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“Festive trip to lapland” 4 of 5 stars
Review of Lapland Hotel Akashotelli

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Lapland Hotel Akashotelli
3.0 of 5 Hotel   |   Akasentie 10, Akaslompolo 95970, Finland   |  
Hotel amenities
Ranked #2 of 6 Hotels in Akaslompolo
Suffolk
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Festive trip to lapland”
4 of 5 stars Reviewed December 20, 2013

We visited the Snow Elf hotel for a 3 night stay with Thomson pre Christmas 2013 as part of their Lapland adventure trip with our two children aged 10 and 8. If you are reading this you are probably debating whether to spend the small fortune it costs on this trip and so I will try and give a fair assessment of the hotel and then of the Thomson package. In short though it is a magical few days.

The village (it is really just two snowy streets) is very beautiful and the hotel is warm and welcoming. It is spread out in various areas and so you need to suit up between buildings to stay warm. We were lucky as it was only -1 to -10 when we were there... but it had been -37 the week before and was forcast to drop back down there the week after.

The clothes provided at the airport were great. You will also need thermals plus 2 more layers underneath. Do take lots of socks - 3 pairs kept out the cold.

The hotel staff were very friendly and helpful, the accommodation clean and comfortable. We were in a family apartment with a bedroom for us and a sofa bed in the living area for the children. there was also a sauna in the apartment (and a drying cupboard and kitchen should you need them).

The food was plentiful and filling. Good breakfasts. Other reviews have been critical of the lunch and dinner time food ... it isn't fine dining but it was good simple cooking and my children happily filled up on what there was.

We also used the small pool, and sauna.

But more importantly we used the sledges... The children loved getting from A to B on them (indeed they went from A to B to A to B to A to B ...). And there are some great toboggan runs right next to the appartments. You can also take the sledges to pull the family into the village if you want to visit the supermarket/ other hire shops too.

Thomson's reps are very positive and friendly, as are the Lappish elves. They did their best to make our stay a good one, and they were helpful and switched on and put on a fun show on the last 'gala night' (we didnt expect to enjoy it and we really did).

The taster session was a fair introduction...But not unmissable if you wanted to do something else. We had expected a short husky ride, short go on a snow mobile AND reindeer rides and only got the first two.

The visit to see Santa was really well managed, a lovely magical morning in a really idilic setting. Santa was very friendly and (shhhh) convincing. The gift he gave was less impressive... all children got a Thomson dog toy. Hmmmmmn.

Our one reservation about the trip? The reps are clearly under some pressure to sell you the very very expensive additional trips. It shows. And you really want to do the trips as this is a once in a lifetime holiday... But boy are they expensive: Brace yourselves: they come in at £400ish each trip for a family of 4 for a couple of hours. On top of the basic holiday cost. So if you do 3, that is another £1200 to find. Ouch.

But do not dispair as you can easily arrange trips yourself. Due to a problem with the flights (weather related) we lost half a day which meant that we couldnt book as many trips independently as we would have hoped but we did a couple:

We managed to visit the ice hotel in a private taxi (c.30mins away) with two other guests we met at the hotel for about £65 per couple (taxi booked at reception). Entrance fee £30 for the family of 4 of us. Absolutely magical place which we had to ourselves for an hour. Do not miss it! The Thomson trip in a coach would have been £400.

We also took out a skidoo for an hour from one of the hire shops in the village with a sleigh on the back for the kids (they absolutely loved it) for £50 ... A snowy hoot. A similar skidoo trip with Thomson would have cost us £360.

We did visit the husky's and drive a husky sleigh with Thomson which was wonderful. But at £400 plus it should be! We could have booked it independently for considerably less.

You are on a tight timetale and so need to plan ahead if you can - google snow fun safaris who have a trip timetable you can see in advance. They were really lovely and helpful people.

All in all it is a fabulous location, a really fun packed trip and we won't regret all the £££ spent for a minute. But we would rather not have felt so sold at and packaged... Happy christmas!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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138 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Russian first
  • Any
English first
Benfleet, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 19, 2013

After reading some reviews I was nervous as we had booked with Thomson. But how wrong was I! This was one of the best holidays we have ever taken. We had booked a 1 bed apartment which was marvelous, very modern,new clean and tidy, the sauna was amazing after a cold day. The food was good , not a lot of choice but hot and filling. The taster trips with Thomson exceeded our expectations, we were not rushed and allowed plenty of time to enjoy each experience with photos. We didn't book any extra trips but for a tip, we booked a taxi to the ice hotel through the reception which worked great and at half the price. For the Gala dinner we were transfered to the Princess Hotel, this was our only gripe, the wine which we know was going to be expensive was over 10 euros dearer, after complaining to the rep we got a refund and assurance it would be sorted for future Galas, we felt they put the prices up purely as we were a captive audience. Apart from this blip, it was a holiday of a life time and one our 8 year old will never forget.

