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“An ok hotel if skiing, but otherwise don't expect much.” 2 of 5 stars
Review of Kwan Ski Resort

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Kwan Ski Resort
4.0 of 5 Hotel   |   1, lit. V, Tramplinnaya street, Kaluga 248000, Russia   |  
Hotel amenities
Ranked #5 of 11 Hotels in Kaluga
A Manchester Man
Top Contributor
57 reviews 57 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
44 helpful votes 44 helpful votes
“An ok hotel if skiing, but otherwise don't expect much.”
2 of 5 stars Reviewed April 2, 2014

The hotel is also known as the Kwan-Park Sports Complex and as its name implies concentrates mainly on winter sports with a ski lift on the roof being the start of one of the runs. If you are staying here during the winter, I’m sure all would be fine as the hotel facilities are geared towards this. However if your intending to stay outside of the ski season or not wanting to ski and just looking for a hotel in Kaluga, then think again before booking this hotel.

The access road to the hotel is absolutely dreadful, not only is it full of holes which cars have to drive around, but if you wish to walk, then think again as the road is extremely dirty and very unpleasant. Being a ski resort the hotel is also out of town, so if your looking for city based activities then best go elsewhere.

The hotel itself is only just ok, the public areas are a little dated and in places worn and needing attention. There are two lifts to the upper floors, but when I was there only one was working. Breakfast is buffet style and adequate with plenty of choice, except for yoghurt which I didn't see the whole time I was there. Rooms are large by western hotel standards but like elsewhere in the hotel, generally dated and in need of modernization. One other problem encountered was unfortunately typical for Russia, and that was the general attitude to customer service. Although the staff always did as asked, it was always done with a long face and never with a smile. Training of hotel staff still has a long way to go, so if staying here don't expect more than is absolutely necessary from the staff.

Overall if here in the winter for skiing, I'm sure the hotel would be a different place, but staying as I did out of the skiing season, then don't expect more than the minimum and best look elsewhere.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valeria A, Менеджер по связям с общественностью at Kwan Ski Resort, responded to this review, April 10, 2014
Dear guest,

We thank You for Your kind review about “Kwan” complex. Please accept our sincerest apologies that we were unable to satisfy your needs during your recent visit.
The new road was set to work last Autumn and we made directory indexes for this road but in case of using navigator You may not to find the new way.
Also we are repairing our hotel property and refreshing the hotel in whole.
Concerning the buffet breakfast we are going to widen a range of yoghurts.
We apologies for technical problems with elevator. It is not a constant situation but sometimes there are problems with the technical details that we cannot forecast.
Also thank You for Your comment about our staff attitude. We took a point of Your mind and we are training our attendants so I hope You will see the alterations in our complex.
Dear guest, we look forward to welcoming you back again soon.
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61 reviews from our community

Traveler rating
    22
    25
    7
    5
    2
See reviews for
15
11
Solo
0
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Moscow, Russia
1 review
4 of 5 stars Reviewed June 7, 2013

Loved the hotel, its architecture, location and the very idea of ​​a ski slope from the roof of the hotel. Be sure to come to rest in the winter and go skiing. Great restaurant, abundant and tasty breakfasts. Like the summer terrace, especially in the evenings you can sit there with a cup of coffee and enjoy exceptional views of the Oka River.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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Valeria A, Manager at Kwan Ski Resort, responded to this review, June 10, 2013
Thank you for taking the time to post on Trip Advisor and for choosing to stay with us. We are very happy that you enjoyed your stay. We hope to see you again!
Kind regards, Kwan
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Hamburg, Germany
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 27, 2013

This hotel is spezialized in winter sports. But I, by myself was there for a business trip outside the winter season.

The hotel is clean and despide of the location in an suburban area I feld save. The gave me a HUGE room but indise the room there were only a few furinitures - what a dissipation of space... .

In the TV on my room there were only russian programs nothing in english, french, german,... language.

At the evening I had the idea to go to the spa: The gym was perfect and provided with very good equipment! After my workout I wanted to go inside the sauna but they told me that it´s only open from 10 am to 3 pm. I can´t understand this stategy because after a hard working day it would be perfect to relex...

But really horrible was the restaurant. First they gave me and my business partner warm beer and after it the (good looking) main course came to our table. We notices that it wasn´t fresh (only heated up) and the taste was i little but "unusual". So in the same night we (my business partner and me) felt sick for two days. This is no funny when you´re sitting in a car driving to the airport or when you´re flying for a few hours...

For sure I will never come back!!!

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valeria A, Manager at Kwan Ski Resort, responded to this review, May 30, 2013
Dear Mr. Gordon S!

Thank You for Your review.
We are glad that You find our hotel safe and clean.
We are sorry that You did not have an opportunity to visit swimming pool. That day we had water aerobics class in the fitness center so gym visitors could not go to swim.

We apologize for food quality and Your and Your colleague sickness.
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Moscow, Russia
2 reviews
4 of 5 stars Reviewed May 17, 2013

Nice alpine ski resort with slope starting from hotel's roof. Not enough qualified personnel. Suitable for car travellers only due to location. Perfect ski rental and service. Picturesque localities. Professional instructors.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valeria A, Manager at Kwan Ski Resort, responded to this review, May 22, 2013
Thank you for taking the time to post on Trip Advisor and for choosing to stay with us. We are very happy that you enjoyed your stay and the location of the hotel.
Kind regards, Kwan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kwan Ski Resort

Address: 1, lit. V, Tramplinnaya street, Kaluga 248000, Russia
Location: Russia > Central Russia > Kaluga Oblast > Kaluga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #5 of 11 Hotels in Kaluga
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kwan Ski Resort 4*
Number of rooms: 71
Official Description (provided by the hotel):
Hotel "Kwan" - is a unique in its kind architectural structure, located on the right bank of the Oka River in the 10-minute drive from the city center. In wintertime the main ski slope of the ski resort takes its beginning from the very roof of the hotel. In 2009, 2010 and 2011 the decision of the Union ski industry announced sports complex "Kwan" as the winner in nomination "Best ski-resort" among more than 100 ski resorts organizations. In 2012, in the annual competition among stakeholders of tourism industry "The best organization of tourism industry in the Kaluga region", organized by the Ministry of Tourism of the Kaluga region, the hotel "Kwan" won the nomination "The best hotel." The hotel has 71 comfortable guest rooms, 61 rooms of category "Standard", 7 "Luxe" rooms and 3 "Suites». Each room is equipped with refrigerator, TV, telephone, mini-bar, hair dryer, make-up kit for the bathroom, free Wi-Fi internet access and a safe. The price for accommodation includes"buffet" breakfast. From 2013 on the territory of "Kwan" for visitors opened a modern two-story Guest House with a beautiful views of the floodplain of the river Oka. The house offers guests a sauna, swimming pool, fireplace, kitchen, 4 bedrooms, living room and 2 bathrooms. On the ground floor there is a restaurant for 250 seats. The restaurant operates for banquet services. From 12.00 to 24.00 in wintertime for guests operates a cafe on the slopes. Here you can have a quick snack with sandwiches as well as have a full meal with dishes from barbecue menu and main menu. From May till September we are glad to welcome our guests in our summer terrace, which offers a unique view of the city and the floodplain of the Oka River. For hotel guests who are traveling by private car secure parking lot is available. All rooms of the hotel are non-smoking. Check-in time - 14:00, check-out - 12.00 ... more   less 
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