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“poor service” 2 of 5 stars
Review of Empire Hotel

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Empire Hotel
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1 Pushkin str, Kutaisi, Georgia   |  
Hotel amenities
Ranked #20 of 40 Kutaisi B&B and Inns
London, United Kingdom
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“poor service”
2 of 5 stars Reviewed June 5, 2013

The only advantage of this hotel is location, but overall is not enough. For the price of GEL120 per night you would expect a good standard, but room smelled with cigarettes (it's not allowed to smoke inside) and in bathroom there was dampness and mould on the walls. But the biggest disappointment was miserable breakfast, just petit fromage and a roll, even no coffee or tea. Staff was not able to explain this situation, it was impossible to communicate with them (in English or Russian).
So never again in this place!

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed May 4, 2013

It appears as an old grand hotel, with air conditioning and large clean rooms, but the service is simply NOT existent, at the reception the polite girls don't know anything about their own town, nor about the transport system, They offer free internet but a simply ridiculous breakfast, some customer has carried their own food! The location is great and all in all for sleeping only is not that bad, but it's a pity that such a structure is managed that way.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olgha D, Guest Relations Manager at Empire Hotel, responded to this review, June 12, 2013
On behalf of Hotel Empire, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel.
Thank you for sparing your time in completing our Feedback Form and bringing this matter to our attention and we sincerely hope that you will have no further cause for any complaint in our service and hope you are satisfied with the corrective action taken by us. Your comments will help us serve you and all our guest better in the future.
We apologies for the annoyance/inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable.

We look forward to your continued patronage and wish you the best in your business and personal endeavors
If you have any clarification please don’t hesitate to call us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Empire Hotel

Address: 1 Pushkin str, Kutaisi, Georgia
Location: Georgia > Imereti Region > Kutaisi
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #20 of 40 B&Bs / Inns in Kutaisi
Price Range (Based on Average Rates): $
Number of rooms: 25
Official Description (provided by the hotel):
The Empire Hotel is located in one of the most beautiful, picturesque districts of Kutaisi, near the city centre. The hotel enjoys quiet, calm environment and wonderfull views over park and river. A pleasant, friendly and comfortable atmosphere awaits here for you along with high class services and acceptable prices. ... more   less 

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