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“Birthday Dinner” 5 of 5 stars
Review of Chelsea Pub

Chelsea Pub
238, chemin Old Chelsea, Chelsea, Quebec J9B 1J3, Canada
18198275300
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Ranked #7 of 19 Restaurants in Chelsea
Price range: $15 - $25
Cuisines: Bistro
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Restaurant details
Good for: Families with children, Outdoor seating
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night
Ottawa, Canada
Top Contributor
91 reviews 91 reviews
54 restaurant reviews
Reviews in 35 cities Reviews in 35 cities
49 helpful votes 49 helpful votes
“Birthday Dinner”
5 of 5 stars Reviewed December 8, 2013 via mobile

What a wonderful cozy little pub in such a fantastic setting. From the moment we walked in we felt the warmth of the cozy fire. The atmosphere and charming decorations are a nice touch. We thoroughly enjoyed our meals and their beer. One of our new favorite spots. We will be coming back and telling our friends about this hidden gem, close to downtown Ottawa.

Visited December 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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150 reviews from our community

Visitor rating
    51
    51
    18
    15
    15
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Toronto
Senior Reviewer
8 reviews 8 reviews
5 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
“Overpriced and overfried...”
1 of 5 stars Reviewed October 28, 2013

I used to be a regular here after skiing and recently gave it another try after one bad experience. Well, it was another bad one.
Ordered the fish and chips which used to be great. The fish was ok but the fries arrived in one clump. When I called the waitress over, she said "that's the way they come". Ridiculous.
The pizza place across the street will get my business from now on.

Visited September 2013
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChelseaBiscotti, Manager at Chelsea Pub, responded to this review, October 30, 2013
Good morning,

We usually get excellent comments about our Fish & Chips. It is our second best seller.
We're sorry to hear that you weren't entirely satisfied with your meal. In fact, your server should of offered you something else to compensate the fries or called on the manager to find a satisfactory solution.

It would help us alot if you could tell us what date and time you visited us so we can talk to the employee who served you. A private message would be appreciated if you have the name or description of the employee.

Thank you for your input.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Top Contributor
84 reviews 84 reviews
52 restaurant reviews
Reviews in 28 cities Reviews in 28 cities
81 helpful votes 81 helpful votes
“Experienced great service & good food”
4 of 5 stars Reviewed October 15, 2013

Our waiter Francis served us impeccably. Pleasant, helpful, flexible and ingenious would be what I would characterize him. Let me explain. It got cold outside and even though we asked after having had our appetizer to change for an inside table no problem, our waiter accommodated us and with a smile. They ran out of the soup I had ordered, had only a third of a bowl left, so our waiter apologized and offered it to me free of charge, which was a great gesture making me a very contented customer rather than an annoyed customer. A great ambassador for the restaurant, this young waiter.
The hostess with a beautiful smile, was also very pleasant, accommodating us till a table would be ready. Obviously, someone who enjoys what she is doing and therefore does it well.
The food was also very good- the fish and chips (have it with half salad and half fries) was delicious and so was the piri piri chicken. The appetizer brie cheese with caramelized onions and pears was a great start to share amongst the four of us.
I will certainly go back.

  • Visited October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
21 reviews 21 reviews
13 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Uh oh!”
1 of 5 stars Reviewed October 10, 2013

I had a Chelsea Burger today. I have had better burgers at roadside stands. It was large enough, but I doubt the burger had been spiced at all, or al least I didn't taste it. maybe that was because the hamburger was cooked beyond recognition. It redeifined well done. The fries were just okay, nothing special. Maybe it has been a long summer and the kitchen staff were tired, but I don't believe that is an excuse that should be used by restaurants. Especially if they don't accordingly lower the price. Ie. "the chef is tired today, so the $15 hamburger will be grilled to death while he gets a nap and what is left of it will be sold for $3.50 today. Eat at your own risk!"
My friends had fish and salads, none of which were anything that could be ever called special! We'll take a pass the next time we are through.

  • Visited October 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChelseaBiscotti, Manager at Chelsea Pub, responded to this review, October 30, 2013
Good morning,

Thank you for your comment.
Don't hesitate to ask your server or call on one of our managers whenever you feel your meal is not satisfactory.

Our objective is to insure every client gets to enjoy great food in a great ambiance.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Customer Service very rude”
1 of 5 stars Reviewed October 10, 2013

I called to make a reservation. The person said there was no room and hung up on me before I said goodbye. Very rude! Haven't even been there yet and now don't want to.

Visited October 2013
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChelseaBiscotti, Front Office Manager at Chelsea Pub, responded to this review, October 30, 2013
Good morning,

Thank you for your message.
Please be reassured that we don't hang up on people when they call.
There was probably a problem with the line.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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