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“we would go back” 4 of 5 stars
Review of Grand Palladium Jamaica Resort & Spa

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Grand Palladium Jamaica Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   The Point, Lucea, Jamaica   |  
Hotel amenities
Ranked #2 of 3 Hotels in Lucea
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“we would go back”
4 of 5 stars Reviewed August 19, 2013

We stayed at the Grand Palladium, Jamaica and found the lobby to be amazing. Pool was spectacular. The rooms were very clean. The only problem was the shower as the water would drain slowly. Overall good 3.5 to 4 star hotel. Restaurants and Buffets were very clean and the food was very good. (nobody go sick). Beaches are okay and only Sunset Cove was not rocky. The service was very good everyone spoke English. Restaurants need air conditioning if dress code is in effect. Entertainment was good. I would consider going back. The beach in Negril was beautiful.. and the shopping was pretty good.

Room Tip: The noisy crickets at night....hoping you get used to them! Maybe ask to stay closer to the lobby...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiestaJamaica, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, October 8, 2013
Greetings Fredddddddddd,

Thank you for sharing your review based off your last vacation experience here at the Grand Palladium Jamaica. We are pleased that you thoroughly enjoyed all that our Resort has to offer, from the luxurious accommodations to the delicious meals which were had. We welcome your return in the future as it was our pleasure hosting you on your last stay. Until then, best wishes from our Palladium Family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,861 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,034)
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English first
Chicago, Illinois
1 review
4 of 5 stars Reviewed August 19, 2013

My family and I stayed at the Grand Pallidum from Aug 11-18, and let me just say the hotel is beauiful. The structure and grounds are taken care of by the hotel staff, if you are into that this is your hotel. Unfortuately, everything else was average. First, it takes a long time for housekeeping to clean up your room...there timing is from 8am to 4pm, so if you are expecting new towels or your room to be clean at a certain time, please wait. It is a very large hotel, so expect a lot of walking. Our bathroom had a horrible odor when we got into the room they have no vents so make sure you bring airfresher or burn a candle. Our shower head was bad and water was running onto the bathroom floor. The rooms were not the best quality or 5star. My uncle and his wife had to change rooms because there was a leak in there bathroom. They do have trolleys to take you from lady hamilton and the beaches but you might have to walk sometimes. The WIFI is horrible extremely slow. Some of my family members did have to wait for there rooms to be ready, so the checkin was slow. The food is average not the best,but it is not bad they have a lot of variety. Our servers were good at all the food spots, much sure you bring money to tip. That is how the waiters make there money. Make sure you reserve tables for larger parties. They have a lot of staff members in the hotel that stand around looking at the hotel guest...for what...I really do not understand, but do expect that. The beaches are small and nasty. The Spa was amazing so please get a massage treatment while you are on the resort.

Room Tip: If you are looking for oceanview pick Villa 16
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Severn, Maryland
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 19, 2013

I enjoyed the resort as it was beautiful. The service on the other hand was definitely not up to par. A list of some unsatisfactory things at the resort were:

- Long waits at the premiere restaurants or there being no working AC in some
- Maintenance not being able to opening the adjoining door between our suites without breaking the molding between the doors and not coming back to fix it
- A broken latch on the sliding glass door out to our patio, which they did come fix
- The staff at the resort constantly walking around outside our suite in their break area outside our room
- Tourwise not being available at their desk at their appointed times and then having to dial two numbers to get a rep after the first call went unanswered
- A rep from the hotel stated that Tourwise was definitely not the best agency to deal with for them
- Ants in the room
- Location of the room along the roadside
- The resort staff was in general not friendly and welcoming as if they were mostly disgruntled

My list is not to be a complainer, but to make you aware of the issues that I encountered.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 19, 2013

We were part of a large group here for a wedding in July 2013. I've just now recovered from the horrible experience and feel it my duty to save other unsuspecting travelers AND folks planning their weddings the awful disappointment that is Grand Palladium - Jamaica.

The resort is BEAUTIFUL and sadly you can see that it could have tremendous potential BUT - it is mismanaged and poorly run. It's almost as if the owners can't OR refuse to afford to properly staff or maintain it. The place is run down and shabby, hard to believe it's only 5 years old - must have been a HARD five years! Check-in took more than an hour and we didn't arrive at a particulary busy time. The staff seems worn down and uninterested - they already have your money and they really don't care about your concerns. Our bathroom flooded daily and we grew accustomed to showering in 3 inches of standing water...yuck! No washclothes...ever! Just don't even ask. Luckily our bride and groom had been given the advice to tell their guests to bring their own. Our first room had a sulfur mildew smell and one of the staff upon learning where we were staying told us to ask to be moved as that villa was known to have a sewage problem - YUCK! No WiFI - just don't even try. Food - Blah! This place is the absolute worst! Spend your money elsewhere!!! I wouldn't ever go back!

