Stayed here with a group of friends on holiday in September 2013. This review is being made keeping in view the level of expectation one expects from the Bulgari brand.
First the few complaints. Service for food takes more than normal time, not the standard 30 minutes fare in the villas. The check in could have been faster. I have tasted much better and tastier Italian food in many many more hotels and restaurants. The villa in which I stayed did not have the straw slippers which was provided in my friends villa (not that I needed them). The dry fruits provided in two bowls in the living room did not get replaced or removed for five days even after they were opened, same with the sweets in the bedroom. The other villa did not get the dry fruits. The housekeeping can definitely improve as the mini bar never got refilled. They also left an ugly crate of drinking water bottles in the middle if our living room throughout our stay. The above factors did not in any manner effect our stay, but as I mentioned earlier, this review is being made in view of the highest level of expectations from a brand like Bulgari. Another disappointment was our inability to access the beach. The hotel communique said that the beach has been closed because of the rains (surprising) but we later realised that the lift that connects to the beach had been out of order for weeks. Another disappointment was that we requested for a late check out. We left at 8 pm. But this was not accepted and we had to pay for an extra day though we never stayed an extra day.
Now the positives.
The service provided by the butlers were almost impeccable. They walked more than the extra mile for all our needs and demands. The food is good and more to an international palate and not as Balinese as in restaurants and in the street. The breakfast were excellent and no matter what time you walked in, you will get a full breakfast. The spa is perhaps one of the best I have ever been to. The open spa rooms that open into the ocean was truly relaxing. The therapists are amongst the best in the world. The Balinese hot stone massage is a must. The swimming pools are great. All pools are infinity pools including the one in my villa. The ocean cliff villas we stayed in (19 and 11) had magnificent views of the ocean.
Full marks to the butlers. The resort is designed in a very natural environment and the are no signs of noisy modernity like cars and machines. Only golf buggies are used for transportation.
We enjoyed a full roasted suckling piglet for our last meal. Though not part of the menu the chef prepared an extraordinary meal which was out of the world. It was brought down to the villa and the chef was on standby to cut and serve us.
There are some interesting stuff to pick up in the gift shop. I bought a few things which were too big to fit into my suitcase but the butlers got them packed and ready and sealed without any problems. The butlers will do anything for you, from getting you SIM cards, paying your phone bills, hiring a hatch, anything.
All in all, a wonderful holiday. A great place for rest and relaxation and for a honeymoon. I will definitely go again if the opportunity comes. And I also recommend it for all my friends.
The resort is located in a village and the road to the resort is in very poor condition but that is perhaps not the resort's fault. The free gifts at the spa and the wooden toys were a nice touch.
If you are on a honeymoon or on a rest and relaxation holiday, this is the place for you as you are away from it all. The Bose music systems are welcome.
A holiday I will remember of a long time. Thanks Bulgari.