If you are seeking enviroment and services on level of 4* hotel, choose another one hotel. This hotel is absolutely not able provide it. The hotel is composed of reconstructed block of flats with a relatively tasteful extension, where common areas, restaurant and wellness are situated. This structure is apparently the limiting factor - some things just are not enough capacity - 1 small elevator, inadequate parking lot, surprising lack of chairs in aquacentre, or too small reception desk. This hotel cold be maybe respectable 3* - if not be "non-european" behavior of staff in aquacentrum - see below.
The room clearly define that hotel could be maximum 3*. There is gap around the entrance door on all sides - you got only 1 plain room key (card entrance system is not implemented). The room is realy tiny - lack of storage space - and design is strange. The room has tiny balcon. There is no air-condition or ventilation system in the room (it must be hell to stay here during the summer). Although we had non-smoking room (travel with baby) we could smell still the smoke. It is mystery, how it is possible that hotel is not equiped by fire-alarm system. Bathroom is very cheaply equiped and design is strange. There is cold in the bathroom in the evening (and now way how to heat) and too hot in the room during the day (even our stay was in turn of winter and spring). There was very dry air - horrible to sleep there - moreover beds are very old and matress too used. There is modern tv, avarage filled mini-bar (but unconnected), realy historical hairdryer and safe in the room.
The breakfast is tragedy. Choice as poor as possible! Simply nothing to eat! Even if you need cup for coffee you must ask the waiter. Indeed - coffee is only one thing what is on good level on the breakfast. Powder juice with terrible taste, no ham, cheapest cheese and sausages - this is realy not 4* hotel. There is not any dark or wholemeal bread. Breakfast end directly at 10,00am - also during weekend (and our stay was during time shift).
However the restaurant is not bad overall. The waiter could be faster during dinners, but was willing, very attentive, kind and good behavior. Cusine is great - compliment to the chef. The restaurant - dinners - is the best part of all hotel.
Aquacenter is on the other side - it is the bummer of hotel! Access (and exit) through the embarrassing door with bell. Design of aquacenter is nice but everything is tiny - lack of chairs is frustrating. The aquacenter probably not serve only hotel guests and thats way you are everywhere surrounded - in pool, whirlpool, sauna, steam cabin. But what is worse - it is not absolutely clean here - unlike the rest of hotel. As a hotel guest you can lend towel only sometimes and on special request.
At the bar of aquacenter is in the morning cleaning lady. You can 't buy any drink because she refuse - you have to wait until it comes masseuse. Then when masseuse come - you can 't again order anything, because she place tag "Bar is out of order" - and she unscrupulous refuse you, that bar will be opened after one hour. But not after 1 hour! But not even in the evening! In the evening the lady refused me unscrupulously again - because she has much work and I must see the tag "Bar out of order"!
In this hotel I will never come again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.