Room Tip: We had a 1 bed app room above the reception excellent choice.
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
1 review
5 of 5 stars Reviewed December 16, 2013 via mobile

I went to this hotel with my mum and daughter who is 6 years old . What can I say the log cabins are brilliant very warm every where you look is like a post card. Very clean and sledges to pull the kids free of charge.
The trips were quite expensive but well worth it , is not a holiday your going to do every year. Food was nice plenty of choice , drinks were expensive but supermarket is just down the road.
Rudolph rossy and Millie Christmas the two Thomson entertainers made this trip for Isabelle my daughter and to be honest the best Childrens entertainers I have ever seen . They made every child feel special I can't praise them enough. Would definitely go back here again and would recommend the log cabins.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 10, 2013 via mobile

Me and my partner stayed in in December for a 4 day trip. On arriving to the airport we were stood around for at least an hour because 2 other airplanes had landed at the same time, there were no announcements to keep us informed. You then had to que for thermal clothing with the other 300 passengers from the other airlines, this was very disorganised. You was met with people just guessing your size which was always 5 times too big, they didn't seem to care and just wanted to get through everybody as quickly as possible. You finally get on the bus to go to the hotel and a very load travel rep is straight on the microphone trying to sell exclusions ( which are very expensive) at least £100 each per trip. We stayed at the Snow Elf Hotel which was the worst hotel we have stayed in. We aren't fussy but just expect a friendly service. Reception you are met with a lady who doesn't even smile and again mentions opening a tab for things you want to buy. We got to the room which we were very disappointed with, not even a bath tub in the room, 2 single beds when were requested a double, when asked at reception to change we were simply told they didn't have enough double beds. To concluded, the food was awful, just water served at meal times, nothing fresh I think animals got severed better, the trips were so over priced. Luckily we booked with ighams who were absolutely brilliant. The hotel staff were rude and did not help or make you feel at the home, the rooms were cleaned once whilst we was there. The only amazing thing about this holiday was I was proposed to under the northern lights by my parter. Very disappointed with the hotel, and Thomson, this is our last holiday with them.

  • Stayed December 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed December 8, 2013

After returning from 7 months away in Afghanistan, we decided to plan a holiday of a lifetime... oh how we were so disappointed!
We Booked a 4 night trip to the Snow Elf Hotel in Yllas as it is suppose to be a very family oriented hotel! Its not! £2000+ wasted!!!

The transfer... We were bored to death by one of the most boring 'Elves' in the world!! This chap spoke for the whole 45min transfer in the most annoying voice i have ever heard! about rubbish not relevant to the holiday, you can clearly tell he just does the job for the money not to give enjoyment to other families!

At the airport you get kitted out with all your thermal gear, this is great however prior to going Thomson told us they would not give us stuff for our daughter who is 3... so we spent out on her, to then find out they cater for any age out in Lapland, so we had wasted money already before the holiday even started!

Upon arrival at the hotel there was NO REP there to greet us, we were given a Cabin key and sent on our way with no directions! So we had all our bags, hired clothes still in a bin bag and a very annoyed/upset 3 year old with no clue where to go in minus 20 degrees!!! No welcome meeting, no introduction about the area or any timings for that day!

The food at the hotel... Very Veryyyy poor selection, 1-2 choice for lunch and dinner with only one choice of desert! one night it was Tiramisu what child likes that??? The food was always cold and did not meet our expectations in the slightest!!! Drink prices destroyed my wallet £3.30 for a 500ml bottle of Pepsi!! £2.50 for a Kids Apple Juice!

They did "Childrens activities" which consisted of Snowman building and arts and crafts... Anyone can build a snowman there, there is a lot of snow!... and Arts and Crafts consisted of a piece of paper and felt tips pens (most of which were not working) in the Hotel Bar!... It was embarrassing for the Reps!

Swimming Pool opening times are useless... 7am-9am & 3pm-9pm... So unless you book an excursion there is nothing on at the hotel in the morning!... The excursions are about £100 per person which make an activity very expensive, especially when they only last 2-3 hours!!!

Trip to meet Santa took 3-4hours most of which was stood outside in a que because of limited shelter in the area, so most of the children were cold, angry and upset by the time they got to see Santa himself. Then the present they got was a Thomson stuffed dog! great way to advertise but massive way to annoy a lot of Parents and Children!!

Day 4 is the Gala Dinner... We didn't attend the Gala night due to having a three year old and it not finishing til 2230hrs (it is held at a sister hotel so you can just go back to your room/cabin,) we then found out there was no other option of food available at our hotel because they booked it out for a private function, so we had to pay extrato eat in the hotel bar, although paying for food at the hotel meant the quality was a LOT better!!!

