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“Not near city centre” 3 of 5 stars
Review of Novotel Barcelona Sant Joan Despi

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Novotel Barcelona Sant Joan Despi
4.0 of 5 Hotel   |   Carrer de la TV3, 2, 08970 Sant Joan Despi, Spain   |  
Hotel amenities
Ranked #1 of 2 hotels in Sant Joan Despi
London, United Kingdom
Top Contributor
66 reviews 66 reviews
47 hotel reviews
Reviews in 38 cities Reviews in 38 cities
115 helpful votes 115 helpful votes
“Not near city centre”
3 of 5 stars Reviewed June 18, 2013

Due to flight cancellations we were placed in this hotel overnight by our airline. The hotel is about 30 minutes by tram from Barcelona city centre so I wouldn't recommend staying there if you want to see the city sights, in fact it is in business park area, and the only shop that we found was a supermarket about 10 minutes walk away.

Reception staff were friendly and helpful despite being suddenly swamped with rather grumpy travellers, but it did take a long time to all be checked in. The lobby area is bright and welcoming and our room on the seventh floor did had a good view of the area. We were given a room with a double bed and two single beds, which made moving around a little awkward, but the bed itself was comfortable and there were plenty of pillows! Bathroom was clean with ample towels. There is supposedly free wi-fi but the connection was very unstable - however there is a computer area in the lobby, with a printer.

The bar area is pleasant enough but I did find the price of drinks rather expensive (over 6 euros for a coke and a fruit juice). We were provided with an evening meal but I'm sorry to say it wasn't particularly good - I suspect that this was due to our circumstances (the people from the airline were only allowed to sit in one area) but presumably the hotel did get paid for taking us in! As a result of this, we didn't try the breakfast. It may be that paying guests get better food ...

There's a smallish pool outside with some tables and chairs and overall I would say that it's an average chain hotel, comfortable enough for a one night stopover but rather pricey in the bar and there's nowhere near to go if you don't want to eat & drink there.

Room Tip: Our room on the seventh floor did have a good view.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Front Office Manager at Novotel Barcelona Sant Joan Despi, responded to this review, July 3, 2013
Thank you for our comment about our reception staff and our commodities. We are sorry for the inconvenience about the evening meal and will communicate WIFI problem to our maintenance department.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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502 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Nanaimo, British Columbia, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2013

We landed in Barcelona very early! We headed to the Hotel hoping by some remote chance they will check us in early (9am!!) and "guess what" they were gracious enough to check us in early!
Trust me you would also thanks "heavens" if you had two exhausted children (2 year old and a 10 year old) who have flown for 11 hours!!

The room was ok to accommodate 4 of us and paid breakfast which was worth ...

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Front Office Manager at Novotel Barcelona Sant Joan Despi, responded to this review, June 17, 2013
Thank you for your comments about our service. The time for the check in is normally at 12am but we used to trying to give the first clean rooms to families.
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Staines, United Kingdom
Top Contributor
235 reviews 235 reviews
53 hotel reviews
Reviews in 54 cities Reviews in 54 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed June 13, 2013

-Standard room, the same as always
-Shower was disappointing! It was a fraction of a turn between too hot and too cold and was other pointing at the shower curtain or the wall
-Friendly staff with good English
-Nice breakfast, good selection of warm and cold food
-First night I called down and ordered room service. On the second night I discovered the phone in my room had stopped working and when I went downstairs to order some food I needed to get permission from reception before the restaurant would take my order … not so impressive!!

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Front Office Manager at Novotel Barcelona Sant Joan Despi, responded to this review, June 14, 2013
Thank you for your comments on our staff and breakfast. We feel sorry about the inconvenience you experienced with the phone and the room service. About the shower, we will notify it to our maintenance service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 10, 2013

