Service was very friendly and efficient. I very much enjoyed my stay. Jeruni helped us with an agenda and tour scheduling. Tours were excellent and as described on the resort website, including the helpful hints for what to wear and bring that day. Patrick was excellent for the ATM cave for his enthusiasm and knowledge. Eric was great for our cave tubing, kindly pointed out birds as that was a special interest of mine, and led us through the Belize zoo quickly before dropping us at our pier, he shared many items of interest and culture with us. Alba was our guide for Caracol and shared Mayan stories and local culture. This is like a bed and breakfast due to being in a smaller hotel with family contact and fantastic Belizean home cooking in huge portions (homemade everything including tortillas and pastry/dessert). I hope all the staff knows how great they are and how appreciated. It is a quiet and beautiful resort with open air dining in a large covered patio. I liked that there was room to sit separately in our groups rather than with other travellers allowing everyone to make that choice. I liked the room and patio with hammock and chairs for enjoying birds, plants,animals, and relaxing. It was a duplex cottage (shared wall) but we had no neighbor. I was there 4 nights and did not want to leave. The grounds are within the jungle and there are walks to do to the bird platform, medicinal trees, and down to the river. I highly recommend this resort and hope to visit again.