Basically the vacation was supposed to be a major r&r for my wife regretfully it turned out to be both very stressful and totally disappointing.
We spent the first two days of our vacation, to having to complain about our accommodation and having to relocated rooms, which still wasn’t satisfactory and still had faults unrectified even after we had ‘checked out’.
They caim the hotel was ranked by you as a 4 or even 5 level, this was totally over rated it was 2-3 at very best, and some of the features claimed on the website, do not exist or work
Another main factor was that despite having paid in excess of £1k more than most disappointed guest for the quality of our room, all we have extra for our cost was a few more m2 of space, which quite frankly is outrageous. When we booked we fully expected a sea view room.
When we got there the room given to us had the furthest walk on the whole campus, was on the ground floor, with a view only of a perimeter wall, which was adjacent to a very noisy road.
A number of cockroaches in the room
This room had many additional faults including but not restricted to;
Several areas of the room had wide gaps in the ceiling and were in poor condition.
No plug in the sink or bath.
There was no iPod station, not flannels, bath mat, bath robes, slippers, no radio, no iron no ironing board, very noisy from the road and the lobby was dirty and the water feature in the lobby didn’t work it looked like an outpost that had been forgotten.
We complained straight away and all through the next day until eventually someone got us a change of room, it was very stressful and not a way to start a holiday.
The new room was a balcony view with a view of ‘trees’, well done. However, at this time we were stressed out and really had enough.
This room also we found out after moving had several faults, 90% of which were still not resolved after we had checked out these again were as follows, but not fully inclusive;
A shower that had no hot water (took no less than two days to resolve, and many stressful hors and numerous requests.
The shower door did not close too, resulting in a totally soaked floor, every time the shower was used.
Very cheap plastic toilet seats in the room.
The tap to the bath/Jacuzzi never worked and never got fixed so we couldn’t use.
The main light in the bedroom stayed on all the time, two days to fix, then you couldn’t use the main light switch in the bedroom.
The iPod docking station/radio never worked.
The TV in the living room never worked.
The ceiling fan in the bedroom was always loud, so couldn’t use at a nightime.
The air conditioning was too loud.
No covers n the external seats
Eventually we were offered another room, however this was up 6 flight of steps, and we were greeted with excrement on the bottom two steps, we just felt it was not conducive to moving rooms yet again and causing further stress and disruption to our holiday, as we did not have the confidence in the hotel that further problems would be found in another room.
Then there were complaints about the resort generally;
The food was of very poor quality, and often served at best ‘luke warm’ only after we complained did we see someone use thermometers to test the food, and that was on only one occasion.
The two main n restaurants are no more better quality than a butlins in the 70’s/80’s, very basic areas with cheap Spanish style way of serving customers.
If you wanted to eat anywhere else it was at least an hour’s wait in a stuffy lobby with no AC, it was disgusting.
The hotel was really showing its age, it really is in need of some TLC, decorating is faded and very poor.
Brick paviours on walkways are uneven, lifting, and moving and broken in many places
The tiling in the hotel areas is very dangerous and after rain treacherous and very slippy to walk on.
Toilets are very dingy and dark
No wi fi in any rooms
The service for drinks is very slow and poor, many drinks appear well watered down, and a lot of staff seem reluctant to serve people. Why are none of the drinks areas open by the pool before 10am and shut promptly at 5pm.
Why are staff taking part in drinking competitions and announcing over the tanoy that they have never been beaten at drinking competitions?
The music played everywhere is very loud, and consists mainly of rap and rave type music; seem to cater mostly for guest in their 20’s.
Why are people allowed to use boom boxes around the hotel, especially around the pool very early in the morning?
Lots of litter around and some even in the pool, there are lots of glasses in the pool, why is no one checking on this, or signs around the pool.
Why are attendants still using the ‘hoover’ to clean out the pools at 11 am in the morning?
The stench of drugs being smoked everywhere is very evident and very open, even small children remarked on it.
On 3 separate occasions we were approached if we wanted to buy any drugs.
The stench one night of drugs near our room was over powering, someone was obviously smoking joints in their room, and this was getting into the AC system and everyone’s clothes etc.
The ‘entertainment was dire, very poorly choreographed, after each 2 minute dance there was at least a 3 minute gap whilst the dancers changed.
Around the hotel general there was no other entertainment before 9.30pm, and when there was it was mostly rap/rave type music aimed at the 20’s age range, extremely disappointing. The premier bar, was stuffy, games had lots of pieces missing, and service was sluggish at best.
Furthermore on your website you advise;
• 5 swimming pools with 4 built-in whirlpool baths and swim-up bar
• Adults' pool with whirlpool bath, open until midnight
• Quiet pool with built-in whirlpool bath and bar service
• Spa pool with a lazy river
• Beach and pool sunbeds, parasols and towels
They also claim there were 24 hour snacks, no there wasn’t.
NONE of the whirlpools worked and were in a very poor state of repair, and one pool even have some tiles missing on the floor which was a hazard when walking in the pool.
The adults pool was NOT open until midnight, there was not a quiet pool with built in whirlppol bath abd bar service, so your site is very misleading.
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- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Resort & Spa Lucea