Staying here for two nights, the first evening I had a meal in the restaurant which was very nice. Service good. Second night I decided to order a room service. Burger, Chips and a side salat, nothing difficult. The guy on the phone told me it can take up to an hour I was ok with that. After an hour still no meal. Called room service call got diverted to reception. The girl told me she will ask and I should stay on line. After 20 seconds I got diverted back to the room service number and nobody obviously picked up the phone again. So I called reception and the same girl promised me this time to go to kitchen and ask calling me back. After 15 minutes and no call I went to reception. The girl I was taking to over the phone told me she didn't have the time to speak to kitchen or calling me back. So I asked her what she thinks is so difficult about a burger and chips to prepare. She explained to me that they have been very busy with the restaurant. At the same time the course facilitator turned up and as her over heard my complain he told me they have been in the restaurant which hasn't been busy at all and they left as after 90 minutes they still were waiting for the main course. What a bad experience. How can you behind the reception and lying to your customers. There was efidence that the restaurant wasn't busy, she just made up the story. The hotel is not that big that you can't see from the reception what's going on..... My meal did arrive on my room eventually, was ok but I didn't enjoy it. More the pint of bitter i also ordered as I needed a drink to get me over this redicolus experience.
So try to avoid Room Service
- Official Description (provided by the hotel):
- The pretty Kent countryside welcomes you to Holiday Inn Maidstone-Sevenoaks, located just off junction 2A of the M26 motorway. Close to the M20 and the village of Wrotham Heath, 40-min drive from Channel Tunnel, 32 miles from London Gatwick Airport and only 2 miles from Borough Green train station. Visit Brands Hatch for motor-racing events in 15 minutes, Leeds Castle, London Golf Club, Hop Farm Family Park and King’s Hill Business Park. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, IHG, Priceline, Orbitz, Tingo, BookIt.com, BookingOdigeoWL, getaroom.com, Expedia, Venere, Agoda and Otel so you can book your Holiday Inn Maidstone - Sevenoaks reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Maidstone - Sevenoaks Hotel Wrotham Heath
- Holiday Inn Sevenoaks
- Sevenoaks Holiday Inn
- Holiday Inn Maidstone - Sevenoaks Wrotham Heath, Sevenoaks District, Kent