We were very much looking forward to this much anticipated Christmas catch up dinner. And if we start with the good stuff, the food was good. Now let's review.... The first few minutes was good, attentive staff, wine served, menus brought. After ordering, we waited 75 minutes for our entree. Upon asking where it was, we were told that there was a few large functions upstairs who got their order in before our table. We were one of the first tables to arrive, and all around us people were being served. Tables who arrived after us were on to their mains before our entree had ev en arrived. As a good point, the scallops were excellent as was the sashimi. Mains arrived soon after and one of our party's steak was burnt. Salmon was nice albeit on a strange corn bed and probsbly needed some type of sauce.. We were struggling to find who exactly was our waiter - as we'd had 3 thus far - to get drinks topped up. The back rom itself was stuffy, loud and overly hot. There's an open fireplace in the back room that desperately needs to be cleaned. It was wafting dirty fireplace smell at us all night. To make things worse, I was joined by a crawly friend on the wall next to me (yep cockroach) ... I pointed to it and was noticed by a waiter who promptly grabbed it. Needless to say, we were disappointed. Food ok, service awful and ambiance annoying. Get it together Palace. I wanted a great night and you disappointed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.