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Club Amigo Atlantico - Guardalavaca: Traveler Reviews


Playa Guardalavaca, Guardalavaca, Cuba

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Great beach, great excursions, food okay & some staff are nice!

Club Amigo Atlantico - Guardalavaca

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4 of 5 stars
flyingclipper   11 contributions
London
Oct 22, 2009 | Trip type: Couples
8
people found this review helpful

We booked a 2-week all holiday package which included transfers to and from hotels and airports (I highly recommend paying extra for this as getting around most of Cuba is difficult otherwise - cabs are hard to come by outside of Havana).

We spent the first 10 days in the Eastern end of the island, in a province called Guardalavaca (literally meaning 'Guard the cow'!?) which is situated near the city of Holguin. Guardalavaca has only 4 hotels - the main one being Hotel Club Amigo Atlantico (where we stayed). Club Amigo is an all inclusive resort hotel situated right on Guardalavaca's best beach (so good that the locals go there on weekends with their families). The beach is a white sandy one with plenty of shade. The hotel has about 4 swimming pools - one even has a bar in the pool where you can receive your free (inclusive) drinks. On the drinks menu is usually either beer, pina colada, cuba libre (cola and rum) and a decent coffee. Other cocktails can be obtained if you offer to tip (1 or 2 CUCs will usually get you something else on the drinks menu). At the beach you can hire pedal boats, snorkeling equipment or go on a quick catamaran ride (if you tip).

Breakfast, lunch and dinner is included and is served in the buffet restaurant. The food can be hit and miss and is worth remembering that things like fresh milk is hard to get in cuba. DIshes like red snapper, roast pork and pasta can be had there. Cuba, unfortunately isn't famous for its food - the fruit is amazing though, if you can get it fresh (especially the mango!). Food in Cuba should be more viewed as a necessity rather than a pleasure - you get more out of it that way! There is also an a la carte restaurant which you can book for up to two times a week (also inclusive) which is slightly better.

Beach towel hire is free (don't lose any or you'll have to pay over the odds for them!). There are safes in the room which you have to pay for. The hotel provides some in house entertainment (mostly quite tacky - celine dion played on a violin anyone?), but there are some good cuban music bands that play there, some of which attracts the locals! Other tacky things to look out for is bingo, water aerobics, water volleyball etc.

Guardalavaca is quite far from Holguin city and you should take full advantage of the excursions available to you. We went on two of them - both of which I highly recommend. Although they were apparently exclusive to our travel company (the Holiday Place), you may still be able to go on them. They were called Journey To The Heart of Cuba (includes horse riding, driving in a jeep, visiting a cigar factory, hat factory, speed-boating and having a hog roast). The other trip was called Santiago Forever (an overnight trip to Santiago [Cuba's second largest city, after Havana], the cost of the hotel and meals are included in the price of the trip). On this trip you'll get to spend an evening at the famous La Trova music venue (where we had our first and best mojito).

Cheaper ways to escape from the resort include taking a horse and cart ride to a local village or booking a cab or coach to Holguin city centre (you may be able to visit the city centre on the way to Santiago depending on your tour guide).

The resort also includes activities like mini golf, 5 a side football and the site also has quite a nice little craft market that has some good value souvenirs. The hotel also has a bank to change your money (most of which you'll use for tipping). Tipping is highly recommended for bar staff, tour guides and the kitchen staff (most of whom are lovely ladies, who really appreciate any tips as they are paid ridiculously low). I wouldn't recommend tipping any of the reception staff as I, along with all the other people we made friends with at the hotel, found them to be rude and unhelpful - which is a shame, as all the other staff seem to be really nice. Depending on where you staying at the resort, getting an early night may prove impossible as the entertainment can go on until midnight.

As I'm on the subject of money, let me try my best to explain the currency system they have in Cuba:

Cuba has a dual currency system - a national Peso and a Convertible Peso. There are roughly 25 national Pesos to the Convertible Peso. However, on our holiday we only used Convertible Pesos and dod not need the old national ones. The national ones are mainly used my citizens to pay for energy and other utilities. Convertible Pesos can only be bought in Cuba and nowhere else! So you'll have to wait until you get to your hotel to change your money (the rates at the hotel are fair, but it is wise to do your own calculations beforehand as scams do happen).

