We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“HORRIBLE!” 1 of 5 stars
Review of Paradise Oceanic Hotel

Save Saved
You added Paradise Oceanic Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Paradise Oceanic Hotel
West Bay Beach, West Bay, Honduras   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #9 of 11 hotels in West Bay
Port Perry, Canada
1 review
5 helpful votes 5 helpful votes
“HORRIBLE!”
1 of 5 stars Reviewed January 30, 2013

Go to Roatan but DO NOT GO to this resort. Although almost a week of rain did not help, this hotel is at best a joke. Cold, horrible food, rooms with no chairs or much else for that matter, a limited drink list. Everything is at a premium - need beach towels, they will be available in 2o minutes. Need a blanket, they don't have any. If you want a glass of wine, wait til 7 pm.
This is not an all inclusive. They make up the rules every day, depending on how hard they got yelled at by the manager. Staff are nice but shrug at everything.
There is a children's size fridge in the room that has 2 water bottles. You must refill these bottles yourself but God forbid, don't lose one.
Had to beg for extra toilet paper, Kleenex, drink glasses. Horrible spot.,

Room Tip: There is no view except 4th floor.
See more room tips
  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

62 people have reviewed this hotel

Traveler rating
    23
    25
    5
    6
    3
See reviews for
8
30
7
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 30, 2013

I have just come back from Roaton on Monday.
My Husband and I had a Great time at this resort.
We have travelled every year to the Carribean, to 4-6 Star Resorts.
I will rate this resort as a 4 star.
Rooms: The rooms are very basic , but very nice. The maid service was the best we have ever had. Yes, the Fridge has only water on arrival, but they will give you pop or beer at the bar for your fridge if you ask.
Bars: Great Service at all bars, very friendly. The Specialy Drinks are Great, Beer fantastic, and they actually give you the bottle, and not a plastice glass. The wine was the worst, you can purchase your own wine and they will keep it at the bar for you. The bars do close at 10:00 every night.
Food: We had no issues with the food. The buffett is small, but the food was good. I do think they could improve on the breakfast menue. We had a wonderful dinner on our last day on the Beach. Food was fantastic as was the entertainment.
There is alot to do in Roatan, it is a very safe island to go around on your own.
This resort does not cater to children, as there are no activites going on. I found that most people who visit Roatan are either snorklers of divers. The snorkiling is Wonderful. The best I have ever experienced.
Pools: They have(3) pools at this resort. (1) roof top which was really nice, great bar service from Hechter. (1) pool at the buffet restaurant which was very nice, and a small pool on the way to the beach.
I would also like to mention that the ground at this resort were absolutely beautiful.
For those who have written reviews that are negative, I feel must be very hard to please.
I would go back to this resort agian, and would tell others to go too.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 17, 2013

You might wonder why i have given this Hotel a "very good" rating after you read my story. We chose this spot because it had been built in 2011 and the alternative properties looked tired. It was very nice: tile, granite, tasteful decorations, flat screen T.V. The top level with a fresh water pool, bar and nice lounge chairs is a favourite gathering spot to view the sunset.

When we arrived there were no hangers, soap dish, drinking glasses, blow dryer or iron in the room. They were quickly provided. We were experiencing difficulty with the hot water (it was luke warm or cold). At first we thought it was just a matter of extreme use at peak times, but then called in the maintenance crew. They came twice and claimed that they had fixed it. On the third visit, we found out what was wrong. There is a thermostat under the bathroom sink. When the thermostat was set properly for hot water, the circuit breaker would flip and cut off the heat. The maintenance man merely turned the thermostat down to prevent it from flipping the breaker. This resulted in luke warm then cold water. Thanks buddy. He eventually admitted that the whole unit had to be replaced but could not be done before we were to leave. We had 4 days of nothing but cold water.

This hotel is an add-on to the Paradise Resort and Hotel. Essentially, you utilize all the restaurants and facilities of the lesser property. The food was, at times inedible. I never thought i would lose weight on the trip. Still, the weather was perfect, the beach beautiful and the ocean pristine. Plus our diving with West Bay Divers was great which is why we went to Roatan.

