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“Lovely experience, but complete con on the photos” 2 of 5 stars
Review of Dolphin Cove Negril

Dolphin Cove Negril
Lucea, Lucea, Jamaica
+1 876-974-5335
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$64*
and up
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Owner description: In a natural lagoon, set in the warm waters of the Caribbean Sea, surrounded by the lush beauty of Jamaica's flora, Humans, Dolphins, and sharks become friends at Jamaica's # 1 attraction, Dolphin Cove. We offer snorkelling with stingrays, a jungle trek, Tropical birds at our own aviary and many more things to help you enjoy your entire day.
Sutton Coldfield, United Kingdom
Senior Contributor
39 reviews 39 reviews
5 attraction reviews
Reviews in 30 cities Reviews in 30 cities
64 helpful votes 64 helpful votes
“Lovely experience, but complete con on the photos”
2 of 5 stars Reviewed January 15, 2014

There are 2 Dolphin Coves in Jamaica. The main one is in Ocho Rios on the North East of the island and the one we visited is in Lucea near Negril on the North West of the island. We paid in advance (because we were led to believe places were very limited – this is not true) through Thompson for the encounter programme for my wife and the swim programme for myself. At our welcome talk, our holiday rep told us we could get a free upgrade if we purchased Dolphin Cove tickets. She was able to get an upgrade for me to the ultimate swim but couldn’t get a refund down to the ‘entrance’ price for my wife. Entrance to Dolphin Cove allows you to watch the shark show and stroke a sting ray, but nothing else. There is nothing else to do at Dolphin Cove so it’s all about which programme you choose. The ‘encounter’ programme includes stroking the Dolphins, watching them dance for you and sing for you and having a kiss with a Dolphin. The ‘swim’ programme includes all of the above plus you swim with a Dolphin on its back while you hold on to its dorsal fins – this lasts about 7-8 seconds. The ‘ultimate’ programme includes everything from the ‘encounter’ programme plus you swim with 2 dolphins holding onto their fins and then 2 dolphins lift you on your feet and project you across the sea. Both of these ‘swims’ last about 7-8 seconds. The ultimate swim did NOT include the dorsal fin swim with one dolphin. Swimming with dolphins is on many people’s bucket list and it certainly is something to try – we were both very pleased that we did this and enjoyed every second of it, although very short. Other reviews have mentioned the problem of photographs. You are NOT allowed to use your own cameras and they will not let your partner watch you so the only memories you can take away are those in your head or those you pay for. This is nothing less than extortion and blackmail. Basically, you have to pay if you want the video or photos. The cheapest package is $59 which is for the video and 2 prints for the ‘encounter’ programme. This price is then $69 for the other programmes. To have all digital prints and the video costs over $100. Please bear these additional costs in mind before you go and decide whether you want to pay the extra costs or budget for it in your total price. These prices are not advertised on the website and the sales pitch at the hotel does not mention additional costs of photos. Annoyingly, because we did separate programmes, we would have had to buy 2 separate videos if we wanted them. Had we done the same programme then we could have had one single video because you see everybody on your programme. I tried to reason with the sales person but she was very inflexible and unwilling to help us out. We ended up paying $33 to take away one photograph each. Despite this, the Dolphin trainers were very friendly and showed us clearly what to do with good instructions. Following the Dolphin encounter or swim, we then watched a ‘shark’ show which was actually 5 entertainers dressed as pirates performing a chant. We briefly saw 2 nurse sharks being held before being told that it would cost $55 each to hold the nurse sharks ourselves. The sharks are NOT included in the entrance price – the website is misleading regarding this. Finally we were shown a stingray which we were allowed to stroke. We were not allowed to hold it though, unlike at Stingray City in Antigua where you get to hold the stingray. They did at least let us take photographs at this point. It was a worthwhile experience but it was marred by the additional costs imposed upon us for photographs and the inflexibility of the sales lady who refused to let us have both videos for the single price because we had done different programmes. You will enjoy this experience if you take part, but go prepared with all the prices in mind so you are not disappointed.

Visited January 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Iowa City, Iowa
Contributor
20 reviews 20 reviews
7 attraction reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Amazing!”
5 of 5 stars Reviewed January 12, 2014

My mom, sister and I swam with dolphins - the dolphin push, pull, everything. It was an amazing experience well worth the price. The dolphins could be seen playing beforehand and seemed happy and well fed. The "shark show" was a joke but the sting rays were really cool as well. Highly reccomend.

Visited March 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dolphincoveltd, Manager at Dolphin Cove Negril, responded to this review, January 14, 2014
We are so pleased you enjoyed your time with us. Thank you for your review.
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“A MOST DO !!”
4 of 5 stars Reviewed January 11, 2014

As it was December when we went to the Cove there was only a few people in the group, we had decided to do the ultimate experience, well worth every penny, you need to be a reasonable swimmer but they do give to a float aid to wear and it really helps, to be in the water and touch them is wonderful and when they push you by your feet and lift you nearly out the water was unbelievably brilliant. You have just to try this.
The shark experience for $55 is not worth taking part, the lads who put the show on was good and they worked hard, still you could say to had a shark on your lap.
The big let down was the cost of both DVD, the screen you can review are not the best and the 2 DVD cost me $108, photo’s OK but not the highest standard, same goes for the DVD.

Visited December 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dolphincoveltd, Manager at Dolphin Cove Negril, responded to this review, January 14, 2014
Thank you for your review. I appreciate all feedback and we are in the process of getting new equipment in the photography department to improve quality. We take all comments and reviews seriously and because of reviews like yours we are able to constantly improve. Thank you again.
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north somerset
Contributor
18 reviews 18 reviews
4 attraction reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
“dolphins!”
5 of 5 stars Reviewed January 8, 2014

Great experience for us all, a small cove, not fully developed as yet, but so convenient to our hotel (Grand Palladium).
The trainers were superb, showing a great rapport and care for the animals and seemed to really enjoy their jobs. There are nursing sharks and stingray as well as the dolphin experience and I loved the camel ride! Would definitely recommend.

Visited December 2013
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2 reviews
4 helpful votes 4 helpful votes
“Amazing experience”
5 of 5 stars Reviewed January 6, 2014

This is the most amazing experience you will ever encounter! The dolphins are totally amazing as well as the staff. This is definitely a must do

Visited June 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dolphincoveltd, Manager at Dolphin Cove Negril, responded to this review, January 7, 2014
Thank you for your review. We are glad you enjoyed your time with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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