We stayed in this hotel for 3 days in the last week of May . This is situated far from the city centre but is well connected by tram & bus. If you are touring the city for 3 or 4 days, you can buy a 3 or 4 day pass at the airport which can be used across all public transports.
The room itself is big, clean & offers free wifi. Not all the staff are fluent in English. We were disappointed mainly for the reasons that absolutely no vegetarian food options are available for lunch / dinner. When we asked the receptionist to help us with any restaurants nearby she mentioned there are none.. So, we had to eat very small plate of pasta & pay 15€ per plate..
But have to admit the rooms are not very expensive because it is situated away from city centre. Please make sure if you stay here, have food outside as it is really not worth to eat in the restaurant inside the hotel premises.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Front Office Manager at Novotel Barcelona Sant Joan Despi, responded to this review, June 14, 2013
Thank you for your comments on our accommodations. We take note about the vegetarian food and will communicate it to the restaurant department. We are sorry for the inconveniences.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 8, 2013 via mobile

This hotel is very far from Barcelona city. It takes about an hour to get there by tram. Otherwise the hotel is ok. The service is ok. Rooms are ok.
There is a supermarket opposite to the tram station.
Won't recommend to ppl how want to shop or see the sights of Barcelona

  • Stayed May 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Front Office Manager at Novotel Barcelona Sant Joan Despi, responded to this review, June 14, 2013
Thank you for your positive comments on our hotel and our services. We are pleased that you enjoyed your stay with us in spite of the situation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surat, india
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 31, 2013 via mobile

We stayed at this hotel for four nights. The room for quite big to accommodate us a family of 3. Bathroom also very big and clean. The lobby was not too appealing. A little too dry I can say. The breakfast was pretty normal with not much vegetarian options and not so co-operative staff to help us with options. Only one staff was sweet enough to arrange for sandwiches. The green apples at the waiting lounge are too refreshing for a welcome. Ofcourse the hotel is far from the centre but a bus stop and tram station are very near. The bus number 78 and 63 take you to metro, tram station Maria Christina from where you can take a metro to city centre Catalunya, Liceu or drassanes. Tram station also just a 5 mins walk down from hospital sant Joan despi which is also very near. Travel on tram line T3 from tram station hospital sant Joan despi to city centre. A 10 trip ticket T10 on any transport costs around 10 euros which is otherwise 2 euros per change. A little supermarket is at the petrol station outside the hotel. Cheaper than the city centre for some things.

Stayed May 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Front Office Manager at Novotel Barcelona Sant Joan Despi, responded to this review, June 14, 2013
Thank you for your comments about our hotel, accommodation and all the information you gave about the transport. We note your experience during the breakfast and hope to receive you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lyon, France
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 22, 2013

The hotel is fine and staff are very friendly and helpful. However I had a bad experience staying in this hotel not because of the hotel itself but because of it's location.
I stayed 3 nights in this hotel and in the first day my document's bag was stolen just in front of the hotel in the middle of the day! The thief grabbed the bag from my car and ran a way with a car which was waiting for him while my family was inside the car.All has happened just in few seconds after I left the car to ask a question at hotel's front desk.
If you have to go to this hotel with your own car, make sure to use the parking facility and never park your car outside specially if you are using a foreign plate.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Front Office Manager at Novotel Barcelona Sant Joan Despi, responded to this review, May 28, 2013
Thank you for your comments about our staff. We are so sorry about this situation and hope you will give you one more chance to visit Barcelona in better conditions.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Barcelona Sant Joan Despi

Address: Carrer de la TV3, 2, 08970 Sant Joan Despi, Spain
Location: Spain > Catalonia > Province of Barcelona > Sant Joan Despi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Sant Joan Despi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Barcelona Sant Joan Despi 4*
Official Description (provided by the hotel):
4 star hotel with 161 airconditioned and soundproofed rooms. Located next to the AP2 B23 motorway, 3 km outside of Barcelona and the Avenida Diagonal, it is easily accessible on the T3 tram line (at Sant Marti de l Erm) and on bus routes 78 and 157 as well being just 15 km from the airport. The hotel features the Claravia restaurant, a bar, meeting rooms, play area for children, outdoor swimming pool, a terrace area, private parking and WiFi Internet access. ... more   less 
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Also Known As:
Novotel Barcelona Sant Joan Despi Hotel Sant Joan Despi
Novotel Sant Joan Despi
Sant Joan Despi Novotel
Novotel Barcelona Sant Joan Despi Province Of Barcelona

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