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“HarIpsUK” 5 of 5 stars
Review of Oakley Hall Hotel

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Oakley Hall Hotel
4.0 of 5 Hotel   |   Rectory Road | Basingstoke, Oakley, Basingstoke RG23 7EL, England   |  
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Summer Sizzler
Ranked #1 of 1 Hotels in Oakley
Certificate of Excellence 2014
Ipswich, United Kingdom
1 review
1 helpful vote 1 helpful vote
“HarIpsUK”
5 of 5 stars Reviewed April 8, 2013

Very welcoming, all staff were attentive and polite. The room was better than expected with little details that made you feel welcome such as milk in the fridge rather than the long life pots and home made biscuits to eat with a cup of tea.
Due to the cold weather we needed coats to get from the room to the restaurant but in the summer the strole would be lovely.
For us it was was a pleasant relaxing stay and we would return.

Room Tip: Unable to comment on rooms other than the one we used which was of a high standard looking out over...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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520 reviews from our community

Traveler rating
    379
    102
    27
    8
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 8, 2013

I stay in Basingstoke a lot due to it being the location of my work head office. I have stayed in a number of hotels in Basingstoke and found them largely to be very expensive, quite shabby or with other shortcomings. Oakley Hall is definitely the best I've found, and in a lovely big old manor house with vast grounds. The rooms are lovely, particularly the suites of which some are huge. I love the chocs and biscuits, robe and slippers (may be to do with our corporate rate!) and the food is generally excellent. The route in to Viables is 10mins which is less by far than other hotels considerably closer due to traffic routes. The only downside is that the wireless appears patchy in some of the rooms, and the forces chinook helicopter path is right overhead. Also, no pool or health club type facilities, but I just use David Lloyd anyway. Otherwise very good, and I will be staying again... probably numerous times.

Room Tip: clocktower suite! The garden house is suppose to be excellent if there are a number of you staying.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2013

We booked this overnighter with friends and were impressed from the minute we walked in the door.We booked the Gourmet champagne break and to be honest for the price we paid we werent expecting much. The staff are very friendly and efficient and the rooms were amazing! Very large and comfortable. We booked a standard room and our friends had an executive but in my opinion there wasnt much of a difference... dont pay for the upgrade... the basic rooms are brilliant.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 7, 2013

We stayed in the Clocktower Suite, and to be honest not really worth the extra expense over the other rooms. In fact I would have thought the room should have been cheaper due to it's impractical layout.

The suitcase rack and fridge (with milk in it) on the ground floor, but the wardrobe and coffee & tea facilities in the bedroom on the first floor. So you have to take the suitcases up a spiral staircase, empty it into the wardrobe, and then bring the suitcases back down. Then if you want a coffee in the lounge area on the ground floor you have to bring the kettle and cups downstairs. Or if it is to have a nice lie-in in the morning and enjoy a coffee you still have to go up and down the spiral staircase (which starts to lose the novelty after a few trips, as it is quite a way between floors) to get the fresh milk.

We went into other rooms, and the bathroom was far more impressive in them with a double shower and separate bath, whereas just a bath with overhead shower in this 'luxury' room.

WiFi in the hotel free, but pretty hit and miss at times, and I had to ask for it to be reset at one point.

Breakfast was good, but service a bit slow. Buffet style hot food, so bacon swimming in oil over a heater, but they did cook fresh poached eggs when requested.

I would not stay there again, and only really a place for people that are attending weddings that the hotel hosts would find useful. I suspect people staying in the non-suites would give a better review, so if you are staying in a standard room check out those reviews when making your choice.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Milford on Sea, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 27, 2013

We booked two rooms for 16th March, one for us and one for our son and girlfriend. Everything from the booking procedure to arrival (lovely Welsh receptionist), to our room in the Courtyard, our five course tasting menu and breakfast was excellent. All the staff were polite and friendly. The rooms were spacious, well equipped and clean and both had newspapers delivered to our doors. We were able to sit in the library after dinner to have our coffee and a night cap drink. I notice one review about the distance from the room to the rest of the hotel, but it was not far and they provided umbrellas in our rooms.

