We have been to this lodge twice & enjoyed every minute of it regardless of reading the reviews on the site with some being very concerning about the level of customer service the guests were greeted with. We to date, had never had a problem with the owner who was known to be quite rude & abrupt. Yes she appeared to be a bit of a straight shooter but all in all, we were there for the experience, the accommodation being so secluded & all. But this morning, we experienced the 'wrath' of the owner of Hidden Valley after providing feedback on a disappointing night's stay due to the air conditioner being faulty in that it sounded throughout the night / early hours of the morning like a lawnmower was going to town & leaking all over the place along with no hand soap provided & coffee cups with hairline fractures in them & the coffee seeping through. Well, I was not expecting the response I received which was & I quote "you are speaking with the owner & we are a small resort, we do not have time to sit outside your door waiting for something to go wrong then come & fix it" besides you should have rang me at 1am in the morning & I would have come & turned your air conditioner up to 23 as it's known all over Western Australia at the moment with the heat that you should only have it set on 23, no less or the air conditioners will freeze up, become noisy & start to leak! I'm sorry, we have many split system units at home & can set them on 21 with no problems & I'd never heard of such a thing but she proceeded to say there are big signs in the lodge stating do not put your air con on any less than 23. We had in fact had it on 22/23 throughout the night but there certainly were no signs, but the very unpleasant owner disagreed basically calling me a liar & that it was our fault we didn't walk through the dark & bush to reception to read with no light, the mobile number for emergencies on the door! All I wanted to do was provide feedback in that we normally have never had a problem but this time, it was an awful experience. Our son passed away last year & this was the first night we had spent on our own, we were so much looking forward to it as I tried to tell her, she had no remorse, no apology but went on the attack in such a rude manner I drove home in tears. Never again will we return to Hidden Valley Pickering Brook & I highly recommend nobody does unless you enjoy horrific customer service.
- Also Known As:
- Hidden Valley Eco Lodges And Day Hotel
- Hidden Valley Eco Lodges And Day Hotel Pickering Brook