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“Mixed experience” 3 of 5 stars
Review of Rydges Bell City Hotel & Residences

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Rydges Bell City Hotel & Residences
4.5 of 5 Hotel   |   215 Bell Street, Preston, Darebin, Victoria 3072, Australia   |  
Hotel amenities
Ranked #2 of 3 Hotels in Preston
Canberra
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Mixed experience”
3 of 5 stars Reviewed October 16, 2013

Our recent visit to Rydges Bell City was our second stay as family live nearby and the location is ideal for our purposes. The room rate was very reasonable for Melbourne, in part due to discounts for being a Rydges Priority member and for staying a minimum of 3 nights.

The hotel has been converted from a hospital building and there are some issues with the layout of the rooms, in particular the bathroom which is very small and poorly designed. However, the rest of the Manhattan Studio Room is spacious, the kitchenette adequate and the views magnificent. We have eaten several times in Chill Restaurant and found the staff friendly and the food good and reasonably priced. JDs Diner is less impressive with noisy televisions and ordinary food.

On our first visit to Bell City our sleep was disturbed by traffic noises from Bell St so this time we asked for a room away from the traffic noise which was much quieter. Unfortunately, our sleep was again disturbed, this time by the testing of the loud speaker system at 9am on Friday morning (no mention of this when we checked in) and by inconsiderate guests who had a party on Saturday night of the floor above us. Despite a call to reception the noise continued and only stopped after I personally approached the night staff in my pjs. The hotel offers long stay apartments as well as short-term accommodation and it would seem that some guests view the hotel as a home from home.

In addition to the noise problems, we had issues with the cleanliness of our room. The shower leaked and there was a musty smell in the room due to the damp carpet. There were also inconsistencies in the standards of servicing. Some days our room was spotless but on one occasion it was only partly serviced, the bed unmade and the floor dirty.

Bell City is a huge hotel complex (800+) beds and there seems to be a lack of consistency in service and maintenance which should be addressed if it is to be worthy of its 4 star rating. We will return as it is so convenient and hope some of these issues are addressed for our future visits.

Room Tip: Ask for a room away from Bell St if traffic noise disturbs you.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgrBellCity, Marketing Coordinator at Rydges Bell City Hotel & Residences, responded to this review, October 17, 2013
Hi ZephyrCanberra,


Thank you for taking the time to review your stay with us, we appreciate the time taken. We are pleased to hear that the hotel is meeting your needs in terms of function and location while you visit family in Melbourne. The lack of consistency you experienced with housekeeping is something that we are currently addressing, with additional care taken will also be taken with maintenance to ensure this does not repeat. We are pleased to hear that you are a Priority Guest Rewards member already, and look forward to giving you an exceptional experience next time you stay with us.

Kind Regards,

Hotel Management
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319 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2013

Had to go to Melbourne to work and most of the places I stayed at for under $200 in the surrounding area had been pretty basic. Tried bell city for the first time and was very happily surprised. The room was excellent, very clean and modern and the location is very close to near by restaurants

Stayed April 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhianon D, Marketing Coordinator at Rydges Bell City Hotel & Residences, responded to this review, October 13, 2013
Hi jamie T,

Thank you for taking the time to review your stay, we are so glad that you enjoyed it. We are delighted that you were able to try some of the fantastic restaurants nearby, a few suggestions for your next visit are Estelle, Little Henri and The Moores Head. Looking forward to having you stay with us again.

Kind Regards,

Hotel Managment
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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 10, 2013

Me and my family stayed at this hotel in the 2 bed manhattan room for 6 nights. It was amazingly clean, as described and very child friendly. Because my kids were quite young i preferred the open layout of the beds. The kitchen was clean (includes, stovetop and oven), there was a dishwasher available, and a nice view from our room (room S548). The only let down was the toilet/shower, not for its cleanliness as it was spotless! but for its small size. There is also a 4 level underground car park at very low cost (7$ a day). Overall i would stay here again no doubt. I will recommend this to a small family looking to stay in a room that has all the amenities you can find at home.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhianon D, marke at Rydges Bell City Hotel & Residences, responded to this review, October 13, 2013
Hi gsemaan,

Thank you for taking the time to review your visit, we are so glad that you and your family enjoyed it. Looking forward to having you stay with us again, the resort pool will be great for the little ones in summer.

Kind Regards,

Hotel Managment
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Top Contributor
53 reviews 53 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 7, 2013

Welcoming staff, great service good facilities. Comfortable beds, nice rooms, good place overall.

Catch a tram and within twenty minutes you're in the heart of Melbourne.

Seemed like a few business conferences going on.

Great feel to this place including room service.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgrBellCity, Marketing Coordinator at Rydges Bell City Hotel & Residences, responded to this review, October 8, 2013
Hi DoctorTravel,

Thank you for taking the time to review your stay with us, we are glad you enjoyed it. The Rydges custom made Dream Beds are very comfortable, we agree. Looking forward to having you stay with us again soon.

Kind Regards,

Hotel Management
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Melbourne, Australia
1 review
5 of 5 stars Reviewed October 4, 2013

I enjoyed my stay here. When I first checked in, the front office staff were a bit vague, however as my stay progressed I was impressed by the levels of service provided. I recommend this hotel.......

