Definitely would not recommend this hotel to any friend or family member. I was under the impression that this resort was built in July 2008 but it CLEARLY WAS NOT! Some of the buildings, cement, structures were clearly from the 70's... there were some areas that looked new. The service was horrible... they obviously have no sense of customer service. Also, it is a very bad sign when every room has a form to fill out for repairs needed. As someone else stated, STAY OUT OF BLDG 25.. .smells like sewage and rooms are a disaster... and if you complain, they SAY they will send someone to repair, but they will not...
The main pool looks beautiful and it is HUGE, but on closer examination it was filthy. I wouldn't even go into any of the pools. They had tile bottoms that were missing several tiles or were broken and we picked them out. There are no trashcans anywhere to be found on site and the bars are all far away, especially on the beach. They were, however generous with the liquor and the drinks and food were very good.
Several people in our party of 18 had problems getting change or small bills. They simply would not give it to you and it was difficult if not impossible to tip their own staff. Don't even bother making any requests,,, they don't hear anything you ask.
Also, the location..... located right next to a mountain and out in the middle of nowhere. The mountain is constantly covered with clouds. We had a lot of clouds and even a few rain showers. One day it poured on and off for most of the day. A few of us took a bus trip to Negril where it was beautiful, sunny and cloud-free!
Now for the beds..... the most uncomfortable, hard bed I was ever in. We joked that they were just two boxsprings piled on top of each other. But, generous as they were, you could PURCHASE comfort! Yes, for a nominal fee, you could make your bed comfortable!!
I tried to get Internet access.. even purchased their card but could only get on the internet one time for about 10 minutes. Tried several times during our 6-day trip but had no luck. Same went for others in my group.
I would definitely say spend the extra $$ and go to Negril unless you are looking for a cheap get away with friends. I would never take my kids there. For a trip with a group of partying adults, it was fine, but the amenities were few and far between. It just seemed like everything was half-done... that if they finished things such as landscaping, cleaning and customer service, it could be very nice.
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- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Resort & Spa Lucea