First time visit to this restaurant. Groupon voucher, two courses including a glass of wine or soft drink. Six adults and four children (aged 7-11) for Sunday lunch, 15 Sep.
Seated in a separate room with an open door to the corridor for the gents toilets and a view of the overflowing laundry baskets.
Of the four main meat courses on the menu the steak & ale pie and the roast duck were not available, leaving a choice of chicken or beef. The chicken was stringy and a little, as though it had been reheated in the microwave. The beef consisted of two slices; one was fine, the other seemed to be from a different cut and had a peculiar taste, almost like kidney. When this was mentioned to the waitress she insisted they were identical.
Waited 15 minutes with dirty plates on the table, then when they were cleared had to ask for dessert menus when another 10 minutes had gone by. Waited a further 15 minutes before having to ask someone to take the order, when we did he said "I'm not taking orders" and went to find another person. When they did finally take the order the waiter told us each dessert could be served with 'custard, cream, ice-cream or anything' leaving us to wonder what other mystery accompaniment could be on offer. Five minutes later the waiter then came back to say "sorry, we don't have any custard left". When the desserts' arrived the waiter helpfully announced "I don't even know what this is" (it was cheesecake), which varied in size from ok to one that was broken and miniscule.
In summary, poor food and awful service.
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