Stayed in this hotel on a recent coach trip. The hotel was clean, warm and reception staff very good. The breakfast was also lovely but what a let down the evening meal was. We were put into a cold conservatory with no tablecloths or any form of Christmas decoration (and this was meant to be a Christmas trip) but this was nothing compared to the awful service. For most of the evening we had one waiter who was from an agency with no waiting experience (although he did his best and was very friendly and obliging) and the food on the first night was nearly cold and tasteless and on the second night my daughter had the duck which was raw and inedible. We couldn't complain as there was no one to complain to and we just gave up and went to bed. When we did complain we were told they had Christmas parties in but as they knew this and knew we were coming I feel this was no excuse for being treated as second class and they should have made adequate arrangements for enough staff!
- Official Description (provided by the hotel):
- The pretty Kent countryside welcomes you to Holiday Inn Maidstone-Sevenoaks, located just off junction 2A of the M26 motorway. Close to the M20 and the village of Wrotham Heath, 40-min drive from Channel Tunnel, 32 miles from London Gatwick Airport and only 2 miles from Borough Green train station. Visit Brands Hatch for motor-racing events in 15 minutes, Leeds Castle, London Golf Club, Hop Farm Family Park and King’s Hill Business Park. ... more less
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- Also Known As:
- Holiday Inn Maidstone - Sevenoaks Hotel Wrotham Heath
- Holiday Inn Sevenoaks
- Sevenoaks Holiday Inn
- Holiday Inn Maidstone - Sevenoaks Wrotham Heath, Sevenoaks District, Kent