Just got back last night. Stayed from 6/22 - 6/28 and we could not wait to leave and get home.
We arrived around 4pm, room was ready when we finally got to the desk since the check in process is disorganized and chaotic. When we got to our room, 1318, it was hot and humid so we turned on the air. After a few hours, we realized the AC wasn't going to work good but decided to deal with it. Big mistake, we should have moved to a new room. At least we were close to the center of the resort. The room was moldy, ceiling was falling down in the bathroom, and everytime you took a shower, it flooded. The sheets didn't fit the bed and it the mattress was hard and the 2 inch topper they had on it always moved. I woke up each morning with a backache. I did make friends with the housekeeper and she would provide me with coffee and creamer each morning and helped with the towel issue. Tipping her made sure she helped.
We decided to get something eat but found out that everything was CLOSED until 6pm except for the sports bar. Didn't want to take my 5 yo into a sports bar so we looked around until 6 and went to the buffet. Food was horrible. 3 buffets with all the same food. We had no intention to try the A La Carte's since I wanted to stay in shorts and refused to wear long pants. Ridiculous rule, requiring long pants at a carribean resort, so we had to suffer through the buffet, stomach cramps and nausea each day. Bread and butter became a welcome staple.
The pool bars close at 5 each day, HUH?!?! Yep, if you want a drink after 5 you won't find it at the pool. You can go to the sports bar or the 2nd level above the pool. And the bartenders????, if your female, you may get them to get you a decent drink. No one makes them the same way, but we did finally stay with the Purple Rain which was good. I could tell they hated making it since they had to actually use the blender and I had a bubba cup. Excuse me for being prepared and not wanting to come back to you every 10 mins.
The beaches are disgusting. Trash, cat feces, poorly maintained and rocks galore. Don't even attempt to go to them, not even sunset cove. Not worth it.
We do not want housekeeping in our room, with or without a safe. I asked for towels from the front desk and got nothing. I went to guest services at the front desk and they went and got me towels right then. I told them I need my mini bar stocked as well and they said they would send someone. No one ever showed up. I keep a do not disturb sign on the door so I told them to leave the towels and drinks at the door. They said they would do it for the towels but not for the drinks. They called the next day to see if I got towels and I said yes, but no drinks. I had went and bought my own at the gift shop for $2 each. (Water and Diet Coke). I said I would stay in the room and wait for the drink guy if he came right then. 4 hours later, he shows with 1 bottle of diet coke and 2 waters. Give me a break!!
By day 3, we were begging to go home. We will NEVER go to this resort or will we EVER return to Jamaica. First and last trip was a living hell!! If someone gave me a free trip, I'd sell it as nothing will ever get me back. This place is run down, not kept up and couldn't even compete with a holiday inn express.
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- Also Known As:
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort & Spa Lucea