Room Tip: Opt for a one bedroom manhattan room on the top floor. Very enjoyable and surprisingly a good view.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness

Review collected in partnership with Sunlover Holidays

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgrBellCity, Marketing Coordinator at Rydges Bell City Hotel & Residences, responded to this review, October 6, 2013
Hi RayGee1971,

Thank you for taking the time to review your stay, we are so pleased that you enjoyed your experience. Staying in a one bed Manhattans on the top floor is a great tip, luckily as we aren't in the CBD between other high buildings many of our rooms have great views to the city or Dandenong ranges to enjoy. We look forward to having you stay with us again soon.

Kind Regards,

Hotel Management
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Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 2, 2013

Stayed for 3 nights to go to the AFL grand final and take in the pub/food scene in Melbourne. The room was amazing for the price with floor to ceiling windows and views to the ranges. Super clean and luxurious decore with a very comfortable bed. Restaurant had good food although a touch pricey. Only a 3 min walk to Plenty St to catch the 86 tram to central Melbourne (40 min ride). I had a full cooked breakfast each day at a small cafe next to the tram stop in Plenty St. $12 and delicious. As a Rydges Priority member, I would definitely stay here on my next trip to Melbourne.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhianon D, Marketing Coordinator at Rydges Bell City Hotel & Residences, responded to this review, October 3, 2013
Hi Roscope,

Thank you for a lovely review of your experience at Rydges Bell City, we appreciate the time taken to leave feedback. We look forward to having you stay with us again soon!

Kind Regards,

Hotel Management
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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2013

My Manhattan 1 bedroom apartment was large, clean and in terms of quality of fittings, worth every one of the hotel's 4.5 stars. The bathroom was small and doesn't actually have a bath, but otherwise had everything I needed. Also, it did not steam up when I had a shower, courtesy of the very clever extractor fan that was activated by a movement sensor and then turned itself off a few minutes after I left the room. As far as the shower's water pressure was concerned, while it wasn't Niagara Falls, it was certainly adequate. At night I could hear only a very quiet murmur of traffic noise from the street outside. The hotel is a former hospital and as such is quite a maze, but the signage is excellent so I had no trouble finding my room.
In regard to location, Rydges Bell City is about a 40 minute tram ride from the CBD, which suited me due to what I was planning to do during my stay.
Everyone I dealt with on the staff was lovely, and because I had read the email confirmation of my booking, I knew that I had to use the same credit card when I checked in as I had used to make my reservation.
My only suggestion is that the hotel's reception desk computer be linked to the the one in the restaurant. A guest who is a Priority Rewards member and who dines in the restaurant should not have to tell the restaurant staff that they are a member in order to get the 20% discount.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgrBellCity, Marketing Coordinator at Rydges Bell City Hotel & Residences, responded to this review, October 1, 2013
Hi Chris_Moffat,

Thank you for such a detailed and lovely review of your experience at Rydges Bell City, we appreciate the time taken to leave feedback. Your feedback regarding syncing up the front desk and restaurant in regards to recognising Priority Guest Reward members is a great suggestion, and we will look further into it. We look forward to having you stay with us again soon!

Kind Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Bell City Hotel & Residences

Address: 215 Bell Street, Preston, Darebin, Victoria 3072, Australia
Location: Australia > Victoria > Greater Melbourne > Darebin > Preston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Preston
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Rydges Bell City Hotel & Residences 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
Bell City is a hotel complex like no other. Our accommodation options range from the luxurious and sleek open-plan studios to extremely affordable and comfortable budget rooms with access to extensive resort-style facilities. No matter what your budget, Bell City has you covered. With multiple bars and restaurants on site, Bell City has dining and entertainment options for every occasion. Rydges Hotel & Residences Bell City offers luxurious 4.5 star stylish and spacious Manhattan-style open plan 1 & 2 bed studios. All Rydges Hotel rooms feature the Rydges 'Dream Bed', self-contained kitchenettes, lounge and dining area, LCD TV, Foxtel, high speed internet, and stunning views of Melbourne and surrounds. Location: Bell City is perfectly located for any traveller wanting to explore Melbourne’s fashionable inner north just 20 minutes from the CBD and 15 minutes from Tullamarine airport. Access to the city, major hospitals, universities, and inner suburbs is simple, with tram, train and bus stops all within minutes of the hotel. Jump on the 86 tram for quick access to the fantastic eateries and chic stores of the Smith Street, Gertrude Street and Brunswick Street precincts in Fitzroy, head another couple of stops to the Carlton Gardens and Melbourne Museum, or stay on for the full trip to Etihad Stadium and Docklands. Take the train through the scenic Merri Creek reserve straight to the MCG, or continue on to the city for great shopping and even better coffee in its myriad hidden laneways. High Street’s bars, cafes and boutique stores are within easy reach. Local icons include the hip Northcote Social club and the beautiful art deco Westgarth Cinema. Dine in nearby Lygon Street, boasting the finest coffee and Italian restaurants. ... more   less 
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Also Known As:
Rydges Bell City Hotel And Residences
Bell City Hotel Residences
Bell City Preston
Rydges Bell City Hotel & Residences Preston, Greater Melbourne

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