Room Tip: We were in a corner room, 308. Good location. Avoid 108.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 17, 2013

Let's clarify something first: if you like large resort, with lots of animation and activities, big pools and endless buffet, this place is not for you. For the others, if you like an intimate place (32 rooms in the Oceanic hotel mixed with 45 room at the Paradise Beach), with charming staff, good food and drinks in a lush site, then you will be satisfied! The rooms are large, clean with large balcony and a comfortable bed. If you want a view though, you need to be on the last floor (4th) because of the building in front. The terrace on the roof is gorgeous, with a little pool, and a terrific view, especially for sunset. It's habitually quiet, and Hector, the bartender is so sweet. The only thing to complain about the hotel is the hot water on the 4th floor. I thing the all inclusive concept is new to Roatan and this hotel so the working hard on getting it better every day. The food: no, there is not a 100 choices but what you have is very good. You have seafood mostly everyday. They have a special seafood night with a huge paella in the lounge once a week (don't worry there is meat also if like me you don't like seafood) and a beach BBQ on Sunday that is very appreciated. One thing that is missing at breakfast is toasts! You have one a la carte lunch per week included: pizzeria, seafood and steakhouse restaurant (the pizza is awesome!). If you have the lobster at the seafood restaurant, it's an extra 5$. You have a list of drinks included and two glass of wine for dinner (they are generous though about the two glasses of wine. The wine is ok and they ran out of red one often so bring your own!). You have breakfast from 7 am to 9 am, lunch from 12h to 2h pm and dinner from 7h to 9h pm. They bring snacks at the beach bar at 11h am and 4 pm that are very good (house made French fries, pizza, tortillas, etc..). The staff is amazing there. Always smilling, work hard, very effective and charming.
The beach is nice with crystal turquoise water. When cruise ships are on the island you can feel the difference on the beach. This destination is truly a paradise for snorkelling and diving and accessible directly from the beach. The visibility, the variety of fish, the beauty of the coral is really something not to be missed. We got our first dive with Nick (that is from Quebec so we could speak French!!) from the West bay dive shop at the hotel and we really enjoy the experience. We did the island tour that is nice but if you are 4 people, just hire a taxi driver and you will be able to do the tour for less at your own pace. We also visited the Gumbalimba park that is nice especially the monkeys! And finally we went to Cayos Cochinos. To be honest, this is not worth it especially from Roatan because the ride is to long (2 hours to get there by boat - if you are on the continent (La Ceiba or Tela) is will take only 30 minutes). I have done a lot of catamaran ride but this one was the worst one. Huge waves of 10-12 feet at least, strong wind, wet all the time. Everyone was feeling bad on the boat and it was dangerous just to move. The sea is always rough out there so unless to be sure to have a calm sea (that probably happens a few days during the year only), don't go.
At the hotel, is very quiet but if you want to party a little bit, you can go on Friday and Saturday at West end (approx.10 minutes by taxi).

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hull, Quebec, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 5, 2013

I spent two weeks in this hotel and I have no complaints. Big comfortable bed, mini fridge, hot water, tv and quiet A/C. Only thing is that if your after a more in the nature kind of room this isn't for you. But if your like me and only need a place to crash for the night I recommend this hotel. Staff is very nice manager is always there and willing to help. There's a bar and a pool on the roof, nice hiding spot to get some rays when the beaches get a bit crowded.
The food is average at best, but the A la carte restaurant is very good.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 16, 2012 via mobile

We stayed at Paradise Oceanic from Dec. 8-15. And although we booked a room for Paradise Beach though Sunwing, we were upgraded to Oceanic upon our arrival due to renovations. What a pleasant surprise!

Rooms
The rooms at Oceanic were clean and much nicer than most places I'd seen on West Bay in the same price range. The balcony was nice, though not ocean view. But that's not really a big deal unless you enjoy spending your whole vacation on your balcony getting eaten by mosquitos. So for me, the lack of a view is nothing to complain about, especially since this resort sits right on the beach and has a rooftop pool with a breathtaking view. Most of the time we had the whole area to ourselves. Also, the rooms have flat screen TVs with American channels, cold AC, and our room had hot water. The only negatives were that there were no washcloths nor was there a place to sit our soap and shampoo in the shower. Still, not that big of a deal considering that most places on West Bay have only a small fraction of the amenities that Paradise offers.

Food
The food was delicious, typical Honduran food. Several guests could be heard complaining about the buffet, but we had no complaints with the all-inclusive plan. We came to Honduras expecting to eat Honduran food and we were satisfied with every meal. My husband does not eat pork and they grilled a chicken breast for him on our first night at no extra cost. Other than this, each day there was something different on the buffet. There was always some variation of potatoes and eggs for breakfast with various other sides. There was also a good selection at other meal times as well. We never went hungry and only at out twice when touring the island. There were some mentions about bugs swarming around the food. Generally, I avoided any food that was uncovered. And it never upset me to the point of complaining to the staff or manager. However, I saw no problems with the covered dishes. There were plenty. I believed them to be an acceptable temperature and never got sick once. The all-inclusive cocktail selection was more than enough for a hotel/resort this size. Although we bought a bottle of our own premium liquor at Eldons for $17 (yes that cheap) before arriving in West Bay. We then had the bartender mix all of our drinks with the good stuff. The beer was good and cold too!

