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“Great Beach, good staff and resort. Food and Sand Fly problem issues” 4 of 5 stars
Review of Las Sirenas Hotel & Condos

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Las Sirenas Hotel & Condos
3.0 of 5 Hotel   |   Carretera Pavimentada Ppal , West Bay Beach, West Bay IB3100, Honduras   |  
Hotel amenities
Ranked #9 of 13 Hotels in West Bay
Certificate of Excellence 2014
London, Canada
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Great Beach, good staff and resort. Food and Sand Fly problem issues”
4 of 5 stars Reviewed January 21, 2012

Beach is very fine white sand and the water crystal clear. The reef is ideal for diving and snorkeling. Safe location. Beach is kept spotless. There are lots of vendors on the beach especially when the cruise ships come in. Vendors selling cotton candy, T-shirts, cigars, sunglasses, ice cream, shells, watches, massage, hats, etc, generally do not pester you too much. A simple ‘no’ makes them go away.

Sand Flies are a big problem. Not everyone got bitten but those that did were bitten many times. Many sleepless nights were reported. Although not effective in all cases, take bug spray and medicines for relief of itchy welts.

Las Sirenas is small resort right on the beach that is steps away; rooms are not overly large but clean with modern facilities. Because it was small you get to know the staff and other guests that make for a friendly atmosphere.

Grounds are beautiful as is the swimming pool. Both are very well kept. Staff is excellent but there is a management issue – food and drink. Sonie Dionne, the HR Resorts rep, who is readily available to guests, can solve most problems but not the food ones.

Food is bland, lukewarm at best with little variety. No food or snacks are available outside the restaurant hours. No daily food menu is posted. You can go to Henry Morgan or Paradis where the food is at least warm but the number of guests each day is limited, the wines are better but the food is only slightly better. Drinks including beer are served in small 3-4 oz glasses and service on the beach is minimal. Smart guests, not me, brought a travel mug with them to fill with drinks so they didn’t have to go get refills as often. The dinner wine served only at dinner is dreadful, most paint thinners taste better.

All guests ate out either at lunch or dinner at nearby restaurants to get away from the monotony. These are a short distance along the beach and offer good daily specials at reasonable prices. All are right on the beach in great settings. Try Fosters on lobster night (Thursdays - 2 tails $12) or for burgers, Bites on the Beach for shrimp or Bananarama for pizza. Many have good local entertainment but everything on the beach shuts down around 10:00 pm. Watch for Paul the fire guy on the beach.

Room Tip: Don't accept room C001. Extremely noisy until 10:30 each night. Very casual resort, bathing su...
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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179 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Gatineau, Canada
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 18, 2012

We just came back from our trip and we were disappointed with the quality of this hotel. The food was not very good as well as the service. The toaster was not working properly, the food was not cooked very well (bacon was almost raw and they only served it twice), food was cold, etc. This hotel is part of the HM chain which includes the following hotels: Henry Morgan, Las Serenas, Turquoise Bay and Luna Beach. The food is the same for these hotels as we visited each hotel. So, don't think, it will be different at the other hotels. The service may be better but not the food. We were supposed to have snacks in the afternoon and it only started halfway through our trip because we complained. We had brought our mugs so that we could fill up and not use plastic cups. This worked for the first few days and then they decided that we could only use plastic cups which did not make sense to us because it is a waste of plastic. This is not good for the environment. On another note, we did like the beach; it was gorgeous and the water was beautiful. I did get bitten by the sand fleas but not my husband. We did visit the island and were quite pleased that we booked on this beach because the other hotels (Turquoise Bay and Luna Beach) have a very small beach (5 minute walk) and are very isolated. I don't think that that we will go back to this island but we did enjoy the sun and the people that we met.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 3, 2012

We sought advice from this TA forum as we were looking for a place that had shore snorkeling directly off the property.

It was a difficult decision as West Bay beach was reported to be a very busy beach.

It took a while to understand the physical layout of this tiny island. West Bay is a beach and West End is a town?. We decided to go with Las Sirenas because it was smaller and quieter.

The day we arrived the island was drenched by torrential rains, it was so bad that our aircraft was diverted to the Belize airport as visibility of the runway in Roatan was poor.

Check in was a breeze and we were escorted to our room (nicely furnished) which was at the back end of the resort .. overlooking a flooded parking lot (& most of the island).

During the night we discovered that rain had blown in under the door, the windows were leaking and water on the marble floors was a safety hazard.

The next morning we alerted the staff at the front desk and they had the room cleaned up by the time we got back from breakfast.

The rain cloud had stalled over the island as it was looking like there was going to be 3 more days of rain (half our holiday!)! We were feeling trapped as we did not have a balcony and did not want to be cooped up in a room, so we went to the office to see if our room could be changed.

Noelle was the manager and she could understand how we were feeling. She said she would do her best to move us, but would need some time.

