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Botanic garden

Botanic Garden with swimming pool
Botanic Garden with swimming pool
Botanic Garden with swimming pool
A map of the penthouses
Botanic Garden
The penthouse (interior)
The penthouse (interior)
Condo/Apartment – 
3 Bedrooms, 3 Bathrooms, Sleeps 6

Reviews from our community

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Reviews from our community

Date | Rating
  • English first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Apartment was dirty on arrival”
3 of 5 stars Reviewed August 31, 2011 for a stay in June 2011
people found this review helpful

I arranged a tai though Theo with turkey Holiday Rentals as i was arriving late at night and alone as my husband was joining me the following day. (an overpriced taxi also) I was under the impression that the driver he sent would have keys but i was wrong

When i arrvied at the apartment there was no body on security and i had to wait almost 45 minutes until someone arrived and let us in the apartment block. I was not impressed as i was tired. The apartment was very dusty and not clean, toiletries left from previous occupant etc and you could write your name in the dust on the tables and floor. bed were not made as i was not sure if the sheets that were left crumped on the bed were clean or not - so i was cleaning and washing sheet all night. When we departed the manager said she nned to know our arrival date as this was not in the book - not surprised that i dont think they knew we were coming was the reason it was not clean - I did email Theo on return but no compensation offered . I met other people that have apartments here and seen them and they are very nice the place is nice just not this apartment . The food here is good and the family that run the bar/restaurant are very helpful - the mini bus service was not available the first week fo some reason and the indoor pool closed

4 of 5 stars How easy was it to book the property? 1 of 5 stars How easy was key pickup/access to the property?
3 of 5 stars Overall condition of the property 3 of 5 stars Bedding & mattresses
3 of 5 stars Kitchen & utensils 1 of 5 stars Bathroom cleanliness
3 of 5 stars Other facilities & amenities 2 of 5 stars Service
Liked best: Location for us as near where we wanted to be
Liked least: the state of the apartmnet on arriavl :-(
Traveling group: With Spouse/Partner
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway Families with young children
Large groups
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Nov 8, 2011
Although we had over 15 tenants staying in our house during this season (2011) we never received any other complaints about the cleaning of the apartment. Nevertheless we’ve emphasized with the management of Botanic Gardens that the houses should be impeccable at arrival of our guests in order to avoid any future complaints.

As for the key-handling we can only say that the reception isn’t manned all night long. Therefore we arranged that the keys can be obtained at the security service in case of an arrival in the middle of the night. The man running the security service however has to do his job and it might be possible that he’s performing his security check in the resort the moment guests are arriving at Botanic Gardens. But again, this might only happen in case of an arrival in the middle of the night. Besides this we’re now providing the management of Botanic Gardens with weekly overviews containing the name, arrival- and departure time of our guests.

As a whole it must have been an agreeable stay regarding the fact we’ve been asked to make an offer for a four week stay in 2012.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Turkey H
Speaks English, German, Dutch
Listed since : Jul 2008
Response Rate: 92 %
Response Time: Within a few hours
Calendar Updated: 3 days ago
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