The hotel is also known as the Kwan-Park Sports Complex and as its name implies concentrates mainly on winter sports with a ski lift on the roof being the start of one of the runs. If you are staying here during the winter, I’m sure all would be fine as the hotel facilities are geared towards this. However if your intending to stay outside of the ski season or not wanting to ski and just looking for a hotel in Kaluga, then think again before booking this hotel.
The access road to the hotel is absolutely dreadful, not only is it full of holes which cars have to drive around, but if you wish to walk, then think again as the road is extremely dirty and very unpleasant. Being a ski resort the hotel is also out of town, so if your looking for city based activities then best go elsewhere.
The hotel itself is only just ok, the public areas are a little dated and in places worn and needing attention. There are two lifts to the upper floors, but when I was there only one was working. Breakfast is buffet style and adequate with plenty of choice, except for yoghurt which I didn't see the whole time I was there. Rooms are large by western hotel standards but like elsewhere in the hotel, generally dated and in need of modernization. One other problem encountered was unfortunately typical for Russia, and that was the general attitude to customer service. Although the staff always did as asked, it was always done with a long face and never with a smile. Training of hotel staff still has a long way to go, so if staying here don't expect more than is absolutely necessary from the staff.
Overall if here in the winter for skiing, I'm sure the hotel would be a different place, but staying as I did out of the skiing season, then don't expect more than the minimum and best look elsewhere.
- Official Description (provided by the hotel):
- Hotel "Kwan" - is a unique in its kind architectural structure, located on the right bank of the Oka River in the 10-minute drive from the city center. In wintertime the main ski slope of the ski resort takes its beginning from the very roof of the hotel. In 2009, 2010 and 2011 the decision of the Union ski industry announced sports complex "Kwan" as the winner in nomination "Best ski-resort" among more than 100 ski resorts organizations. In 2012, in the annual competition among stakeholders of tourism industry "The best organization of tourism industry in the Kaluga region", organized by the Ministry of Tourism of the Kaluga region, the hotel "Kwan" won the nomination "The best hotel." The hotel has 71 comfortable guest rooms, 61 rooms of category "Standard", 7 "Luxe" rooms and 3 "Suites». Each room is equipped with refrigerator, TV, telephone, mini-bar, hair dryer, make-up kit for the bathroom, free Wi-Fi internet access and a safe. The price for accommodation includes"buffet" breakfast. From 2013 on the territory of "Kwan" for visitors opened a modern two-story Guest House with a beautiful views of the floodplain of the river Oka. The house offers guests a sauna, swimming pool, fireplace, kitchen, 4 bedrooms, living room and 2 bathrooms. On the ground floor there is a restaurant for 250 seats. The restaurant operates for banquet services. From 12.00 to 24.00 in wintertime for guests operates a cafe on the slopes. Here you can have a quick snack with sandwiches as well as have a full meal with dishes from barbecue menu and main menu. From May till September we are glad to welcome our guests in our summer terrace, which offers a unique view of the city and the floodplain of the Oka River. For hotel guests who are traveling by private car secure parking lot is available. All rooms of the hotel are non-smoking. Check-in time - 14:00, check-out - 12.00 ... more less
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