Within a couple of hours the staff helped us move our luggage to a one bedroom, second floor, ocean front condo!! We were so appreciative of her efforts and felt that a couple more days of rain wouldn't be so bad as long as we could sit outside.

We loved the resort. It was small and staff were very friendly. They bent over backwards to ensure we were having a pleasant vacation. There were some staff that could not understand English, but we worked it out. There was always someone who could help us.

The rooms and grounds were immaculate!! People worked day and night to keep the grounds clean, shrubs & gardens manicured. The ladies who cleaned our room were very thorough and I loved the towel art decorated with flowers.

The food was adequate. Lunch & dinner offered various types of meat ...chicken, fish, pork, salads, rice/potatoes ....and there was always fresh fruit.

We don't select accommodations based on the availability of 'All Inclusive meals' as we like to experience other restaurants.

The one negative about the restaurant was the design ... we sat along one wall and the tables were too close together .....

We booked a dinner at Paradise Beach Club and that was nice to sit in a different environment.

The beach had beautiful sand, that was well groomed.

Lucie, our Sunwing rep gave us some excellent advice about sand fleas. She encouraged us to wash our feet and our foot wear prior to going into our room. The sand flees didn't get much food from us! Thanks Lucie.

We were disappointed with the snorkeling. There were washouts along the beach which meant 'run off' .... we didn't feel comfortable about that as we wondered what was draining into this area where we were snorkeling. As well, the washout exposed large white pipes draining into the water.

The area near the wall tended to be quite congested with people snorkeling or standing in the water had having a chit chat. Something I've never experience before was having a fish lure thrown out towards me .. missing me by a few feet!! Shore fishing too??

There was a lot of boat traffic so there was no way we could snorkel from our resort to the wall.

TGI Dive Shop is located at Henry Morgans and we went out as snorkelers with one of the dive boats. We would not do that again as we felt like we were in the way ... this experience paled in comparison to other dive boats we've been on. That being said, the snorkeling was fabulous!!

Thank you those of you who took the time to help us with our decision to visit Roatan!

Photos of resort, room, attractions etc at:
http://www.pbase.com/snorkelady/roatan_honduras_2011

Room Tip: Second floor ocean front condos more spacious.
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  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitby, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 1, 2012

My first trip to Roatan with Sunwing, on their Roulette program. I'm happy that Las Sirenas was selected for my stay. It was very well kept, room was very clean, tiled and air conditioned, with a terrace overlooking the pool. Its part of the Henry Morgan properties, so we were offered a dine around as long as reservations were made in advance for a la carte dining room. The Henry Morgan has a nice common area and entertainment space, big pool and dive shop. The Sunwing representatives, Patrick and Lucy were amazing, and so to the ground transfer staff, George and David.
I wouldn't recommend travel in November because it rained almost everyday, but only lasted an hour or so. The beaches were amazing, coral reef only a few metres in. It is a snorkler/scuba enthusiasts' dream! The visibility was very good, even with overcast skies. Walk along the beach and you'll find a lot of locals trying to sell you souveniers, braid your hair or massage...your choice, but if you say no, they will not hassle you. There are a few bars and restaurants to choose from if you get bored of the hotel buffet. The prices are reasonable.
Food: very good for a small buffet. Breakfast had north American options like pancakes and omelettes made to order and plenty of fruits. Lunches and dinner consist if meat, chicken, fish, potato dishes and salad. If you eat at the hotel buffet each day you'll notice they recycled some cold salads, but overall good experience.
Hotel staff were thoughtful and remember your name and drink preferences. They spoke English but their native tongue is Spanish. Easy to communicate and very accommodating. I needed to change rooms after the first night because it was too close to the kitchen/bar and bit noisy. They first said no because they were expecting a group of newcomers, but I asked if they would swap rooms since they hadn't arrived yet, and they moved me that afternoon.
Overall a great experience and I would Definately return to the island of Roatan.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brossard, Canada
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed December 27, 2011

We travelled to Roatan in mid-November 2011 on Sunwing. La Sirenas is quite small at about 34 rooms, which are comfortable, clean and right on the beach. The food could not be considered lavish but was very good, healthy and the same fare served at the sister hotels - we really liked it. Shoes were not worn often at this very relaxed place - the staff was friendly and everything moved at a leisurely pace. The Thirsty Turtle and Bananrama Dive shop just down the beach provided plenty of entertainment and diving. All in all - an outstanding place for a holiday - we hope it stays under the radar a little while longer!

Room Tip: Beach front provides outstanding sunset views.
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed December 14, 2011

Las Sirenas is a beautiful resort on a gorgeous beach near great snorkelling (Black Rock at the end of the beach). The rooms are very clean and nicely appointed but tiny, especially on the ground floor. There are virtually no surfaces for your laptop, books and magazines. If there are torrential rains for 5 straight days like when we were there, you probably won't enjoy it. Simply put, for us, it was the worst vacation ever.