There was a wedding in the marquee which did not intrude upon our stay - in fact it added to it as they had a firework display which we were able to watch whilst eating our meal!!

Unfortunately the weather was awful. We walked in the grounds under the umbrellas and even though we had checked out, we were able to enter one of our rooms, which was next in line to be cleaned to change out of our wet clothes. This is our second visit and we will return again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed March 24, 2013

We were really looking forward to this escape from the world. Oakley Hall looks the part. Some of it is. The courtyard room we had was comfortable. The Library where we had afternoon tea was beautiful. But looks can be deceiving as is this case.

The first surprise was that you have to go outside to get from your room to the rest of the hotel. In poor winter weather not a desirable attribute and no warning on the reservation!

The service was very variable ranging from the downright awful to the reasonable, some examples were.
I was stunned at dinner to hear a waiter say 'that substitute is not available, the chef lied to me!'
Staff were discussing other staff members and guests in front of us
Dirty glasses were left on the table throughout the meal.
Despite us saying that we were trying wine by the glass. after our first order no other orders were taken - (we asked but the waitress couldnt understand us)
Please ring if you dont require turndown service - we didnt ring but the service didnt happen meaning dirty dishes were left in the room over night
Request to change 4 feather pillows for 4 non-allergenic ones meant 4 trips from housekeeping as they brought over one at a time as they couldnt understand us
Complimentary newspaper didnt appear, asked at reception, she went to find out and never came back to let us know or bring us an alternative
Additional toast etc at breakfast didnt appear

The food ranged from the average for the 5 course tasting menu, to the just about okay for the afternoon tea to the laughable for the micro kidney for beakfast (that provoked laughter from the whole restaurant and needed the macro setting on my wife's camera to see it). They offered more and when they came they were running with blood so we had to leave them.

Lack of training seems to be a major issue, and whilst there are some good staff, there clearly too many inexperienced staff and too many who do not speak enough English to deal with guest requests.
4* - hmm certainly not on service

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Grinstead
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 23, 2013

We booked Oakley hall for 2 nights with taster dinner and champagne to celebrate a big birthday. From the reception, food and beverage, housekeeping, the staff were polite, knowledgeable and extremely helpful, really first class training. Reception advised on what was available in the area including horse riding just up the road, which we did and was also first class. The food was inspired, each course considered, and the chefs produced separate and complimenting flavours, so often taster menus can look different in colour but carry the same flavours through each course, not at Oakley hall. Room service and breakfast also very good. We stayed in a split level suite, with all the mod cons and luxurious throughout. First class out of season stay, thank you.

Room Tip: consider one of the 2 suites, for a small fee it is worth it!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oakley Hall Hotel

Address: Rectory Road | Basingstoke, Oakley, Basingstoke RG23 7EL, England
Phone Number:
Location: United Kingdom > England > Hampshire > Basingstoke > Oakley
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Oakley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Oakley Hall Hotel 4*
Number of rooms: 50
Official Description (provided by the hotel):
Until 2009 Oakley Hall Hotel solely hosted weddings, meetings, conferences and events, before becoming established as one of the leading hotels in Hampshire, along with the 2 AA Rosette restaurant. In 2014, a major £4 million restoration project saw Oakley Hall Hotel returned to its full glory. With 50 beautiful bedrooms, suites and even a delightful 3-bedroom Garden Cottage from which to choose, guests can indulge in a luxurious stay, enjoy a relaxing drink in the 1795 Bar & Lounge and a fine dining experience in the award-winning 2 AA Rosette Glasshouse Restaurant. Outside there are acres and acres of stunning grounds to explore. From a gentle walk to an early morning run or an afternoon of clay pigeon shooting, there are plenty of things to do. ... more   less 
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