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“Nice all inclusive hotel ” 4 of 5 stars
Review of Decameron San Luis

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Decameron San Luis
3.5 of 5 Resort (All-Inclusive)   |   Km. 15 South Bay, San Luis, San Andres Island, Colombia   |  
Hotel amenities
Ranked #1 of 2 Hotels in San Luis
Level Contributor
120 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Nice all inclusive hotel ”
4 of 5 stars Reviewed November 21, 2013

We spent four nights at this hotel. Chose it because of the good reviews and the good price. We read that all inclusive holidays are popular on the island so we decided to try that. We got a good deal when staying from Sunday to Thursday. Hotel location is nice just next to the beach. There is only a small road between the hotel and the beach. Beach feels private for the hotel and they provide sunbeds for you. You can take the towels the hotel provides to the beach also. The beach is a bit rocky so bring our buy bathing shoes. The room was nothing special but it was ok. Flat-screen tv, air conditioning and the bed was quite ok. The room was quite small. The hotel is very big though with three pools and several bars and restaurants. One buffet style and two a la carte. The bars were a bit boring. Not so much to choose from, maybe around 10 drinks and they were served in paper mugs so it felt a bit cheap. The buffet style restaurant was nothing special. It was usually very crowded and noisy. Food was nothing special. We ate two times in the Pastafary restaurant and that was much nicer. We first thought it was a pasta restaurant but it wasn't. They had different types of food. There the service and the food is very nice. Overall we can recommend it. The location by the beach is nice and although the food and drinks were nothing luxurious it was totally OK for the price we paid.

Stayed November 2013, traveled as a couple
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1,223 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed November 19, 2013

wasn't to sure about San Andres when i was booking but decided to give it a shot.
based on some reviews i decided to stay at Decameron San Luis.

to start off the hotel is not to far from the airport, the scary part was that we took a cab with a guy who had to hot wire is car to start.
we get to the hotel and first impression was where in the world am i?
i knew before i had booked that the hotel is in front of the beach. didnt think it was a real problem but some days there was no traffic on the street, other days it felt to dangerous to cross the street.

check in was confusing as the girl at the front desk did not understand 1 word of english.

got to the room and was in shock to see there were 2 single beds, a very small washroom, a old tv, and most importantly no telephone in the room.

to make a phone call you had to leave your room and go to another side of the resort and pay $2 to use the line then it was about 2.5 per min.

the pools were clean in the morning but by afternoon looked like an army had gone swimming.

the food is nothing to brag about. very simple. the best thing about staying at the decameron was we were able to go to other decamerons to eat. the food varied depending on the decameron. i would say the Aquarium was the best.

back to the beach, lovely. 7 different colors, warm and calm.

nothing to do at this resort passed 10:30 pm

Room Tip: ask for a honeymoon suite
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dallas, Texas, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 7, 2013

Hotel San Luis is away from the city but right on the best beach. The room is nothing to speak of but clean, and everything works but you didn't come here to stay in the room. The food is delicious, drinks all day, service is nice and we had a great time. The snorkel trip on the most beautiful reef and third largest was spectacular. Day trip to another Island (Johnny Cay) was awesome. Great for young families because the 8-12 y.o.'s can roam free, plenty to do while staying safe. Teen agers prefer Decameron Aquarium because it is in town near the stores where all the teenagers hang out.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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La Fortuna de San Carlos, Costa Rica
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 2, 2013

The hotel is average, but the island and the beachfront is amazing. Snorkeling is fantastic even for a beginner. I would come back for another stay without question..The benefit is you get the services of all the Decameron on the island.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed September 17, 2013

Arriving in San Andres was uneventful. Everything in the airport ran smoothly. Upon exiting, our transfer cab was quite dissapointing, an older model sedan with holes in the seats and no air conditioning, which in San Andres is priceless as it's quite hot and humid. My first impression of the island was that it's dated. Though the local government assessses a fee for each tourist entering the island they obviously aren't spending the money to improve infrastructure that would attract tourists as is the case in mexico, cuba or the dominican republic.

Check In- Went smoothly, though they have some odd customs at this hotel, one of which is that they give you a tv remote control which you must return upon check out. You must also rent a lock at $3 per day to make use of the in room safe.

Rooms- Our room though spacious lacked a working air conditioner or in room controls to adjust the temperature. So, we immediately requested a new room to which they moved us after about an hour. This room, which seemed cooler turned out to be deceiving, it obviously wasn't occupied for a day or so, as after the cold air escaped, we suffered the entire night. Though our mattress was comfortable. The next morning I walked around looking for room windows with condensation on them and took a list to the front desk and asked to be moved top one of those suites. They accomodated my request after 3pm that afternoon. This room had a brand new air conditioner with individual controls. Unfortuantely the mattress in this suite turned out to be very old and hard as a rock so our first night in this room was restless. We had them change the mattress in this suite the next day, after multiple complaints they finally did. They tried to convince us to change suites yet again but we refused as we had a fantastic air conditoner.