Some other rooms had flat screens, but the TV in our room was ancient, and satellite reception was spotty with very few English channels available. However, the WiFi which costs $30 USD for the week worked well.

Our Sunwing package went from Dec. 5-12, 2011. When we booked the package it was a direct flight. After we'd already paid, we were told that there would be a stopover in Belize on the way back to Toronto. That little detail humped hours onto our trip home. In all we were in travel mode for nearly 12 hours because we had to have our luggage down at the front desk by 6:30am for out 11am departure. Really annoying for a destination that’s 4 hours from Toronto.

The rainy season went on longer than usual and no one can be blamed for that. However, there are many areas where improvement is doable and sorely needed. The food was consistently cold at every meal which made the food unsafe as well as unpalatable. All the food at Las Sirenas comes from Henry Morgan, the resort up the beach, and the variety at Las Sirenas was quite limited and boring after a few days. They also ran out of some foods and fruit fairly regularly, so late diners had very limited options.

In the brochure, between-meal snacks were promised, but never materialized. The only bar was in the buffet restaurant, and some of the staff acted as if they were doing you a big favour when you asked for a mixed drink. It wasn't worth the effort because they were the worst mixed drinks we've ever had. How can pineapple daquiris and pina coladas taste bitter?

The service in the buffet restaurant depended on who was serving. Two servers were good, the rest ignored the Canadians while giving the Italian guests, who made up the majority of guests, lots of attention. We stopped tipping the staff who ignored us or gave us poor to non-existent service. Often, we had to get our own coffee and drinks.

In the brochure, the Dine-Around option was offered, meaning you could eat at Henry Morgan. However, meals there had to be booked 24 hours in advance.

We booked the A la Carte one night and arrived to find that no table had been set for us in what looked like a storage area of the hotel. It was full of director chairs shoved off to one side. Not nice. We later found out that, if it was raining, the A la Carte dinner was cancelled – a fact they failed to mention when we booked the meal. It had been raining rather consistently by then, so we could easily have slogged through the torrential rains along the beach (in the dark) to find our reservations cancelled without notice. The dinner was a total waste of time. The food was horrid and the service laughable, despite there being only three tables. The young waiter, who spoke no English, was eager to please but inept. He set up a table the size of a large polka dot for us. I doubt two dinner plates would have fit on it. We sat at a larger table with another couple from Las Sirenas who kindly invited us to join them. There was also no table for a family of three who showed up after us. We had to wait for the waiter to set up a table for them and oddly enough, though they were the last to arrive, they were served first. The grilled fish was hard, cold, totally overcooked and unpalatable which is somewhat of a mystery considering the island prides itself on fresh fish. The salad came without dressing and the menu we were shown when we booked the meal was not what was served to us.

You also have to book the buffet at Henry Morgan 24 hours in advance. At least it was consistent – consistently lukewarm, though there was a greater variety of tepid food. If you like your hot food hot, neither Las Sirenas or Henry Morgan is a satisfying option.

Another huge problem is that some of the front desk staff at Las Sirenas neither speak nor understand English. My 84-year-old father called twice to talk to us. Unable to understand what he was saying, they hung up on him the first time. The second time he called, he was left waiting at least 15 minutes until his phone card expired. He thought that if he hung on, they would eventually connect him but they never did. What if it had been an emergency? Totally unacceptable.

Another major issue for us was the loud music from the San Simeon Beach Club next door. It started at 9am and went until 11pm most nights and occasionally past midnight, getting louder and louder until it peaked in excruciatingly loud and drunken karaoke. It was extremely irritating, and so loud that we could not drown it out with the air conditioner and TV or music. It was anything but relaxing.

A hotel shows its true worth when the weather is so lousy that you have no option but to stay at your resort. There was nothing to do, no gym or other facilities, and there were no snacks or warming drinks in between meals when it got cold.

We complained to our Sunwing rep, Patrick, who was great - friendly, accessible, helpful and concerned. He tried to fix the problems, but was not able to affect a change during our stay. Also commendable were the cleaning ladies, who were friendly and accommodating, kept our room spotless, and made delightful, intricate towel sculptures on our bed, decorated with fresh flowers, every day.

We would not recommend Las Sirenas to our friends.

Room Tip: Rooms on the ground floor are tiny and dark. Rooms neighbouring San Simeon Beach Club are unbearably...
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  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 9, 2011

Joel a local water taxi made my week. The greatest guy ever

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Las Sirenas Hotel & Condos

Address: Carretera Pavimentada Ppal , West Bay Beach, West Bay IB3100, Honduras
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in West Bay
#8 On the Beach Hotel in West Bay
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Las Sirenas Hotel & Condos 3*
Number of rooms: 34
Reservation Options:
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Also Known As:
Las Sirenas Hotel And Condos
Las Sirenas Roatan
Las Sirenas Hotel Roatan
Las Sirenas Hotel & Condos Roatan, Bay Islands, Honduras

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