We booked over a month in advanced to stay Feb 13-20 and found out the night before that grand palladium jamaica was overbooked and we were bumped. We could either go to grand palladium punta cana with $150 each refunded and a free trip to grand palladium jamaica within the next year (without airfare and with black out dates!) OR Get a refund and book something else with no compensation, OR just a refund with no compensation for their screw up! So the night before our travel agent was trying his best to find us something better, but of course nothing was left since it was so last minute! SO basically it was go to punta cana or stay home. We decided to make the best of our vacation time off and went to punta cana. Turns out MANY others got bumped! Our flight had at least 30 bumped people, honeymooners, families, people that were suppose to meet others in jamaica and now couldn't. We all arrived at grand palladium punta cana ticked off and when we went to check in nobody there even knew we were bumpies. They did nothing to accommodate us other then giving many of us the wrong types of rooms. Ridiculous! The service/management of grand palladium is terrible. I would discourage anyone from staying at any of their resorts. Although the punta cana location is nice, clean and has a great beach, the food quality is not the greatest and the service from both the servers and reception was pathetic. Grand palladium obviously cares nothing about customer service.
- Also Known As:
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Hotel
- Grand Palladium Jamaica Resort
- Grand Palladium Jamaica Resort & Spa Lucea
- Reservation Options:
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