Crime is really low in Cuba, but begging is really high. You'll notice fairly early on (even at resort hotels) that people are often going around saying "Canada". These people are beggars. As Cuba had relied on Canada so much financially, it has become known to all people there that Canadians must be generous and rich! Some beggars are just after clothes or stationary for their children. You may also be approached by young men in the sea, who are just plain chatty to begin with, before either asking you for clothes or trying to sell you black market cigars! Be persistent and just keep saying no, as they are quite persistent too!! Don't let this put you off as they are few and far between, and they are just trying to make ends meet, and they are never violent.

We spent our last 3 nights in Havana - taking an hours flight from Holguin airport. Havana was quite a culture shock after 10 nights in Holguin as it was a lot busier and lot hotter. We stayed in a hotel on the outskirts of Havana and had to pay for cabs to the centre (Habana Vieja [Old Town]). If you are able to get a hotel that is more central, then it will save on cab fares, but it will probably be nosier at night.

Havana is a great city with some lovely architecture and classic cars from the 50s and 60s that are well looked after and shiny! Much of Havana is best enjoyed from the outside - just walk around and look at the people and buildings. You will also see an increase in the amount of hassle from people here also - from trying to get you to come into their shop or just asking for change. There are some great bars with some great bands to be had here and it is just a matter of following your ear to see of you like what you hear - the prices of drinks don't vary much from bar to bar, so just go on whether you like the music or the vibe.

A scam to be aware of whilst in Havana is if you get approached (usually by a couple) saying you look Cuban etc. and they invite in to a bar whilst they write a list of what they think you should do whilst in Havana. Before you know it - drinks will arrive at the table and they will expect you to pay for them, and they will be very expensive!!

Things to do in Havana: visit revolution square (plaza de revolucion), visit the National Art Gallery, take a ride in a vintage car, have a drink at Hotel Nacionale, visit Plaza Vieja and try the beer the micro brewery/bar there (delicious!). All bars and cafes have toilets which you can use even if you're not a customer, but be sure to tip the inevitable old lady sitting outside (you should pay even if you're a customer there) - 30 cents is plenty. Many toilets (especially in Men's) there is no running water - so take hand wipes. Also ladies, take your own toilet paper and take tampons as they're apparently hard to get there!

Oh yes, always negotiate your cab fare before getting in as they aren't always metered and stay away from the yellow coco taxis as they are dangerous!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay September 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since October 22, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Heaven & Hell

Club Amigo Atlantico - Guardalavaca

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1 of 5 stars
MonacoJoe   1 contribution
Wales
Oct 16, 2009 | Trip type: Couples
1
person found this review helpful

Do you like to be greeted by front of house hotel staff that are as warm as a December day in Siberia ?.
Do you like to fiddle with mains electric cables from open holes in your bedroom wall?.
Do you like to carry a torch 24 hours a day so that you can see your room number ?.
Do you like a room with no balcony ?.
Do you like very friendly flies that are more than willing to test the quality of your food before you eat it ?.
Photos available
IF SO........THIS IS THE PLACE FOR YOU.
Good points:
Friendly bar staff.
Friendly Restaurant Staff
Friendly room service Ladies.
Friendly beach staff.
Excellent holiday reps (unfortunately governed by the Siberian Hotel staff)
Excellent beach.
Excellent water & snorkelling

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay September 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50_64
  • Member since October 05, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Be aware of what you are getting!!!

Club Amigo Atlantico - Guardalavaca

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2 of 5 stars
dayzee007   23 contributions
Edson, Canada
Oct 12, 2009 | Trip type: Family
2
people found this review helpful

When the very friendly bell boy led us to our two rooms....my husband and I were in shock!! I had never seen anything like it...it was like we were in a bad movie or something. The walls were stained with water, the floor was dirty tile, there was a large cocroach in the room, and we were on the main floor with balcony doors that didn't lock! We went back to the front desk right away to try and switch because we were traveling with our three daughters and didn't want them to have to sleep in there. Of course there was no other rooms available. We found out that these rooms had been damaged in a hurricane and were just being fixed up to accomodate all the people coming for the holidays. These rooms were a mess. We did finally get a small upgrade but we were happy about it because we were all in one room and they were a tiny bit better...we still had plumbing problems though.
That said, the food was great and so was the beach, the kids really liked to pools. The staff was friendly enough but not really personable.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay December 2008
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 25_34
  • Member since November 29, 2005
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Unbelievably awful.

