My husband and I closed up camp after our two week work vacation where we roofed and painted, doing major repairs on our family vacation cabin. Espanola, Ontario is our community and has been for over 44 years. We'd spent almost 14 hours that day closing camp up with no electricity,no indoor plumping, no running water. We were hot and tired and had a 2 day,17 hour,1000 mile trip home before us with a 17 month old baby. All day all we thought of was how wonderful our showers, dinner and clean air conditioned room would feel when we arrived at the Pinewood Motor Inn. The restaurant closes at the Pinewood at 9pm so we hurried to check-in deciding to take our showers after eating as it was now almost 8:30pm. (There had been a fire across the street at our favorite restaurant, Cortina's and the KFC had burnt to the ground along with it. So the Pinewood restaurant was really our only choice that evening.) I was looking forward to a nice salad along with my Salmon and I had learned before that the restaurant breaks down the salad bar before 9pm and even though they are serving dinner and the salad is included in your dinner charge, you will not get a salad, nor a credit nor even offered a substitute. This is a regular practice for the restaurant. I know because we stayed the summer of 08 for 2 1/2 weeks at the Inn eating almost every meal in the restuarant and this was a common occurance. Except for this dissatisfaction over the salad bar, we had been pleased with our stay heretofore. This evening was entirely different! After returning to our room to shower and fall into bed from sheer exhaustion we had a very unpleasant experience. I knew my husband had the brunt of the days work upon him so I offered him the shower first while I got the baby ready for bed. His crib was a Graco colapsable bed and took some doing getting it unpacked and then set up and made. After getting the baby settled down and asleep, my husband was out of the shower and it was now my turn. All the room lights were turned off; no TV or radio running, only the room air conditioner and bathroom light were on and I went to take my shower now at almost 11 pm. All of the sudden the power went out and the bathroom was completely pitch dark black! I was terrified being in a strange place, not being able to see, concerned that something was seriously wrong-- my first thought was the baby's safety. I began hollering from the bathroom to awaken my husband. He stumbled around trying to wake from a deep sleep and get to me. After attempting to turn the room lights on and learning he couldn't he opened the door to the hall and saw that the hall lights were working and helped me out of the bathroom. He immediately then called to the front desk informing them that there was no electricity in room 22. The desk clerk said, "Oh No!, not again!" He then went on to explain to my husband that the exact same thing had happened a week earlier to another customer staying in this exact same room! He said that they couldn't find out what the trouble was then but that he would go and check the circuit breaker. When he appeared at our door he apologized and said that he checked the breaker and the switch had not been tripped. His only recourse was to offer to move us into another room on the other side of the building. This was not our ideal plan for the evening-- waking a sleeping infant, completely taking apart his pack and play crib, trying to find all our things to repack our suitcases in a dark room after 11:30 pm now...but what choice did we have? Our fear that there was something wrong now with the electical system in that particular room hung heavily over our minds. The clerk clearly stated again that this same thing happened the week before in this very same room. So we woke the baby, took apart his crib, (it was too wide to slide through the door, we tried!) and prayed that we were able to find all our belongings in the dark room to move to the next room and try to resettle for what was left of the night. I recognized the balding manager, Mr. Mascioli at the end of the hall with a flash light and a dark windbreaker on as I moved between the rooms making three trips moving our belongings. I had met the manager on another occassion when we stayed at the Pinewood when the motel was changing out the bed mattresses and he had been pleasant at that meeting. This evening I found it very disconcerting that he did not address us in any way. I thought he should have offered us his assistance in moving our belongings, or at the very least, offered his condolences for the inconvenience. None were offered, nor did he even acknowledge us other than to watch as we left room 22 to move to room 7. The next morning the desk clerk said to my husband,"We are working on your bill now and the manager has authorized a $20 discount!" When the clerk turned the bill around to show my husband he saw where the bill had been increased from the evening before to $20 more to give him the $20 off! My husband pointed out to the clerk the bill had been changed, she agreed and said, "Oh the night clerk charged you too little!" My husband then inquired of the clerk that if Room 22 has blown the circuit breaker two seperate times, had an electrician been called to check this problem? He was told that the Fire Marshall had just been there. My husband then replied that maybe the Fire Marshall should be called to return and look specifically at Room #22. He was then told by the clerk that she did not know how to get in touch with the Fire Marshall, didn't know where his office was nor his phone number to even call him. The desk clerk could not offer any help or peace of mind for our concern whatsoever. Skip forward ten days to two weeks later and we receive a letter in the mail from the manager at the Pinewood Inn, Mr. [--]. He tearsly and insultingly suggests that we enjoy our vacation instead of trying to get a further discount, (which we never asked for at all.) Our entire concern was electical failure and the safety of ourselves and others at the Pinewood Inn. Not so far fetched when Mr. [--] only need to look out his front door at the ruins of Cortina's, the Law office and KFC to see where fires had started in the middle of the night. I would think that it would be in a motel managers furthermost thoughts to put his customers safety at the front of his heart. Instead he writes us a letter insulting us. All I can offer is Traveler Beware of the Pinewood Inn.
- Official Description (provided by the hotel):
- Located in the heart of Espanola on Hwy. 6, the Pinewood Motor Inn is a modern full-service motor inn with 51 rooms. The restaurant and lounge features a beautiful fireplace setting and offers a wide variety of foods to please the family palate and the family budget: Prime Rib is our house specialty. We have meeting rooms and banquet facilities for small and large groups, including weddings. For your outdoor enjoyment, we have some of the best snowmobiling and quad trails in Ontario. We are situated close to a golf course and the beach.Free high speed wireless is available in all rooms.We have a registered massage therapist on site. ... more less
- Also Known As:
- Pinewood Motor Inn Espanola, Ontario