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“Terrible Stay” 1 of 5 stars
Review of Oliphantskop

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Oliphantskop
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Across Club Mykonos, Langebaan, South Africa   |  
Hotel amenities
Citrusdal, South Africa
1 review
1 helpful vote 1 helpful vote
“Terrible Stay”
1 of 5 stars Reviewed April 22, 2013

On Arrival our room was double booked, although we already paid the full amount the week before. There seems to be a huge communication gap between personnel. Personnel had a " I don't care" attitude regarding this matter. Our second house option was also almost taken by other guests. Chalet was dirty, floor hasn't been swept and pots and pans were still dirty from previous guests stay. The one single bed was a real hazard to sleep on, seeing the base of the bed was broken. I will not be using their services again, and that for a steep price for one night's stay. Very disappointed!

  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke R, Owner at Oliphantskop, responded to this review, April 25, 2014
Hi Jeanne

We at Oliphantskop truly apologize for the experience you had in 2013. There are no excuses for a double booked room. I would like to ensure you that management has been changed and we have taken some serious steps towards improving our facilities and unit standards. We welcome feedback from our clientele with every check out and have implemented a comments book that is run by our Housekeepers to ensure that customers are satisfied on departure.

I have taken over ownership and can guarantee that Oliphantskop is committed to a new experience that truly captures the essence of what this 120 year old farm is all about. I would love any feedback from you and would happily have you here free of charge to see that our standards and professionalism have improved. Feel free to contact me on our number.

Regards

Luke Rauch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Additional Information about Oliphantskop

Address: Across Club Mykonos, Langebaan, South Africa
Location: South Africa > Western Cape > Langebaan
Hotel Style:
Ranked #8 of 11 Specialty Lodging in Langebaan
Number of rooms: 25

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