I don't really have anything negative to say about this place nor the staff. We booked a stay at a 3.5 star resort and got more than we'd expected. I don't think it would be fair to compare this resort to resorts in other locales, so I won't. I found Roatan to be an underdeveloped island with high poverty and few Americans. It's not as touristy as othe typical Caribbean island and the beach wasn't that crowded, even on cruise ship days. That's one of the things that make this place special.

That being said, I'm glad we stayed here. I would stay again. I honestly don't know what would have made many of the guests who were complaining happy. Apparently, Paradise isn't for everyone. We, on the other hand, could not have been more content. We typically do lots of research on trip advisor so we know what to expect before we go places. Whoever is reading this, I suggest you do the same. In our opinion, this resort excels. There's no better value in West Bay. Many places had AC but no tv, or a tv but no AC. Sime had meal plans and some didnt. We simply couldn't beat it.

Now, was Sunwing misleading? Perhaps. The shuttle did not pick us up because, coming from the United States, we flew in on a Saturday and didn't book our flights through Sunwing, only our room. But that is not the hotel's fault. So, I'm not going to downgrade this wonderful resort on account of Sunwing. Those complaints are best suited for Sunwing and not Paradise.

My advice is to do as much research on the Internet as possible so you are in store for no matter where you stay. And, if at all possible, humble yourself and enjoy Roatan for what it is!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed December 15, 2012

We just returned Dec 10/12 from the Oceanic in Honduras. The previous reviewer Brad R has done a wonderful job of describing the resort but I wanted to expound on a few of the amenities. This resort is no place to take a family of any sort. There is absolutely nothing to do - it is the same as going to a small motel that is beachside anywhere. You swim, sort of drink, and dare to eat within the very strict timelines. There is nothing outside the eating times that is edible no matter what Sunwing advertises. A normal dinner plate of fried Plantain set on the bar amongst the flies around 3 pm, never to be refilled, does not constitute "snacks". This description is the same Sunwing uses for the other 15 resorts we have attended and at no time has this been the definition. Again Sunwing is misleading in the description and they are well aware of this but continue on.

Check In :
Throughout the resort, the Staff are excellent - not one complaint with them which is one of the reasons a Mostly All-Inclusive did not turn the trip sour. Upon arrival we were met with a smile and even though we had email confirmation, from the front desk Manager, of a 2nd floor room (mobility issues) we were issued a 3rd floor room. I showed the staff the email from their Manager but he was unavailable that day. Little did I know that "unavailable" was the Management technique employed at the Paradise and it became obvious he was taught it by the General manager as I was to discover. Front desk staff quickly found a 2nd floor room and off we went. The front desk is also where you learn WiFi is $50/week. That seemed expensive but when in Rome......
We had upgraded to the Oceanic Hotel as it was advertised as new and the roof top exclusive bar/ pool seemed like a nice touch but as the previous reviewer already revealed it turns out the roof top option is just that, an option. It is accessible to all Paradise customers so there is nothing exclusive to it. Also, it is never manned anyway so what you have is a 5 th floor pool with no service any where close by. Sunwing ensures it publishes pictures of the pool and eating area as well as a description of the pool but in reality, for all intents and purposes, it does not exist. The rooms are as described but the hot water is barely hot enough to shower with at any time. Complaints to Sunwing and the Hotel Manager, Harry change nothing. They are in the process of upgrading all the Paradise Beach rooms and they have excellent hot water and pressure so why pay the upgrade to Paradise Oceanic?

Bars:
There is one bar at the beach and one by the pool. All bars are closed by 9:30 pm no exceptions. The pool bar has no full time bartender as the pool is seldom used. We sat by the pool one day and were able to wave a staff member down as required but if multiple people were to need drinks this would never work. The beach bar staff, Angel and Ingrid, are extremely nice and do a great job albeit they are a little slow, I believe due to inexperience. It seemed like wherever you went you were always dealing with brand new staff with no experience. No one had more than a few weeks of senority. I don't know where last year's staff got to. The only Bartender that really seem to have things figured out was Isaac. He was excellent and kept asking if your drink was fine etc. The 2nd day there he was let go until Dec 17 due to low patrons. I believe he was sent home due to getting drinks out too quickly. The General Manager is on a huge austerity kick so less drinks per hour served is money in the resorts pocket. The positive is all beer and pop is served from a bottle, no bulk dispensing. At the beach bar there is a chalk board of the 8 mixed drinks you can have in the all - inclusive plan so if it isn't there you aren't getting it. No drink of the day, no speciality drink, nothing but the list and if you want anything like Kaluha it's $5 a shot. Even Cuba has a knock off of Tia Maria but not the Paradise, $5 per shot because it is not on the list.