Issues with the rooms

1. mini fridge- but no mini bar. They provide one bottle of drinking water(1500ml) though you can request more.

2. In room safe- You have to pay $3/day to rent a lock that inserts into the old style lock box safe to make use of it.

3. The suites are not insulated and you can hear all the noise from neighbours, people walking by, and the shows, which run late. It's best to bring a white noise machine. It made a huge difference.

4. The bathrooms are very compact, with just a walk in shower, no tub. Though plenty of hot water from the showers and very good water pressure. You won't find hot water in the sinks, they're both cold for some reason.

5. Housekeeping did a very poor job, each room we stayed in had a variety of hair(s) around the sink, the tub, the floor, on the walls, from different people. It almost seemed as if they wash the floors with a dirty mop and bucket of water and spread the stuff around. They need to use a vacuum first!!! And then a clean mop/water in each room.

6. They provide a towel and hand towel but no wash clothes. They also provide soap, shampoo and conditioner.

7. No umbrealls in the room or available anywhere in the resort. Considering the room blocks are dispersed around the property and the amount of rain this resort gets at certain times, it makes for some very uncmfortable walks to/from breakfast/lunch/dinner etc.

Bar Service- They have about a dozen specialty drinks, which are listed above each bar. They don't really use the blenders, so no frozen drinks here, their take on it, is on the rocks. Regarding alcohol, they don't carry any top shelf brands- at all! Considering how cheap you can buy a litre bottle of alcohol on the island ( Malibu- $8, Smirnoff- $9, Bacardi-$9, and Canadian Club $12) it's completely unacceptable that they don't upgrade their bar offerings. I'm cheap and rarely drink and I'm telling you this is ridiculous on the hotels part. Their simply trying to save a few bucks. Luckily they do serve coke products and their nestea isn't bad either. So it's not all bad. Trying to find cold milk after breakfast is impossible. We had to fill our sons bottles at breakfast every day. Everythign they have after breakfast is hot as in Colombia they mix their coffee half and half and I guess children don't drink milk with their meals.

Restaurants- You have to make reservations at the a la cartes 24 hours in advance.

The Italian/seafood restaurant is ok, I enjoyed both the lasagna and the crispy shrimp. They also have a salad/soup bar where you make your own appetizers. The tuna salad and potatoe salds were excellent and my wife liked the ceviche. We ate here three times and the service was very poor. With them being air conditioned, it makes for comfortable dining.

The japanese restaurant is also air conditioned, and is hald the size of the other. We ate here once and I enjoyed it. It's a set menu, kind of a show cooking menu without the show. They have a wonton type soup, sushi, fried rice. chop suey, and sweet and sour chicken. The service here was excellent, the staff executed the meal perfectly. Hats off to them!

The buffet is the main restaurant, unfortuantely it's not air conditioned which makes for some uncomfortable dining at times.
In the mornings, they have made to order eggs. A variety of cereals, fresh fruit, and some tasty pastries. They attempt to make pancakes and french toast but both are lacking in quality. They lack american style sausage, hashbrowns and toast. They have a limited supply of tasty bacon. No one should have issues finding something to eat at breakfast.
Lunch and dinner are similiar. They have made to order pasta stations, and fry fish/ pork, chicken,and or beef. The quality is so so depending on the cook but you can usually find some meat to eat. Their sides usually include rice cooked a variety of ways a long with a few colombian dishes. Once again a variety of fresh fruits/salads are available. The deserts are very dry compared to american/canadian standards, lacking the butter and or milk that generally go into ours. Though their dinner rolls are pretty good, soft and moist. Overall no one will starve here, their will always be somethign to eat.

Snacks- They have a snack bar that is available inbetween lunch an dinner and late night which serves burgers, pizza, fries, amoung others. It's edible though not made to order to depending on when you arrive the quality will vary. They also have ice cream available at lunch, just one flavour per day, with some toppings which you can add if you like.

The Beach- Or lack their of, it's not like in the picture. A hurrican or tropical storm washed most of it away at some point in the past and ther government and or resort has made no efforts to rehabilitate it. Directly in front of the resort is a small area of sand, which a large area of exposed smoothed coral which runs the entire length of the hotel which is very slippery to walk on. Water shoes are a must for safety purposes!!! Their are slo sea urchines in these waters too. Once you cross that area, their is a sandy bottom and the water is crystal clear and great for snorkeling. It's not a very good beach for children/older disabled people. If you walk to the left of the hotel, to the main area of the san luis beach, their is about a km of prestine sandy beach, with a smooth entry, no rocks, unfortuantely the hotel is not directly located on it and there is no side walk, and with the way people drive in Colombia, it's a hazardous trip to make with children or older people.

Watersports- The hotel offers snorkel and mask, kayaks, wind surfing, one hour per day.

Activities- They have organized activites throughout the day. Both for adults and children but no kids club. Pool tables, tennis court(including balls and rackets) are available and board games for use as well.

