We got married at the Grand Palladium, Jamaica. We had looked at pictures and read a bit on internet and was recommended from travel agent
Anyway, we arrived at resort 10-11 hrs from flight to be checked into a room with 2 beds. This we found very unappropreiate as we were bride and groom and were suppose to be accomadated in room with king bed, ocean veiw. Reception very rudely says to us "we have nothing for you other than this room " I was amazed as we booked way back in 2012. Anyway we took this room being exhausted from our flight and no other option.
We finally did get a room with a king bed and ocean veiw , thanks to our super , professional, polite wedding coordinator Omeshia. She was awesome and went over and above her job duties.
The only thing... was that when we got our new room we had to move our own luggage inbetween our wedding ceremony and reception in our wedding clothes. Isn't that what everyone wants to do on their wedding day??
The reception staff here are very rude and almost threatening to you in a way. The wait staff were a bit more polite than front desk but unmotivated.
Our room was never stocked for coffee, and other ammentities, even after 3- 4 requests. Our phone very seldom worked which made it very difficult to keep in contact with family and friends we came with. We requested our phone to be fixed numerous times , and a maitenance man finally came by to :look" at it on our last night and did nothing.
Family members that came on trip with us had no air conditioner in room the whole weeks stay even after NUMEROUS complaints to front desk. The safe in thie room would not lock this leaving them to walk around with documents and wallets and such.
We had staff harrassing us on OUR patio and outside our villa to buy smokes which was'nt tobacco ...This was a constant happening with staff here. Had staff calling our room all hours of day and night :when the phone did work" to buy redstripe beer from him for $20. These calls seem to come as soon as we and entered our room. This was also happening to another couple who travelled with us. Very unnerving to think someone is watching you come and go from your room and phone would ring as soon as you entered.I am sure the staff here work together to target their guests. We did not feel safe here at all.
We were bought a "romantic dinner " on the beach for a wedding gift. Unfortunately we did not get the opportunuty to use it as we were told we were forgotten about. Hw nice is that ???I asked guest service lady to just return funds to who purchased us our dinner. She said she could'nt bc she had no receipt. I then pulled up the copy i got from the girl who purchased it and said to the guest service lady. "i have a receipt right here, now can you please return funds to their credit card." she in return tries to tell us that we missed our supper ...it was on the 16th and she could not return funds'' are you serious??? We pointed out to her that it was purchased on the 16th and to be used for the 18th, because you had to book 48 hrs prior. Frusterated we wanted to talk to a manager...big suprise they were gone for the evening. We went back next day and received a form to fill out to get funds returned to couple who bought us "romantic dinner"
I talked to them yesterday and they still have NOT received funds back to their credit card. The guest service lady they were talking to had told them via phone call that WE were offered a free supper for the mix up and we refused. This is untrue we were never offered that. I thnk she is just trying to save her butt
We got locked out of our room . Our keys would not work ...trust me we tried several times. So here we go off to front desk for help. We explained to front desk that our keys would not work. They were GRABBED out of my hands and told "WELL THEY SHOULD". the guy gave back our keys and we started walking back to our villa once again. SURPRISE...the keys still did not work.Frusterated I was upset and we needed to get in room because we had to be at bus in 10 minutes for a tour we paid for. Thank goodness I ran into a security ..I think security guy..who knows no one has ID, but he flagged down a maitenance man and we finally got in.
We had along with the other couples have staff members just walking in room all times of day and night. Seems everyone had a key to room and could come in at free will. Very disturbing . We even had chemical sprayed in our room when we were in it. They obviously do not put the health and safety of their guests FIRST.
Yes we had our sign out "do not disturb" but it went missing the second day we were here. We had made NUMEROUS complaints and requests that fell on deaf ears.So we were either ignored, and neglected or the staff are just didnt care
We were to leave resort at 3 but our check out was at 12, so a bellboy took our luggage to a "safe and secure " room by front desk to store from 12-3 Upon our arrival back to retreive our luggage and wait for bus to airport, one of the guys we were travelling noticed his suitcase zippers were open. We told him its probably nothing to worry about, and we continued to wait for bus.
Now getting on bus is a story in itself. The bellboy put our luggage on this little bus and told us to get on. We just didnt feel this could be right bus and we asked him again. He says ...yes this is right bus, so get on . We feeling uncomfotable finally found the driver and asked him ..NO IT WAS NOT going to airport. Finally our bus arrived, so we unloaded our own luggage and took it to new bus. This while staff watching us....Thanks for the help......
On returning home I could not find my cell phone or my eye glasses I had packed in suitcase. I ended up calling phone service to cancel cell phone thinking someone in Jamaica is probably using it as we speak.
I also got call from security from credit cards.... she asked if we had made large amount purchases while in Jamaica... Absolutely not, the cards were never used there during our stay. She asked me to verify I had the cards. Looked in wallet ...THEY WERE GONE They were STOLEN in JAMAICA and used to in a jewellery store and in sports bar...on the 22nd. We were home the morning of 21st.
Now why was one of our friends suitcase zippers open from the "locked and secure " luggage room? why are our credit cards gone? where is the cell phone ? and who is wearing the perscription glasses that went missing at the Grand Palladium Resort?
Does the GP have cameras in there hotel for security for the guests? I have tried number of times to contact the GP Jamaica and so has our travel agent but we don't seem to get a reply from anyone. So I guess if you stay at hotel and get treated like crap, wrong room , no supplies, no air conditioning , staff harrassing you to buy their smoke and beer, door wont open to room , phone dont work , staff haveing access to your room all hours of day and night , you feel threatened and unsafe......THEY DON"T CARE...they got your money for your vacation there and thats all they care about.
We look forward to hearing fro the Gp Jamaica,
NO good rooms here, nothing seems to work in them ..I would stay in a room at a different resort
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for sharing your comments. We would like to offer our sincerest apologies for the inconveniences that you have experienced throughout your stay. At the same time, you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.