Our overall impression of the resort is that it is a nice resort, however, much too large for our taste.
The reception staff was pleasant except for one lady, named Janine, who had the habit of rolling her eyes at you as if she were irritated with your mere presence. I took a quick dislike to her when she kept making demands of me when I was trying to get our group checked in. Very impatient with people, so her customer service skills were very lacking.
We stayed on the Jamaica side and I get the impression that it was nicer than the Lady Hamilton side although that is the more expensive side. Our room was clean and everything was adequate, however, I found it strange that there were no drawers to put your clothes in, just a couple of shelves in the closet which was quite inadequate for two much less three of four people staying in one room.
The beds are not comfortable at all and the pillows leave alot to be desired, thus the pillow menu in which you pay $3/day for a pillow of your choice. I have neck issues so had to pay extra for a cervical pillow in order to get a decent night's sleep.
Be prepared to walk ALOT or call for the shuttles to pick you up!
The pool was very large, however, it needed cleaning with lots of sand in the bottom. The swim up pool bar was always crowded and it was hard to get a drink there so mostly used the poolside bar near our chairs. Not a great variety of drinks either.
We were not impressed with the beaches at all and found it inconvenient to get to the beach where the water sports were.
The food was pretty good and we always received good service in the buffets, which is where we ate the most because there was more variety of food there. Bubba's Steakhouse was very slow. It was extremely hot in there and it was supposed to be one of the air conditioned restaurants but that was definitely not the case while we were there.
They tell you they have WIFI in the lobby but that is minimal at best. It fades in and out and you can't keep a connection. There was a notice in our room that WIFI was available but I was never able to receive it, probably needed to pay a fee for that so if you are expecting to stay connected to the outside world via Facebook, e-mail, etc while there, forget it!
I was overall pleased with our stay, however, I don't think I would go back. I am a travel agent and will book clients there if they ask, but I will forewarn them of the disadvantages of a huge resort. My choice would be a much smaller, more intimate setting where service appears to be much better.
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- Also Known As:
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort & Spa Lucea