Taxi- These guys are interesting. They work in que system. With some of their cars being driving wrecks and others newer who could blame a tourits for wanting to ride in the newer car with a working air conditioner. They will argue with you, saying you can't do that. They also charge based on the number of people in the car and not for the vehicle itself. For example if your driving into town and your in a van, it's $35,000 pesos for 1-4 people, but if you have 5-7 people they want $60,000 pesos for the same trip. They somehow rationalize it to you. The one driver told me they set a system up with the decameron hotel chain where they can charge the tourists staying their these certain fees. This was a HUGE turn off for me.

Golf Carts- You can rent these in front of the hotel and take a drive around the island. In my opinion it's the preferred way to get around. Your in control and you don't have to deal with the lack lustre taxi service on the island. You can safely park anywhere with no issue. They're kind of slow but what's the rush. Plus they're fun to drive. And you can stop at any other decameron resort for a drink or snack or swim if you get tired. They rent for $20,000 pesos per hour or $100,000 per day. Which is about $10 per hour or $50 per day. USD.

Tipping- We tipped a little, though I'm not sure it made a huge difference in the level of service. Many times at restaurants you had to sit and wait for staff to finish talking before they would greet and offer you a drink.

Staff EATING- The staff eats in front of the customers. I did see that they have a designated
dnging room for the staff near the ttennis court but I guess this doe not apply to everyone. I could see the resort manager/assistant manager eating in the buffet as acceptable but no one else. I saw servers taking food for themselves, bar tenders making themselves drinks and or serving fellow employees. The ice cream and snack bar also seemed popoluar with the staff as well. MANAGENMENT- This resort is for paying guests. Your staff should show more discretion is this regard. It's no acceptable that the ice cream/burgers etc run out because your staff gets a craving!!


1.Towels are by card system, so if you lose your towel you have to pay.
2. They use a wrist band system, if you lose yours you have to pay $20 for a replacement.
3. They have one pool open now to 9 pm each night, which is nice but they have't changed the sign. Life guards are stationed at each pool. Though their uniform is lacking.
4. Guests have access to all other decameron resorts, to enjoy a drink, the beach, pool, but if you wish to dine at one of their restaurants, you require reservations 24 hours prior, that includes for lunch. But you can still enjoy the snack bar.

Overall the island has some beautiful clear blue water and abundant sea life that's great for those that love the ocean. But for those that are interested in a fantastic all inclusive vacation, do yourself a favour and go to one of the many resorts in mexico, the dominican or cuba. Many there have kids clubs, room service, mini bars, nicer rooms, beaches, restaurants. This resort/ island is dated and not worth a visit. This island has potential, but the governement and hotels need to invest substantial money to make it a desired destination. For those of you from colombia, you no longer need a visa to travel to mexico. Just a thought. For those of you who do visit this resort, don't forget to stock up on the cheap alcohol, seriously bacardi, malibu, absolute smirnoff, all for under $10 per litre- simply amazing.

Room Tip: Look for condensation on the windows for a room with a good working air conditioner.
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  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 3, 2013

The hotel is really good, it has several pools for the whole family, plus the buffet restaurant, plus the japanese restaurant, plus the entertainment area, plus the disco, plus the cabin phones, plus the computers with internet access (pay service)...besides it also have a tourist office in the lobby, and last but not less the staff is very friendly and kindly.
The beach in front the hotel is one of the betters of the island and due to the hotel´s location is almost private for the hotel´s guests,plus the possibility to have you own beach chair, if there is not a the place you can ask the hotel staff and that all... you can enjoy the sun, the sea and they even give you a towel.
Every night there are activities that include singers, theater, dancing, ect, for kids and later for adults, it is just the perfect plan... and it is everything include!! yes.. food, snacks, drinks (with or without liquor) and even ice cream after the lunch.
The room was ok, the food as well.. anyway if i come back to this wonderful island for sure i´ll come back to this hotel

Room Tip: Rooms with sea view are not good for rest and sleep, they are just next to the "every night dis...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Buenos Aires, Argentina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 5, 2013

The staff were really great, we enjoyed the shows at night and had a wonderful time.
Eventhough the hotel is far away from the city center, the beach is fantastic. The hotel offers different tours which are all at very convenient prices. Also, you can take the bus to go to "Rocky Key" which is another beach resort that belongs to Decameron. You can spend the whole day there and have lunch. Although this is the farthest hotel from the center, the taxi and bus rates are cheap. I recommend taking the JOHNNY KEY excursion, it's the best!
There are also 3 swimming pools in the hotel and our room was quite fine, we didn't have any issues with it.
I think that in this hotel you find a friendly atmosphere that maybe you won't find anywhere else!

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Additional Information about Decameron San Luis

Address: Km. 15 South Bay, San Luis, San Andres Island, Colombia
Location: Colombia > San Andres and Providencia Department > San Andres Island > San Luis
Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in San Luis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Decameron San Luis 3.5*
Number of rooms: 234
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Also Known As:
Decameron San Luis Hotel San Andres Island
Decameron San Luis Andres Island

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