Room Tip: Don't do it...just don't! You've been warned!!
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 18, 2013

Took family of 5 to resort for 6 day vacation... Wife and I had been to many all-inclusives and many other 4 and 5 star resorts, but this was the first for our kids. As others have mentioned, resort is very spread out.

Good points first....

7 great featured restaurants and the food was very good, especially for an all-inclusive.
Buffets better than average
Excellent service at the restaurants, all were clean and well run considering the volume they were handling.
Spacious and clean rooms with comfortable beds and furniture.
Covered sidewalks to keep you in the shade for the long walk to the main complex and pool.
Beautiful world-class spa (had wonderful massages...highly recommend)
Beautiful main open bar overlooking the massive pool and beach area.
Main complex was beautiful and well designed.
Watersports beach was fun and beautiful in a natural setting with lots of shady trees.

Negatives:

Grounds looked very shabby...never trimmed after cutting lawn leaving foot-high weeds everywhere.
No room service, so if you wanted food or drinks, had to walk long way
Room only stocked with 2 beers, 2 waters, and 3 soft-drinks. Only restocked once a day at 5:00
Maid service was atrocious....asked for fresh towels at 4:30... they arrive with a knock on the door at 2:30 AM... yes, they woke us in the middle of the night to finally deliver our towels.
Most drinks tasted terrible (worst Gin & Tonic and Bloody Mary I've ever had), but the Rum Punches were awesome.. especially at the adult pool.

Summary: We had a great time, but have been to many better all-inclusive resorts. This one was just average. If you like a variety of food, this would be a good selection, but the pool was actually too big and the resort was too spread out for our tastes. Probably would not stay there again with so many other good choices available for the same or better price.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 18, 2013

We stayed at the hotel from the 26 of July to the 16th of August and I would not recommend this hotel to anyone. Upon the arrival (19:00hrs ) they did not have our room ready so we had to stay in a one bedroom with a sofa bed bear in mind we paid for two double bed, we were given the correct room on the following day which I was happy about because it was close to the lobby area and i had a bed of sea view, only for us to went out and come back home to a disgusting smell. I made a complaint the smell went for one day the following day the smell came back even worst than previous I became nauseous, and on top of that I found a cockroach in the room, I made another complaint only this time I had to go to the lobby and threaten the staff that i will scream and shout what has been going on before anyone would helped. I could go on but just to say they put us in another room low and behold cockroach, all i got was an apology from the housekeeping supervisor nothing else,this hotel management is poor I wonder if the GM HAS ANY CLUE AS TO WHAT IS GOING ON ON THE HOTEL GROUNDS. There is so much I could say but I just want to forget about this horrible stinking hotel. I urge you all to read this review and believe me after much investigation even the staff at the hotel recommend the Rui Hotels in Negril I will go back to Jamaica but not that hell hole i would rather sleep on the streets than stay at the hotel it is absolutely disgusting. Please please don't waste your money and go there hotel. even the staff are cluless.

Room Tip: From what I heard all rooms smell of sewage
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 17, 2013 via mobile

This was our 3rd stay at this resort, and are returning with several others next march for our daughters wedding at The grand palladium.
We fell in love with the workers and have made many jamaican friends over time. It is a beautiful resort and mngt. Has always gone out of there way to make our anniversaries special. It is a resort that makes you feel as if your in a different place every day..with so many different Secluded spots, beaches, coves and a variety of delious food, and a great place for one that loves taking photos..you will capture some of the most beautiful sunsets ever, along with other scenery shots. The workers of this resort have worked endlessly to create beautiful beaches accented with the natural beauty of coral. When my husband and I read some of the negative reviews about this resort, we are sadened. The jamaican people are kind people trying to make a living catering to all. Everyone can have a bad day at any givin time, so if you are planning to visit jamaica, just remember.....its a beautiful scenic island with kind people working at a no problem pace. Relax and enjoy the culture.





  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Palladium Jamaica Resort & Spa

Address: The Point, Lucea, Jamaica
Location: Caribbean > Jamaica > Hanover Parish > Lucea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Lucea
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium Jamaica Resort & Spa 4*
Number of rooms: 544
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Also Known As:
Grand Palladium Jamaica Hotel Lucea
Grand Palladium Jamaica Resort And Spa
Grand Palladium Jamaica Resort & Spa Lucea

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