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“Great place that let itself down” 3 of 5 stars
Review of Sonqua Manor at Elandsfontein Private Nature Reserve

Sonqua Manor at Elandsfontein Private Nature Reserve
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Sonqua Manor at Elandsfontein Private Nature Reserve
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R27 West Coast Road, Langebaan 7375, South Africa   |  
Hotel amenities
Cape Town Central, South Africa
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“Great place that let itself down”
3 of 5 stars Reviewed August 4, 2011

Elandsfontein is a beautiful place in a beautiful setting but it is not 5 star. We stayed in July this year for 3 nights. it was the middle of winter but the lodge was freezing, no heating at all in the rooms and the hot water broke, so for a day and a half no hot water at all. Bad enough in summer but not funny in winter. The staff during our stay were very helpful and pleasant but the experience was let down by not even a complimentary drink let alone an apology or any compensation from the owners about the water situation. Not the service you would expect from an establishment of this supposed standard. It is probably more a place for couples or families with older children as the food is quite sophisticated and no real options for children. The food was however, delicious. Carlos, one of the key members of staff was excellent and tried hard to make the trip enjoyable as did the other staff working there. Could have been excellent.

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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3 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date | Rating
  • English first
  • Any
English first
cape town
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 3, 2009

beautiful location
stunning rooms
excellent staff
best food ever
very accomodating also with our kids (special kids meals etc.)
woke up with the kudu's standing in front of our room, saw lots of otrich babies...wonderful experience

  • Stayed October 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2009

The Sonqua Maor at the Elandsfontein private nature reserve is the only 5 star accomodation in the area on the West Coast of South Africa. My husband and I stayed for 3 nights in early October and were delighted with the spacious accomodations, warm staff and personal chef, safari expeditions and peace in the most lovely manor. We hope to return next year as we left our hearts in this most wonderful experience. We have been travelling worldwide for several years and by far this was the best accomodation and stay we have ever had.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sonqua Manor at Elandsfontein Private Nature Reserve

Address: R27 West Coast Road, Langebaan 7375, South Africa
Location: South Africa > Western Cape > Langebaan
Hotel Style:
Ranked #8 of 11 Specialty Lodging in Langebaan
Number of rooms: 19

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