Club Amigo Atlantico - Guardalavaca

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1 of 5 stars
Bevlovesluxury   2 contributions
London
Oct 8, 2009
1
person found this review helpful

I've stayed in some rough dives but this was the worst! On arrival we had to queue for ages as there were only 2 people checking in a whole coach load of guests. Our rooms (which we'd paid nearly £600 extra to upgrade to sea view villas) weren't too bad except for being a 10 minute walk from reception and we couldn't open the balcony doors as the balcony was seething with ants (despite being upstairs!) Also, we had booked for 5 people in 2 rooms but only had 4 beds between us! Another bed was brought in but it looked as though it had been salvaged from a skip and we could have done without further hassle after a very long journey with a 2 1/2 year old. We had requested and paid for champagne in our room.....we didn't get it, nor the fridge stocked with water and soft drinks and rum which was supposed to be part of the upgrade. In fact we were told we had to pay extra for a fridge AND for use of the safe in the room!

I'm not a fussy eater but the food in the restaurant was inedible, and I mean REALLY bad!

The following morning we paid another £500 and moved to Sol Rio Luna Y Mares which was fantastic! However, we travelled back to the airport on a coach with guests from the Amigo Atlantico and the horror stories got worse! ....Prostitutes plying their trade in the hotel and locals with day passes monopolising the bars and cooking their own food by the pool, leaving rubbish and food waste around the grounds and even in the swimming pools! Apparently there was even a toilet paper shortage!

  • Date of stay August 2009
  • Visit was for Leisure
  • Traveled with Other
  • Age group 35_49
  • Member since May 09, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Amazing Location - Average Food

Club Amigo Atlantico - Guardalavaca

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4 of 5 stars
Craigsloman   24 contributions
London, United Kingdom
Oct 7, 2009 | Trip type: Couples
6
people found this review helpful

I'm just back from a couple of weeks at Club Amigo - 22/09/09-06/10/09.

I travelled with my girlfriend (both 24) from London with Thomas Cook. Overall we were both very happy with our trip and I'd recommend it to a friend.

Flight – Very comfortable, we didn't upgrade to premium but I think the main benefit is free drinks and a bit more room, but to be honest there's lots of space for an average sized person to handle a 9 hour flight in the economy section, but I guess if you are looking to drink bucket loads on the plane (hey, you are on holiday after all !!) then go for it, but remember you're going to have two weeks of all you can drink, so pace yourself !! Food on the plane is so so and I wasn't too impressed with the in flight entertainment (there is at least one radio channel dedicated to take that !) but when the plane's comfortable that's the most important thing.

Resort – It's probably all been said before but Guardalavaca is simply beautiful. Amazing white sand gives way to crystal clear blue water. There are two main beaches, the one in front of the Club Amigo is superior to that in front of the Brisas hotel. There are also a couple of little coves, the larger of these being the “Christopher Columbus” Cove which is complete with a statue of Columbus marking the spot where he reportedly first set foot in the Americas. All beaches in Cuba are public, so if your put off by Cubans with the audacity to visit a beach in their own country maybe stay in England. When we went there was plenty of room on the beach and lots of sun loungers which I think are free, but I tipped the guy a peso but I don't think you have to pay. There are water sports included in your price, snorkelling and pedalos and you can pay a little more for things like bannana boats. As these beaches are public there is no hotel bar on the beach (except at the Columbus beach) but a guy goes round selling cold beers which, as is the case everywhere in Cuba, cost next to nothing by British/ Canadian standards.

Accommodation – Ok the hotel itself. This is where lots of people's holidays to Club Amigo seem to fall down. We stayed in the Villa's section of the resort and I cannot recommend to you enough upgrading to this section. The main hotel in my opinion didn't look fantastic and this may be where you'll be staying if you don't upgrade. I contacted Thomas Cook after we had booked and was charged 10 a night extra and I think it's the best £140 I've ever spent. Our room was spacious, clean and safe. We had an Oceanview room on the second floor which had an amazing view which I loved waking up to everyday and a nice little balcony which was nice to chill out on after a long day and before a night out. Maybe e-mail the hotel beforehand to request an ocean view room, it may work it may not but it's worth a shot.
The one often repeated criticism of the resort is the food and I must say there is some truth in it and this is the one and only are which I would say was a negative on our holiday. The main buffet neither of us enjoyed particularly. There seemed to be a lot of flies in the main buffet (which of course is going to happen in a hot country) but there seems to be no measures taken to stop them landing on the food, which, when it's left out for a few hours at a time is quite unhygienic. The better option is to eat in the 24hr snack bar. Here you can get fresh omelettes in the morning and Pizza/Pasta/Fish/Burgers and chips at lunch. I preferred this to the main buffet but as you can imagine after two weeks this can be quite competitive. There are very few alternatives off resort without getting a taxi into Holguin which will set you back 30-40 pesos each way. My girlfriend is quite fussy when it comes to food and she subsisted on a diet of crisps, chips, little pizza's and this fizzy orange drink which I think she may be addicted to now.