Beach:
Absolutely Stunning is the best way to describe it. Beautiful soft sand and the Snorkling and Scuba Diving is second to none. The snorkling is 50 yards off shore and goes forever. BUGS - bring spray and you will still get bitten but a lot less. I nevrer saw any one spray the grounds and this is a well rained upon island so you do the math.

Scuba Diving:
On site is West Bay Divers, they are fantastic. Malcolm and Luke run a first rate dive shop. The diving is absolutely awesome and the reef is extremely healthy and beautiful. If you go you must have them take you on a night dive, best ever. Hopefully you will get to see the String of Pearls, amazing!!! The price for diving is extremely reasonable and all the dive masters certainly earn their tips. Thanks Kieran

Food:
Yuck, Yuck, Yuck. I have never seen such a poor selection or temperature of food at any other All-inclusive. Everyone complains about Cuba's food but I would take Cuba over this place anytime. The servers Fanny, Elvidia (?), Hector and Monica were great and did an outstanding job but the food was horrible. None of the meals had a single chef at the buffet. No omelletes, no carved meats and no pasta anything. Eating at noon and not again until 7 is unacceptable for most families and difficult when you've been sunning and drinking all day. Yes there are multiple restaurants up and down the Beach but buying your food seems to defeat the definition of all-inclusive again more like mostly-inclusive. Food temperature has been discussed so beware as I am in day 8 of intestinal issues and counting.

Management:
The general Manager, Harry, was brought in by the owners to increase revenue. I give him 6 months. He is by far the worst General Manager I have ever encountered. Not one single time did he ever introduce himself or even say hello. No asking questions of the patrons, no interaction at all. He walks around in an old Florida Gator t-shirt, ratty old shorts and a pair of flip flops. He is worse dressed than the staff a they at least wear the Resort golf shirt uniform but not him. He hid behind his staff on every turn , if staff said something was not included then nothing changed until you insisted they asked Harry. Harry would allow it but the next day the same issue arose and process started over. This went on every day. At best Harry is a Maintenance Manager not a GM. His focus for the whole week was to get 2 TVs mounted at the beach bar. Don't fix the hot water, the food or the snacks, get those TVs up so we can all shut them off at 9:30. I'm sure the owners will figure this one out once they see the revenue dropping.


Sunwing Reps:
Francine and Estelle are 2 of the friendliest reps you will ever meet. However they are also 2 of the most ineffective reps you will ever meet. Many things are gong to be looked into or checked out however there is never a definitive answer on anything nor is there any change when issues are brought forward. Once again both Ladies are new to Roatan so there is no relationship between them and the resort. It is painfully obvious. I was assured all the issues I brought up were already forwarded on to Sunwing but of course no remedy

This a beautiful Island with lush vegetation and a stunning reef. I would definitely return to the Island but never to the Paradise Beach/ Oceanic until the drink selection improves, the GM is replaced and the food/ snacks are vastly improved. Sunwing knows about the issues at this resort but continues to sell it with a rather misleading representation. I feel they are as responsible as the resort to make changes.

Room Tip: Paradise beach rooms are being updated, don"t upgrade to Oceanic
See more room tips
  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Paradise Oceanic Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Paradise Oceanic Hotel

Address: West Bay Beach, West Bay, Honduras
Phone Number:
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Swimming Pool Airport Transportation
Hotel Style:
Ranked #9 of 11 hotels in West Bay
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Paradise Oceanic Hotel: Sandy white beaches; relaxing on sun-loungers under cooling parasols, served by Cayuco Beach Bar & Restaurant. Inviting, cobalt Caribbean; gentle sea breezes, tropical gardens. Plunge pool; sipping chilled Champagne at The View, Roatan’s only rooftop bar, overlooking the glorious West Bay Beach. Refreshing Mojitos; seafood platters, fine dining. Snorkelling and scuba-diving right from the beach. Doing nothing at all: Your Freedom to Choose at the Hidden Jewel of the Caribbean! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Travelocity, Booking.com and BookingOdigeoWL so you can book your Paradise Oceanic Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Paradise Oceanic Hotel Roatan, Bay Islands, Honduras

Owners: What's your side of the story?

If you own or manage Paradise Oceanic Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.