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“Rude barista.” 1 of 5 stars
Review of Blacksands Cafe

Blacksands Cafe
Bow Street, Raglan, New Zealand
07-825-8588
Website
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Ranked #15 of 17 Restaurants in Raglan
Cuisines: Contemporary
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Queenstown
Senior Reviewer
7 reviews 7 reviews
5 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Rude barista.”
1 of 5 stars Reviewed January 18, 2013 via mobile

Only popped in a for coffee and cake this morning and besides everything else the Asian girl who served my partner was intensely rude. After ordering a takeaway coffee before we left my partner ask for it to be only half filled with water. The girl made it full to the top in a large cup. When my partner asked if she could have another only half filled with water (as she likes strong coffee and thought the girl had maybe misheard her,) the girl just poured half the coffee away and gave it back scowling at us. My partner then had to ask if she could have another made only half topped up with water but full strength, not half a coffee. The girl snatched the coffee from her and threw it at the bin mumbling to herself whilst finely remaking the coffee.

My partner is an award winning barista at one of auckland's top cafes and saw this as not only insulting to her own profession but the epitome of bad customer service. Such rudeness and fuss over one simple takeaway coffee.

    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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75 reviews from our community

Visitor rating
    9
    16
    23
    11
    16
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Sydney
Senior Contributor
28 reviews 28 reviews
12 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Nice place for breakfast”
4 of 5 stars Reviewed January 15, 2013

Nice breakfast menu but pretty pricey. There are cheaper options about the town. Service is good and atmosphere nice.

Visited January 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gisborne, New Zealand
Senior Contributor
29 reviews 29 reviews
23 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Great lunch”
4 of 5 stars Reviewed January 10, 2013

Went there with friends after a day on the beach, prompt service and smoothies are delicious! Food was reasonably good

Visited January 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New Zealand
1 review
“$10panini$6smoothie”
2 of 5 stars Reviewed December 14, 2012

finally acknowledged at the counter by a very unfriendly asian girl who accepted my order of a panini and smoothie to takeaway,rather long wait for panini served on a china plate which was rapidly returned to kitchen and reappeared cut diagonly in half and crammed into a takeaway carton with most of the contents having disgorged from the bread into the carton during its hacking.nice smoothie and different girl who served the order was friendly,unfortunately didn't open the takeaway box till well away from the restaurant,so couldnt return it.have been here once for breakfast several months ago and was happy then - definItely tainted opinion now- LOSE THE UNFRIENDLY STAFF.(newbie at this,have never posted a restaurant review before but very driven to this time!)

  • Visited December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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Raglan, New Zealand
Senior Contributor
38 reviews 38 reviews
13 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“update on blacksands”
3 of 5 stars Reviewed September 30, 2012

previously i had given a not good review according to my last experience, tried it again recently and service much improved and staff more friendly

  • Visited September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
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