Most employees were rude and acted like it was a bother to wait on you. Service was terrible. Buffets were marginal and tasteless; It was almost impossible to get in a specialty restaurant. After an hour wait, it took another three hours to complete the meal. While many people waited outside, half the tables inside were not being used. The air conditioner in all three rooms never worked correctly and even though they were turned all the way down, it never cooled off. Response to complaints did not correct the problem. One room could never get the mini-bar restocked while we were there and had difficulty getting replacement bath towels after they took the dirty ones. Pool towels were difficult to get and all they would say is "no clean towels", even at 8:00 a.m. Holding a tip in your hand would get you quicker service than without but even then there was no appreciation. The buffet staff was the only staff we saw the entire time that was woking hard, however the omlette cooks acted like the bar tenders. You would think you were asking for their first born when you asked for an omlette.
I am not one of those travelers that cannot be pleased. After 4 trips to 4 different all-inclusives in Mexico, I can truely say- don't go. All 4 trips to the Riviera Maya area were significantly better!
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- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Resort & Spa Lucea