My wife and I went to Grand Palladium for a wedding, we stayed from April 26-May 3 and like all resorts this place had it's good and bad. Lets start with the good, the food is the best of anywhere we have stayed including Mexico, Turks and Caicos, St. Lucia and Cuba. My wife is very fussy and if she can find good to eat then it a good day and she even said she liked the food so eating here is easy. Next is the resort which is pretty nice and huge with no end of stuff to do. Unfortunately this is the end of the good.
Now the bad, first the staff who you deal with at this resort are extremely rude. Bartenders, customer service, front desk etc but the people who work the grounds and security are all very friendly and pleasant, odd really. I will give you an example on the first day we arrived we checked in and put our stuff in the room and not knowing the resort we decided to go to main swim up bar for a drink, easy to find i thought so I get bartender attention when he comes over he doesn't greet with a hello or anything just looks at me and says rudely " what do you want?" I said I will have a Mojito please and he says " he's out of mint and bar closes in an hour so no" and i said ok then a rum and coke which he says " Bar closes in an hour and I got no ice, i'm not going to go get any so you can have a beer or the special". Just like that a real nice welcome to this resort, I just told him no thanks and left the pool. This attitude seems to be all over with the people you deal with, sad really.
Next bad is trying to pass this resort off as a 5 star, we have stayed at a lot of resorts and never have we stayed at a 5 star where you have to carry your bags from lobby to your room. I am not above doing this but this is something you don't do at a 5 star but after checking in we were given our room number and given a ride by trolley to our building and had to get our bags from the trolley to our room which was not on bottom floor and there are no elevators. Also 5 star resorts have stocked mini bars in the room but here the bar has 2 beer, 2 water and 4 pop (soda) in which you can have less pop and more water but can never get more than 2 beers. A stocked bar has beer and an assortment of hard alcohol but not at this resort, so to me this is NOT a 5 star.
Next is the expected tips for everything you do on the island and the resort is no different. For the first 4 days at resort the housekeeper just threw the hand & bath towels on the counter in the bathroom, not put on racks or anything just thrown in a pile on the counter until i seen the maid and gave her a tip of $5 for keeping the room clean then for the next 3 days she put the towels away, guess i should have tipped from the start. We bought a bottle of Bailey's to put in coffee in morning to sit on deck and enjoy the start of the day since the room did have a coffee maker. We got coffee the first day and that was it even though we called front desk daily and stopped by to ask for more but they never brought coffee for the entire week we were there, luckily a friend did get coffee and we just grabbed his but not what we should have had to do.
there was other small things but all in all we are glad we went and can say we been to Jamaica now to add to the ever growing resume but unless someone is getting married we won't go back again. Not just cause of the resort but I just got real tired of the begging and expected tipping that Jamaica is. I tip when a tip is earned and don't need to be asked or shown or told how much to tip. They seem to forget that a tip is for exceptional service not just cause we on vacation.
I don't want to change anyone's mind who is looking at the resort for vacation just want to enlighten as to what to expect. If you decide to go then I hope you have the best time.
Book for the Lady Hamilton if you can, it the same resort just the better rooms and more centrally l...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 14, 2013
Report response as inappropriate
First of all, I would like to thank you for taking the time to describe your last vacation in Grand Palladium Jamaica. All reports help us to know about our guests expectations and help us to find the corrective actions necessary.
Thank you for your good comments about our meals. Regarding the negatives we are sorry to know you felt bad attitude from some our staff as we are constantly training them. For your information our Human Resources department is focused on monthly customer service training programs in order to be able to exceed our guest expectations. Sorry if some of the employees you meet were not as friendly as the rest of the staff.
Regarding the minibar, it is only filled with water, sodas and beer as we advertise in all brochures. Liquors are served only in bars.
Tipping is optional and always at the Guest’s convenience, it is certainly not our intention for our guests to feel uncomfortable. We humbly apologize for any discomfort you experienced and assure you that this is not the typical experience of our guests.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to serve you better in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.