The Thomson Reps knew nothing about the local area.
Knew nothing about Northern Lights, Local Shop, The History, Hotel Itself, Excursions... It goes on!
This was their first time in Lapland for all of them, Most of them hadnt done any of the trips and
had only been there 2 weeks before we got there.
A few times we would hear them talking amongst themselves about what they were going to be doing in the evenings... bit inappropriate around children!

However It wasnt all bad, both inbound and outbound flights we could not fault, all Thomson air crew made us feel very excited about our trip and kept the children entertained with colouring, food and singing carols during the flights!! & our Log Cabin was the best bit of the holiday!!!!!

You are paying for the name Lapland not the holiday itself! There is probably more to add to this list, but I have landed today so thought I would add this ASAP to "ADVISE" people before they book!

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashgill, Scotland
Top Contributor
134 reviews 134 reviews
41 hotel reviews
Reviews in 62 cities Reviews in 62 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed December 4, 2013

Located on the edge of the own, this hotel retains a feeling of isolation despite being only a few 100 metres from the shops and restaurants. Akaslompolo does not come across as being over touristy or commercial, it has the feeling of a rustic Lappish village and is surrounded by a lake, hills and forests.

The hotel itself is a combination of a typical hotel, apartments and log cabins. If going in winter, it is very cold and if you don't want to have to keep putting clothes on and off to get to and from your room to the restaurant, bar, gym, pool etc. then the best pick is to stay in the hotel rooms.

The hotel rooms have a LCD TV with some English channels, a fridge/mini-bar, a kettle and tea/coffee supplies, ample storage space and the beds were comfy enough.

Everyone always has a moan about food, however in the main, it was good. Whilst it is served buffet style, there is not lots of choice that you may get on all inclusive holidays to warmer climbs but it is honest tasty food. Breakfast was particularly good and had a wide choice.

Water, coffee, tea and hot chocolate are available free with all meals as well as breakfast juices. If you want fizzy drinks or alcohol, it is pricy but that is the norm in Finland due to the high cost of living. Coke is around 3.50 euros and a beer around 6 euros and spirits with a mixer 8 euros.

The hotel has a small swimming pool with various water jets etc and a separate male and female sauna. It was never very busy when I visited it and was a good way to chill out when you had some spare time. The hotel generally has its own entertainment each night which is very busy with locals but as a hotel guest, you get to enter for free. If you can waltz, then you will love these nights but it was good to see some of the local culture.

The hotel provides free sledges and there is an excellent sledging hill just to the right of the entrance from the main road. You can also sledge in the hotel car park. As you would expect, if you go in winter, there is snow everywhere and your kids will love it.

If you are going with a tour operator, you may wish to look at alternatives to booking their tours as they are very expensive. Try searching for local companies before you go as many offer longer trips for lower prices than the tour operators. Skiing is also just 10 minutes away and the hotel reception can help you book lessons or indeed ski passes etc. The only thing to bear in mind is that you do get free activities included and you need to know the times of these before booking trips if you don't book with the tour operator. Most are in the morning but some people's were in the afternoon!

You get your winter gear at the airport - all in one snow suit, boots, socks, hat and gloves - everything else you need to bring, although you can bring your own gear as well. If you have kids under 4 or are well above average weight/height - it may be best to speak to the tour operator as special arrangements may need to be made.

This hotel was very popular with the Brits and it holds the key to unlocking a magical Christmas for you and your family. Not everything was perfect but it never is but overall we loved this hotel and more importantly the whole Lapland Christmas experience.

My last comment is if you are thinking about a day trip versus staying a few nights - STAY, for the few hundred pounds more, your experience will be so much more fantastic.

Room Tip: Ask the hotel if you need adjoining rooms before you go. If booking an apartment or log cabin, reme...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 17, 2013

Lapland is definitely worht the trip of you enjoy the outdoors in the wintertime. The hotel is conventiently located to the supermarket and some gift shos and is close to many cross-country tracks. The hotel has several categories from youth hostel style to vey neat modern appartments with private sauna. I can only recommend to spend some more money on the appartments as the "hotel rooms" are in very bad shape. The rooms smelll musty, the furniture is old and the bathroom could very well be a public bath house: very old-fashioned, sterile and mouldy.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lapland Hotel Akashotelli

Address: Akasentie 10, Akaslompolo 95970, Finland
Location: Finland > Lapland > Akaslompolo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #2 of 6 Hotels in Akaslompolo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Lapland Hotel Akashotelli 3*
Number of rooms: 56
Reservation Options:
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Also Known As:
Lapland Hotel Akaslompolo
Lapland Hotel Akashotelli Finland/Akaslompolo

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