinners at the hotel, both werre delicious. The breakfast buffet was ok, the omellettes and eggs cooked to order but lacked variety after a few days. Same old hashbrowns and fruit day after day. Staff are pleasant, friendly and helpful especially Tamara, Glenda and Frances. The restaurant Manager lacked personality and could maybe benefit from some interaction with the guests to get their feedback on overall satisfaction, (maybe smile and say good day!).
There are always staff changes so we are happy when we see familiar faces upon our return. It was really great to see Jen back at the hotel. While she tries, there is still a lack of entertainment, not even much in the early evening so this is not the place for you if you expect that on your holiday. It is quiet but you can find entertainment at some of the establishments along the beach if you desire. Due to the lack of enterrtainment the newly constructed bar lacks character and the staff could use some personality, more animated characters or better conversationalists. The bar closes early due to local laws so if its party all night that you want you won't find it in Roatan.
Victoria in reservations was wonderful. She responds to emails promptly and is very accomodating. We had 6 friends join us through Sunwing and she did her best to accomodate their requests even though they did not book direct with the hotel. Fernando was a great addition to the front desk staff. He is pleasant, friendly and most helpful. Always smiling, greeting the guests and making everyone feel welcome.
We've had the same maid (Aracely) for the last few trips and she always takes good care of us. While English is not her strong suit, she tries and manages to communicate. She never seemed distressed when we ran late and disrupted her schedule, always pleasant and happy to accomodate.
Overall we had a great time. We enjoy the quiet, relaxing environment and will definitely return to the Mayan Princess. We are already planning our next trip, hopefully in December. The resort improves a little every time we return. We are seasoned travellers and we do visit at least one other country every year, but our hearts are in Roatan. The people are what makes your stay pleasant and this country has some of the best. Sun, sand and beaches can be found elsewhere. We would recommend the Mayan Princess in a heartbeat and have sent many guests their way. Its not perfect, its not 5 start Mexico/Dominican but it is one of the best on the island. If you want to be pampered, have turn down service, robes and slippers, not the place for you. It is clean, comfortable, great condo units and has one of the best beaches in the Caribbean.
To all our friends at the Mayan, thank you, you guys are great. To Juan, we know you read these, thank you. Hopefully you find it helpful. You are doing a great job!
Not a bad room in the resort! All are just minutes from the beach. Request a ground floor if you ha...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 4, 2013
We really appreciate you posting about your wonderful stay at Mayan Princess Beach & Dive Resort! We want all our guests to have the experience of being in paradise and we are so happy to hear that we were able to create that experience one more time! Thank you for your feedback, I will forward our staff and general manager your review. We hope to see you one more time in a near future!
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Have a nice day!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.