I arrived just on 8pm to find reception had closed. I had received a message advising me to walk around the back through the car park to get to a safe box and retrieve my keys. I didn't like walking at night in an unfamiliar place. I don't see why the safety box can't be at the front of the hotel entrance. Unfortunately the pin code they advised I needed to use was not working. I was worried obviously as how was to access the room. After a long flight I wasn't happy. Thankfully someone came out for a smoke and let me in. I found a staff member who advised I must be putting in the wrong code. No! as a matter of fact, the reception person unfortunately keyed in the wrong code in the first place! As I was on a business trip, I just wanted to get in the room and grab a bite to eat. But there were no restaurants or shops near the hotel that I could see and I was starving but by this stage but I felt uncomfortable to walk out anywhere on my own at night having never been to this part of Perth prior. Perhaps some takeaway delivery brochures would be beneficial for Late arrivals and a contact number if you can't access the key box due to reception entering the wrong code. On a positive note, friendly staff in the morning.
- Official Description (provided by the hotel):
- The Joondalup City Hotel is a brand new independently owned boutique hotel, nestling on a tree lined boulevard in the City Centre North of Joondalup, the capital of the Northern Suburbs of Perth, Western Australia. Our stylish, modern design hosts 35 bedrooms and suites, with levels of comfort which will satisfy the tastes and needs of travelers and visitors to Western Australia. With professional and friendly staff, our 5-star attitude and 3-star pricing ensures a pleasurable and affordable experience. ... more less
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