Our experience of the Pantheon was like an extract from a bad sitcom !!
On arrival we were shown to top floor room by sullen youth and no assistance was offered with luggage. The room was dingy and cell like. The floor felt dusty and gritty. Electric sockets were filthy brown. Previous occupant’s food crumbs were on worktop. The shower tray was cracked. Freezer box in fridge was swimming with water. Beds were terrible. The worst one had a huge depression at side. ( and I mean huge) The mattress cover was worn through with big holes. To expect a paying guest to sleep on that bed for two weeks was unbelievable. It looked like it had been picked off a skip. The groove in floor upon which sliding doors to balcony run, was filled with assorted debris and fluff, eg. hairs, crumbs. A hoover would have sorted this out. Obviously I was unable to analyse precisely, but it looked like pubic hairs were in there also. There were many squashed mosquitoes on the walls. Old mismatched wooden chairs on balcony and previous occupents coffee stains on balcony floor. ( pause for breath.....please see photo's)
SO..... we went to reception to complain mainly about the mattress , but also to say that the room didn’t appear to have been cleaned. An English women who I presume was the owner listened to our comments and dismissed them as not being possible (rather condescendingly she kept calling us “ Darling”). Greek manager / husband or whatever jumped up from chair and said “ Too many complaints!!” He said to my husband “You!..come up to room and show me”
My husband went with him back up to room and I waited outside as directed. My husband later told me that after not appearing to take on board what my husband was saying the manager went on to balcony and said “ look at this view, this beautiful view ... what is wrong with this room?” . My husband tapped him on the shoulder to draw his attention back to our actual complaints, whereupon the manager swirled round and exclaimed “ Don’t touch me !... don’t touch me!! and then changed it to “ You tried to push me!”. At this my husband hastily backed away and went out of the room followed by the manager . I heard them approaching down the stairs with the manager saying “ Lies! all your lies about the room.....you tried to push me!”
Now.........I have known my husband for 35 years and if this accusation was true, it revealed a side to my husband’s character I had not been aware of. I looked disbelievingly at the manager, and he glared at me and he said “ Don’t you look at me like that...... I can have you thrown out of this hotel!” I was outraged, and I said to the manager as calmly as I could “Do you want to call the police ?” and the manager replied “ Don’t you be so cheeky!”
On reading this over, I can see that it sounds comical, but believe me it was not. As we were by now standing at the front of the hotel other guests had stood up and were looking over their balconies to see what was going on. Feeling uncomfortable with such a public scene we did what the manager wanted I suppose ( I suspect he may have tried this trick many times), and we shut up and walked away. (If this had happened in the UK I may have called the police about the manager’s false accusations but here with our lack of language skills etc .it probably would have made a bad situation much worse )
We walked down in to the resort to discuss what to do. It would have been expensive to stay in for the evening in the Pantheon. When we first arrived we bought a bottle of water at the bar and it cost 1.80 (the place we had just left in Mastihari charged 50 cents) You really do feel trapped without your own transport. Some reviews mention the frequent shuttle bus service but they are out of date. In fact there are only 3 a day and none at all after six at night. This was July 12 and this had apparently been the case for 2 years. It is an unpleasant 30 minute walk to resort centre on steep bendy unlit road with cars and mopeds passing close and part of the walk in a storm drain.
We decided to leave the next morning. We had already pre- paid for 12 nights and left after 1 ! Yes, the place is cheap, but it was a still a real financial loss to us, BUT WE JUST WANTED OUT!! and there was no other way to salvage our holiday in Kefalos which is a place we have been to many times, and had saved for and looked forward to for a year. These people did not behave like any hotel proprietors I have ever encountered before.
We found alternative spotlessly clean simple and even cheaper rooms down in the resort. We came back up to collect our bags to find that the mattress in our room had been changed and ONE socket that my husband had specifically pointed out as being an example of the filth had been cleaned, but it was too late.... the manager’s behaviour was unforgivable.
We are accustomed to simple greek accommodation and we are not trouble makers .We are both in our fifties and have been to Crete, Kefalonia, Samos, Fourni, Sifnos and Milos..always coming back to Kefalos to chill out on alternate years. We had such a bad and depressing experience at the Pantheon so please take heed, there are so many nicer places to stay there, and because of our experience I would also recommend not dealing with The Pantheon management unless there are witnesses present.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.