My husband and I recently stayed at this hotel for 3 nights as we wanted to visit some of the National Trust properties in this area. The Hotel is in a nice rural location, feels very welcoming and the staff were excellent. Nothing was too much trouble... but, there was very little atmosphere unless you were there on business, as most of the guests consisted of groups of business people on their laptops, or huddled in groups discussing the day's business. The rooms looked very nice when we viewed them online, and we were told they had all been refurbished last year. Our room unfortunately was very small and right next to the kitchens with an extractor fan buzzing all night and most of the day, also we were awoken at 5.45am by people walking on creaking floorboards above and a T.V. blaring out. There was constant slamming of doors as well, and then we worked out that we were also underneath the dining room where staff were obviously setting up for breakfast.
We asked if we could be moved to another room, but were told they were fully booked. We wondered where all these people went during the evening as there were not that many people dining. We were using our Tesco vouchers for this break away and wondered if that was the reason we were not able to move rooms as the "Tesco allocation" was full. Now we paid £80 per night for bed and breakfast for 3 nights, (£240 in total) but on checking out there was a mistake with our bill and the room and breakfast had been added by mistake (we had already paid prior to our stay), and we noticed the room rate normally would have been £32.00 per night. We felt very annoyed by this.
This is totally Tesco's fault I think, but it does leave a bad taste in the mouth. We won't be using Tesco vouchers for trips away in future!
As I previously said, the hotel overall is lovely, the staff are excellent and we had the best English breakfast ever, but it didn't feel as relaxing as it should have as there were too many business people, a group of Gas Board engineers and various other people obviously there on business. We felt rather like outsiders.
Over all we would stay here again but as independent travellers, making our own booking then perhaps we would get a better room. Incidentally, we are Best Western Reward customers and as such should have been entitled to a free room upgrade, which also rankled as we have always been afforded one in the past at other hotels.
- Official Description (provided by the hotel):
- BEST WESTERN PLUS Manor House Hotel is close to Stoke-on-Trent and Crewe and is set in countryside near the M6 motorway on the borders of Staffordshire and Cheshire. Our 57-bedroom hotel was awarded Highly Commended Large Hotel of the Year at both the Staffordshire and Cheshire Tourism Awards in 2014. All bedrooms are recently refurbished and have Apple-device docking station, free Wi-Fi and flat screen digital television with Freeview. The hotel's public areas were stylishly renovated in 2014, including sensitive renovations to the Ostler Restaurant and Stables Bar & Grill both of which are located in the 17th century farmhouse at the heart of the hotel and which provide a choice of dining locations and menus. The heated swimming pool and Sauna is free to use for residents. Wi-Fi is free throughout the hotel and we provide free on-site parking for up to 110 cars. ... more less
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- Also Known As:
- Best Western Manor Hotel
- Stoke-On-Trent Best Western
- Best Western Stoke On Trent
- BEST WESTERN PLUS Manor House Hotel Alsager, England