Well where do I even start with this hotel???? I have been to over 35 countries, stayed in over 1000 different hotels, met hundreds if not thousands of people and never once have I had the service I did here... Our stay started when we missed our flight home to Toronto .. We decided since we had been through so much in the past 24 hours we would stay at a "classy" hotel to ease our restless evening.... This was far from classy..... We are a lesbian couple and when asked for a room we were automatically given 2 twin beds with no other option- the gentleman at the front desk said we would be able to switch rooms the next day....that never happened, when we asked they said it wasn't possible.... However He was so helpful that we let it go, we thought we had made a great decision with this hotel but had no idea what was about to come...
First they say on the map that it is less than 3 k from the airport, but After a 30 euro cab fare we found that was not the case... Aside from that we enjoyed the first night in the first comfy beds we slept in since home.... however our ac was not working and woke up the next morning in a sweat....The shower was leaking and made the tile extremely slippery..in addition we had to pay an outrageous price to use the Internet... Which never worked and took 1 hour just to load a couple pages- if you stood in the right spot with your device pointing in a certain direction....we were given a free 24 hours which didn't help because the connection was terrible...you are also only allowed 1 device.....We thought about moving hotels but both decided we didn't want to go through the hassle so we stayed for the remainder of our time in Barcelona.... Our Visa or debit cards from Canada were not accepted and we had to go to the bank which charged us 77 euro for every 200 euro withdrawn... We stayed in room 148 at 95 euro per night, on the 4th morning we checked out due to an early flight but were told by the night staff that we could stay til our flight left for a half night and pay half the price.... After getting food poisoning we returned to the hotel to take them up on the half night offer, and check back in since it would only be half the price we thought it would work out perfectly.... This was definitely not the case-when we asked to speak to the manager, the gentleman we were talking too informed us he was the manager and told us this was not possible, that they don't ever offer this discount too anyone and whoever told us that was "lying"... We were extremely upset and frustrated especially because I was so sick all I wanted was a bathroom and a bed... After feeling defeated we finally agreed to pay full price, we were given the keys to room 150 with a KING size bed a stunning bathroom, including a bathtub... A complete difference for the same rate??? Seems a little unreasonable to me... So we put our stuff down and relaxed
After several hours, I started feeling a bit better so we decided to order room service for the 3rd time this week- with not much to chose from on the ridiculously overpriced menu- we chose the pizza and club sandwich ... The pizza that was not even palatable she literally could not even eat it. And we are not very picky eaters....the club sandwich was delicious..after a bill from the day before of 23 euro for 2 waters and a coke we were told by the staff to purchase the drinks at the reception instead of room service because it is much cheaper... All 3 times we signed a paper and payed the following morning, the lady who brought our food called down to the reception to make sure paying the next day would be okay, the phone was passed to my gf and they agreed the following day was fine, but When my gf went to get us the drinks the "manager" made such a big deal of us paying later that we almost had to go to the bank yet again across the street to be charged almost as much as we were withdrawing...
I like to include names on my reviews so people are forewarned before approaching a hotel in a strange country... Enrique the bus boy answered the phone when I asked for the managers name on duty- he asked me why I needed the names, so I told him it was for a review of the hotel and the service we received during our stay... He said "no" and hung up the phone on me- I finally had it after so many little issues and decided I would go down to the reception and discuss this with them ....before I had my sweater on I heard a very loud and startling knock at our door... 2 men standing in front of us, one the "manager" - Gilleam and the bus boy Enrique- before I could even fully open the door Enrique's temper filled our room. He had his hands flying everywhere attacking us with his attitude and the inability to converse with customers of the hotel.. He immediately raised his voice to us asking why we needed the names of the 2 employees and automatically thought we were complaining about the bill being payed the following morning.. AGAIN with the same minuscule issue... He would not let us explain the issue we actually had, and kept cutting us off, when he called us crazy that was my last straw... when finally I blew up at him and said we only wanted to speak to the "manager" and request Enrique not be present because of his attitude problem he finally backed off and walked away.... The manager then informed us he was not the manager, that there was no manager on duty at this time - so he lied to us in the lobby and proceeded to lie throughout the evening, us believing that there was no one else to discuss our issues with at a higher level other than the wait staff and front reception... He explained to us the situation and position in which he was in, making it seem like everything was our fault.... We were given the wrong information about the rules of the hotel And the other staff should have never let us pay later or tell us about any discounts.... After the same procedure is followed day in and day out how do you expect us to know any different? especially when we are told 5 different things by different staff members throughout the course of our stay...As Gilleam was talking to us Enrique came back and stood behind him covering his mouth and laughing and waking away then coming back as if to cool off his temper or something...when we confronted him about his temper and childish behaviour, he started denying his actions and said he never called us crazy he said the situation was crazy.. But We heard him very clearly..... I was actually a bit scared he was going to do something else..
I mean for the price we are paying for this place I would have thought the service would have been impeccable..We were so disappointed in the behaviour of Enrique and find it hard to believe he has been employed here for so long.... I can't even describe the amount of issues we had during the last 12 hours of our stay...Alot of little issues are often worse than one large issue...
An extra euro per person per night that is not mentioned until check out... I've had better stays at $5.00 per night hostels all over Asia, at least the staff was friendly and kind and treated you like royalty even when paying a measly 5 bucks...I will never ever stay here nor will I ever recommend this place to anyone-- it's no wonder they had to change the name of the hotel... Im assuming because they went belly up do to their lack of service... We read the other reviews and laugh at the fact that they say to other negative reviewers to come back that things have changed, but I find that hard to believe as we just experienced the same thing as they did years ago. I'm not usually one to complain about small things that don't matter but when you feel threatened its something to inform others about...there are a thousand other hotels in the area I suggest you chose one of them...
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- Also Known As:
- Renaissance El Prat De Llobregat
- Renaissance Barcelona
- El Prat De Llobregat Renaissance
- Barcelona Renaissance
- BAH Barcelona Airport Hotel Province Of Barcelona, Spain