On arrival was met by a very rude toni-anne at reception who talked over my husband then walked away pulling a face while he was still talking,i appreciate requests are put in ours being our party stay together(3 rooms) this was not the case albeit 14 months to try and accomodate us and everyone else we spoke to had the same issues,this was rectified the following day thankfully but you dont need the hassle or upset when you have been travelling some 20 hours, is it really that difficult however a lovely clean hotel with nice rooms and lovely gardens, buffet food to very good standard, EMRU was a lovely waiter always had a smile and very polite.The restaurants however another story, you cannot reserve a table but turn up and have your name put on a list and given a buzzer never less than 1 hour wait, 3 hours at the Poseidon and 2 and half at bubbas,absolute nightmare and not what to expect from a 5 star. It seems if you are a member you can reserve we were also told other people had been able to book, Andrea on the adult only pool bar, you need to smile you will find you will get tipped rather than be grumpy to those that dont immediately give you money, so gave it to those that deserved it.
We got to the point we did not want to come and get a drink.Like i said nice clean hotel Riu Negril much better.Wont go back purely because of the restaurants being total chaos and noisiest place i ever stayed, never slept after 6 a.m but should you go i am sure you will have good time.
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- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Resort & Spa Lucea