Night life – I love a night out and having a drink and a good time are a big part of my holiday, but if you need West End super clubs with multiple floors and bars, I'd really advise against Guadalavaca. In fact I've been to Havana, Santiago and Varadero as well and basically you won't find many clubs on a British scale anywhere in Cuba nor in most of the rest of the world. Basically if you can have a good time with a bit of music, some drink and a good crowd then you'll have a decent time. There is a disco which is part of Club Amigo. It's basically a small bar with some seats and a dance floor. It is also home to a very intense lighting system which will almost blind you (if the rum hasn't already!) but it's included in your package so you don't pay a penny to get in or for your drinks. The music is a mixture of Spanish language and English (or more accurately American!). The Disco was open Tuesday, Thursday and Saturday whilst we were there which to be honest is ok as you probably would get bored if you went there every night. The disco is open 'til 1.30am and is a good start before you move onto La Rocca which is a partially covered club at the end of the beach at the Club Amigo end. We went on a Saturday and I would highly recommend it. The music is predominantly Spanish Language (although inexplicably at one point they played Bon Jovi, don't let that put you off) and as long as you don't mind being put to shame by the locals who will make it clear to you a) How rubbish Brits are at dancing and b) How much better looking they are than us – then you'll have a good time. There are also a couple of beach bars down at this end of the beach which are great for a relaxing drink as is the 24 hour bar at the resort.

Excursions – We went on the Holguin by night (good value), Ocean Paradise Catamaran Trip (amazing – loved it), Dining with dolphins (again, I didn't know what I'd think of it but I enjoyed it so much) and Jeep Safari (so so). We also took the land train which arrives outside the hotel at 10.30am every day and takes you to the little fishing village of Boca de Sama which was really good to see parts of the Cuban countryside you wouldn't normally and cost 10pesos return, I'd really recommend it.

The best trip we took whilst we were there was one we organised ourselves, to Santiago de Cuba. We like exploring and the organised excursions only give you a day in Santiago or a night in Havana. So we took a cab to Holguin Viazul (name of the bus company) bus station (35 pesos each way) and took possibly the most comfortable coach I've ever taken in my life to Santiago (12 pesos each way takes around 3 ½ hours). When we got to Santiago we stayed in a Cassa which is basically the Cuban version of a B&B. We paid 12peso's per night for a nice little room with an en suite and a lovely terrace which had a roof which provided great views of the city. I would only advise this if you are a confident traveller as when you get to Santiago you'll be mobbed by people who want you to stay in their cassa, each claiming there's is the best. There is no way of knowing who's genuine other than your gut feeling. If you don't feel up to this then there are a couple of large hotels in Santiago. We went to Hotel Melia for dinner one night which is by far the nicest hotel I've ever seen in Cuba and houses a bar on the fifteenth floor which has great views of the city and the food in the restaurant is amazing.

Overall

A holiday is what you make of it and Club Amigo provides a great base. It's crowning glory is probably the beautiful beach and the biggest let down is definitely the food. For the money we paid I'd say it was fantastic value but if you want opulent luxury then it probably wont cut it for you. I probably wouldn't go again, but that's only because it's such a big world that I probably wouldn't go anywhere twice no matter how much I loved it.
My tips to enjoy yourself, go with an open mind – use the reviews on Trip Advisor as a guide rather than gospel, they are after all just peoples opinions. Upgrade to a Villa, I can't stress that enough, I'm so glad I did. Be adventurous, going to Santiago was a great experience but keep hour wits about you. Oh, and have a great time !!

If you want to ask me any questions feel free to message me.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay September 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 18_24
  • Member since September 04, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Club Amigo Atlantico - Guardalavaca Also Known As

  • Hotel Amigo Atlantico Guardalavaca
  • Hotel Amigo Atlantico
  • Amigo Guardalavaca Hotel Holguin
  • Amigo Guardalavaca Club
  • Club Amigo Guardalavaca
Address: Playa Guardalavaca, Guardalavaca, Cuba
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