I have seen this beautiful Victorian hotel sporadically for the past 10 years, also attended a garden wedding where all the guests could stay in the hotel - a lot of fun! It is clear that the new owners are working non-stop at upgrades and expansions, with an amazing collection of antiques and paintings. The pool has recently been converted into an organic pool and this will take some time to optimize, but the water was lovely and soft. Everybody working there is friendly, proud of their work and very hospitable. I am sad to see these negative comments, because my stay was just lovely.